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Reviews of W Brisbane

5 out of 5
W Brisbane
81 North Quay, Brisbane, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 573 out of 759 reviews" "
Rating 8 - Good. 102 out of 759 reviews" "
Rating 6 - Okay. 44 out of 759 reviews" "
Rating 4 - Poor. 22 out of 759 reviews" "
Rating 2 - Terrible. 18 out of 759 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Nick

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from W Brisbane on 7 May 2024
Hello Nick and thank you for taking the time to share your review. We are very sorry and concerned to hear of this feedback regarding your stay. We would love the opportunity to discuss this with you further and ask you to contact us directly at your earliest convenience. Thank you and we look forward to connecting soon.

10/10 Excellent

ROD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel that actualy lives up to its reputation. Only issue i had was room service main meal had no cover on it which meant I had to eat that first before my starter which was a cold dish anyway. Apart from that would certainly stay here again. Staff were faultless in every respect and eager to help.
Stayed 2 nights in Apr 2024
Response from W Brisbane on 2 May 2024
Thank you for your review ROD. We're thrilled that you enjoyed the design and the service given by our fantastic talent. Thank you for the feedback you have provided and please know that it has been shared with the relevant departments for follow up. We very much hope to see you again soon.

6/10 Okay

Jessica

Travelled with family
Disliked: Staff & service, amenities
Very dusty, full of dust mites and poor customer service need constant reminders
Stayed 2 nights in Apr 2024
Response from W Brisbane on 2 May 2024
Hello Jessica and thank you for taking the time to share your review. We are very sorry and concerned to hear of this feedback regarding your stay. We would love the opportunity to discuss this with you further and ask you to contact us directly at your earliest convenience. Thank you and we look forward to connecting soon.

10/10 Excellent

Juie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning, Luxurious, Unique from anywhere we have ever stayed .
Stayed 2 nights in Apr 2024
Response from W Brisbane on 20 Apr 2024
Thank you Juie for the glowing review and perfect 5! We're thrilled you had a great time while with us and we hope to welcome you back again soon.

10/10 Excellent

Kate

Stayed 2 nights in Mar 2024
Response from W Brisbane on 26 Apr 2024
Thank you for taking the time to give us a 5-star review Kate! We hope there will be an opportunity to welcome you back again.

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from W Brisbane on 6 Apr 2024
Thank you for taking the time to give us a 5-star review Haley! We hope there will be an opportunity to welcome you back again.

8/10 Good

Natasha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property was great and contemporary, however over the 2 nights it was quite a few misses in service - starting with a delayed check in and missed food orders at the restaurant. Call out to the bar tenders at the Wet deck who were wonderful though!
Stayed 2 nights in Mar 2024
Response from W Brisbane on 2 Apr 2024
Thank you Natasha for taking the time to leave a review. Whilst we're thrilled you enjoyed the hotel and your kind words regarding our talent, we are disappointed that we missed several opportunities to really wow you. Please know that your comments have been shared with our team for review and training. We hope to welcome you back in the future to show you a truly flawless stay.

10/10 Excellent

Biljana

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel! A must stay!
Stayed 3 nights in Mar 2024
Response from W Brisbane on 26 Mar 2024
Thank you so much for the 5-star review Biljana. We’re so pleased to read you had a fantastic stay with us and that you enjoyed our hotel! We hope there will be an opportunity to welcome you back again.

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our visit was fantastic from the very start. We liked how edgy and modern this hotel was, and we especially like the rooftop bar with the pool that was open 24/7. Everyone that worked there was incredibly kind, however, Liv Brown from Concierge stood out the most. She made us feel really special and set us up with some wonderful plans. We greatly appreciated her.
Stayed 3 nights in Mar 2024
Response from W Brisbane on 18 Mar 2024
Thank you so much for the fantastic review Rodney! We are so pleased to hear you had such a wonderful experience with us and we’re so excited to welcome you back on your next stay! Thank you again for all the kind words mentioned about our hotel and talent.

10/10 Excellent

Norm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel. Shops and restaurants were within an easy walk.
Stayed 3 nights in Mar 2024
Response from W Brisbane on 10 Mar 2024
We’re so glad to hear that you had an amazing stay with us Norm and that you loved our guestrooms with their ideal location. We hope to welcome you back again soon.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from W Brisbane on 7 Mar 2024
Thank you for taking the time to give us a 5-star review Nick! We hope there will be an opportunity to welcome you back again.

