Thank you for your feedback!

Thanks for your feedback!

Thank you for your review! We're delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

Thank you for your positive review! It's great to hear that you had a good experience with us. We hope to see you again soon!

We are happy to hear that you enjoyed your stay at our hotel, including our location! We look forward to welcoming you back.

Thank you for your positive review! We truly apologize for any discomfort caused by our tight carpark. We understand the challenges posed by the number of pillars. We hope to have the pleasure of welcoming you back soon!

Thank you for sharing your observation. While it may appear that there are limited amenities directly surrounding our hotel, we're actually quite close to the vibrant city center. Our location offers easy access to a variety of attractions, dining options, and entertainment venues that the city has to offer.We understand that preferences differ, and we appreciate your feedback. If there are specific recommendations or information you would like regarding nearby attractions or amenities, please don't hesitate to ask. Our team is always available to assist you in making the most of your stay. We hope to have the opportunity to welcome you back in the future.

We're truly sorry to hear about your disappointing experience during your stay at the Pacific Hotel. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations in this regard. Your feedback regarding the cleanliness of the rooms, lack of room service, and other issues has been noted, and we will address these concerns with our housekeeping team to ensure that such lapses do not occur in the future.We understand your frustration and apologize for any inconvenience caused. We appreciate your comments as they help us to identify areas for improvement. Should you reconsider staying with us in the future, we would welcome the opportunity to regain your trust and provide you with a much-improved experience.

Thank you for your feedback! We're glad to hear that you found our transportation options convenient and appreciated our friendly staff. We apologize for any inconvenience caused by the construction work and the noise from emergency vehicles due to the hospital nearby. We understand that these factors can impact our guests' experience, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future!

Thank you for your review! We're delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

Hi Nat, thank you for sharing your feedback. We are happy to hear that you enjoyed your stay at our hotel, including our location! We look forward to welcoming you back.

We are happy to hear that you enjoyed your stay at our hotel, including our location! We look forward to welcoming you back.

Thank you for your review of our hotel. Your feedback is crucial to us, and we'd love to learn more about your experience so we can improve. Please feel free to reach out with any additional comments or concerns.

Thank you for your review of our hotel. Your feedback is crucial to us, and we'd love to learn more about your experience so we can improve. Please feel free to reach out with any additional comments or concerns.

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your stay. Providing reliable internet and promptly addressing maintenance issues are top priorities for us, and we regret that we fell short of meeting your expectations in these areas. We apologize for any frustration caused by the delay in replacing your kettle. Your feedback is invaluable to us, and we will use it to make necessary improvements to enhance the experience of all our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much more enjoyable stay.

Thank you for your positive review! We hope to have the pleasure of welcoming you back soon!

Hi Chris, Thank you for taking the time to share your feedback with us. We truly appreciate your honesty, as it helps us to identify areas where we can improve. We apologize for any inconvenience caused by the issues with the shower and air conditioner during your stay. Rest assured, we are taking immediate steps to address these maintenance issues to ensure a more comfortable experience for our guests in the future.We're delighted to hear that you found our location convenient and our staff accommodating. Your kind words mean a lot to us!Regarding the upgrade, we understand your disappointment and sincerely apologize for any inconvenience. While we always strive to accommodate upgrade requests whenever possible, unfortunately, availability can sometimes be limited, especially during peak periods when the hotel is fully booked. We appreciate your understanding in this matter.Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more seamless experience in the future.

Hi Mary, Thank you for your review and for the suggestion. We always appreciate receiving feedback as it helps us continually improve. We hope to see you again soon!

We're truly sorry to hear about the disappointing experience you had during your recent stay. Your feedback regarding the cleanliness issues in the bathroom, the condition of the complimentary soap, the stains on the pillowcase, and the shower door not sealing properly is deeply concerning to us.Please accept our sincerest apologies for falling short of your expectations. We take cleanliness and guest satisfaction very seriously, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made.We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

Thank you for your kind words! We're thrilled to hear that you found our front desk staff friendly. Our team works hard to provide a friendly and helpful experience for our guests, and we're delighted to hear that they succeeded during your stay.We hope to welcome you back for another enjoyable stay soon! Warm regards, Alexandra H. Duty Manager

Hi Della, thank you for your positive review! It's great to hear that you had a good experience with us. We hope to see you again soon!

Thank you for choosing to stay with us and for sharing your feedback. We hope to see you again soon!

Hi Phil, thank you for taking the time to share your experience with us. We hope to have the pleasure of welcoming you back soon!

Dear Sarah Thank you for choosing us! We hope to welcome you back for another enjoyable stay soon!

Thank you for providing us with your feedback. We apologize that your stay did not meet your expectations. We are continuously working to improve our facilities and services to ensure a more enjoyable experience for all our guests. Your comments will be taken into consideration as we strive to enhance our offerings. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.

Hi Jeffrey, thank you for your positive review! We are happy to hear that you enjoyed your stay at our hotel, including our staff! We look forward to welcoming you back.

Thank you for taking the time to share your feedback!

Thank you for taking the time to share your feedback!

Thank you for bringing your concerns to our attention. We're truly sorry for the disappointment and inconvenience you experienced during your stay. Your feedback is crucial, and we'll address these issues promptly to ensure a better experience for all our guests. We appreciate your honesty and hope to have the chance to make it up to you in the future.

Thank you for sharing your experience with us. We apologize for the inconvenience you faced due to the construction noise outside the hotel. We understand how disruptive this must have been to your stay, especially after a long flight.We regret that we were unable to offer you an alternative room at the time of your request. Your feedback regarding the lack of information about the construction on our website is duly noted, and we will take steps to ensure that future guests are informed of any ongoing external factors that may impact their stay.We appreciate your kind words about our staff and the quality of our food, despite the unfortunate circumstances. We hope to have the opportunity to welcome you back in the future under more favorable circumstances.

Thank you so much for taking the time to share your experience with us. We hope to see you again soon!

Thanks for stay with us!

Thank you for choosing our services!

Dear Marion,Thank you for taking the time to share your experience with us. We're glad to hear that you appreciated the excellent customer service provided by our staff. Please accept our apologies for any inconvenience caused by the condition of the shower door flap and exhaust cover. We'll address these issues promptly to ensure a more comfortable stay for our future guests. We hope to welcome you back for an even better experience.Best regards,

Dear Ada,We sincerely apologize for the delay you experienced during check-in and the inconvenience it caused, especially with your dinner plans. Your feedback is invaluable, and we will review our procedures and staff allocation to ensure a smoother experience for our guests in the future. We appreciate your patience and hope to have the opportunity to regain your trust on your next visit.Warm regards,

Dear Steve,Thank you for sharing your feedback. We apologize for the inconvenience caused by the lack of a kettle and the unexpected closure of our restaurant and bar. We also regret any disturbance from the nearby construction work. Your comments will help us improve our communication and services for future guests. We hope to have the opportunity to welcome you back for a more enjoyable experience.Best regards,

Dear Gail,We're sorry to hear about the issues you encountered during your stay. Your feedback is essential, and we'll address the concerns you've raised to ensure improvements in our services. Please accept our apologies for the inconvenience caused by the closure of our verandah bar and restaurant. We appreciate your understanding and hope to welcome you back for a better experience in the future.Best regards,

Thank you for your review! We look forward to welcoming you back to Mercure Brisbane Spring Hill in the future.

Dear Jodie, We sincerely apologize for the inconvenience you experienced with the wet and dirty carpet during your stay. Please rest assured that we have addressed this issue with our housekeeping team to ensure it does not happen again in the future. Additionally, we experienced some leaking issues due to a recent storm in Brisbane. Your feedback is important to us, and we strive to provide a comfortable and enjoyable stay for all our guests. We're glad that you enjoyed your second room and we appreciate your understanding in this matter.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for an improved experience. Warm regards, Alexandra Duty Manager.

Thank you for choosing our services!

We look forward to welcoming you again in the future!

Thank you for your review of our hotel. We're sorry to hear that your stay wasn't satisfactory. Your feedback is crucial to us, and we'd love to learn more about your experience so we can improve. Please feel free to reach out with any additional comments or concerns.

Dear Anne,Thank you so much for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent stay in the future.Warm regards,

Dear Tim,Thank you for sharing your feedback. We apologize for any inconvenience caused by the lack of coffee in your room and the issue with the balcony curtain. Your comments have been noted, and we will address these issues to ensure a more comfortable stay for our guests in the future.Best regards,

Dear Harry,Thank you for sharing your experience. We apologize for the inconvenience with the keycard system and the limited meal availability. We'll address these issues to enhance your future stays.Best regards,

Dear Samira,Thank you for your positive feedback! We're glad you enjoyed the upgraded room and our service. We'll review the early check-in policy and work on improving the parking experience. Looking forward to welcoming you back!Warm regards,

Dear AntoniA,Thank you for your feedback! We're delighted you enjoyed the nighttime view of the city. Your satisfaction is our priority, and we hope to welcome you back for another great experience.Best regards,

Dear Hailee,We appreciate your feedback and are glad to hear you had a positive experience overall. We'll work on improving to ensure a perfect stay next time.Warm regards,