10/10 Excellent

PERIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from W Brisbane on 4 Mar 2024
Thank you for taking the time to give us a 5-star review Perin! We hope there will be an opportunity to welcome you back again.

10/10 Excellent

Kristy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve stayed at in Brisbane so far, will definitely use again for future bookings.
Stayed 1 night in Feb 2024
Response from W Brisbane on 23 Feb 2024
Thank you so much for the fantastic review Kristy! We are so pleased to hear you had such a wonderful experience with us and we’re so excited to welcome you back on your next stay!

8/10 Good

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and efficient. Loved the locality.
Stayed 1 night in Feb 2024
Response from W Brisbane on 20 Feb 2024
Thank you Melanie for the glowing review! We're thrilled you had a great time while with us and we hope to welcome you back again soon.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Quality hotel
Stayed 1 night in Feb 2024
Response from W Brisbane on 2 Feb 2024
Thank you Glen for the glowing review and perfect 5! We're thrilled you had a great time while with us and we hope to welcome you back again soon.

10/10 Excellent

Kia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from W Brisbane on 30 Jan 2024
Thank you for taking the time to give us a 10-star review Kia!

10/10 Excellent

I Ching

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 2 nights in Jan 2024
Response from W Brisbane on 30 Jan 2024
Thank you for taking the time to give us a 5-star review Ching! We hope there will be an opportunity to welcome you back again.

10/10 Excellent

David

Travelled with partner
Liked: Amenities, property conditions & facilities
Everything was terrific and the staff were so friendly, welcoming and helpful!!! Also, loved our room and view.
Stayed 1 night in Jan 2024
Response from W Brisbane on 27 Jan 2024
Thank you David for the glowing review and perfect 5! We're thrilled you had a great time while with us and we hope to welcome you back again soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from W Brisbane on 23 Jan 2024
Thank you for taking the time to give us a 5-star review John!

10/10 Excellent

TIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Location
Stayed 2 nights in Jan 2024
Response from W Brisbane on 23 Jan 2024
We’re so glad to hear that you had an amazing stay with us Tian and that you loved our guestrooms with their ideal location. We hope to welcome you back again soon.

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very good hotel in a great location. Excellent service. No recognition of Hotels.com status.
Stayed 1 night in Jan 2024
Response from W Brisbane on 23 Jan 2024
We’re so glad to hear that you had an amazing stay with us Bill and thank you for the kind words! We hope to welcome you back again soon.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very stylish rooms with a great view of the Brisbane River. Couldn’t fault the W. The pool is great with plenty of lounges.
Stayed 1 night in Jan 2024
Response from W Brisbane on 23 Jan 2024
Wow thank you so much for the outstanding review Stephen, your feedback has absolutely made our day! You certainly made the most of your stay with us experiencing all of our facilities and the incredible views of the Brissy River are a definite treat. We hope to welcome you back for another stay soon, hopefully for longer next time!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome buffet breakfast and funky modern style and great facilities
Stayed 1 night in Jan 2024
Response from W Brisbane on 23 Jan 2024
Thanks for taking the time to leave us a review Melissa. We’re so pleased to read you enjoyed our funky hotel design and buffet breakfast at The Lex! We very much hope to see you again soon.

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from W Brisbane on 23 Jan 2024
Thank you for taking the time to give us a 5-star review Kyla!

10/10 Excellent

Andrew

Stayed 1 night in Jan 2024
Response from W Brisbane on 23 Jan 2024
Thank you for taking the time to give us a 5-star review Andrew!

10/10 Excellent

Collette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Awesome pool and bar. Great buffet Brekky!
Stayed 1 night in Jan 2024
Response from W Brisbane on 10 Jan 2024
Thanks for taking the time to leave us a review Collette. We’re so pleased to read you enjoyed our funky hotel design and buffet breakfast at The Lex! We very much hope to see you again soon.

10/10 Excellent

Wendy, Mentone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. I was in the "lowest" room type and it was spectacular. Very high tech in the room, every lighting option and even the curtains can be controlled from a console on the bedside table. The pool and bar area gets a special mention. Amazing stuff.
Stayed 1 night in Jan 2024
Response from W Brisbane on 10 Jan 2024
Thank you Wendy for the glowing review and perfect 5! We're thrilled you had a great time while with us and we hope to welcome you back again soon.

10/10 Excellent

Julie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The W Hotel is truly wonderful. My daughter and I had a girls weekend and it was a very pleasant and enjoyable stay.
Stayed 2 nights in Jan 2024
Response from W Brisbane on 9 Jan 2024
Hi Julie, we’re so glad to hear that you and your family had an amazing stay with us and loved our hotel. Thank you so much for taking the time to share your positive experience.

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from W Brisbane on 9 Jan 2024
Thank you for taking the time to give us a 10-star review Bridget! We hope there will be an opportunity to welcome you back again.

4/10 Poor

Sheri

Stayed 2 nights in Dec 2023
Response from W Brisbane on 9 Jan 2024
Hello Sheri and thank you for taking the time to share your review. We are very sorry and concerned to hear of this feedback regarding your stay. We would love the opportunity to discuss this with you further and ask you to contact us directly at your earliest convenience. Thank you and we look forward to connecting soon.

10/10 Excellent

JURI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from W Brisbane on 9 Jan 2024
Thank you for taking the time to give us a 10-star review Juri!

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from W Brisbane on 9 Jan 2024
Thank you for taking the time to give us a 5-star review Cameron!

10/10 Excellent

MIRIM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I visit Brisbane again, I will stay here again. It has friendly staff, good amenities, and the food is also great.
Stayed 1 night in Dec 2023
Response from W Brisbane on 1 Jan 2024
Thank you so much for the fantastic review Mirim! We are so pleased to hear you had such a wonderful experience with us and we’re so excited to welcome you back on your next stay! Thank you again for all the kind words mentioned about our hotel and talent.

10/10 Excellent

Julie

Stayed 2 nights in Dec 2023
Response from W Brisbane on 1 Jan 2024
Thank you for taking the time to give us a 5-star review Julie! We hope there will be an opportunity to welcome you back again.

8/10 Good

Christy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My river view was narrow across 2 buildings and others were good.
Stayed 1 night in Dec 2023
Response from W Brisbane on 1 Jan 2024
Hi Christy and thank you for your review though we're sorry that there were some aspects that fell short of expectations. Please note that our team are always able to take requests which may be subject to availability. We hope there will be an opportunity to welcome you back again.

10/10 Excellent

Glen

Liked: Cleanliness, property conditions & facilities, room comfort
W Brisbane
Great all round, accomodation, service, facilities and food.
Stayed 1 night in Dec 2023
Response from W Brisbane on 27 Dec 2023
Thank you so much for the fantastic review Glen! We are so pleased to hear you had such a wonderful experience with us and we’re so excited to welcome you back on your next stay!

8/10 Good

stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
W Hotel Brisbane
very modern high end decor and lovely pool Friendly staff.
Stayed 1 night in Dec 2023
Response from W Brisbane on 27 Dec 2023
Thank you so much for the fantastic review Stacey! We are so pleased to hear you had such a wonderful experience with us and we’re so excited to welcome you back on your next stay! Thank you again for all the kind words mentioned about our hotel and talent.

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great ambience modern design fantastic breakfast well located
Stayed 2 nights in Dec 2023
Response from W Brisbane on 27 Dec 2023
Thanks for taking the time to leave us a review Craig. We’re so pleased to read you enjoyed our funky hotel design and buffet breakfast at The Lex! We very much hope to see you again soon.

8/10 Good

hong

Stayed 3 nights in Dec 2023
Response from W Brisbane on 27 Dec 2023
Thank you for taking the time to give us a 4-star review Hong! We hope there will be an opportunity to welcome you back again.

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
The property W Brisbane was an excellent hotel. There were two aspects which were not great. The bathroom toilet and shower door is what I consider a cheap design, whereby the door slides one way to enclose the toilet and opens the shower, and slides the other way which opens the toilet and closes the shower. it means there is no privacy to the shower or the toilet depending which is in use. Also, we were charged for a service which was not used. We only discovered this when we arrived home to an invoice for it, separate from the room charge and breakfast. I complained by phone twice to complain, was assured it would be reversed, but as yet, a week later, there is no refund.
Stayed 1 night in Dec 2023
Response from W Brisbane on 23 Dec 2023
Hi Dominic and thank you for your review following your stay. We are sorry and disappointed to hear of the short falls with your room. Further to our conversation and your correspondence with our W Insider, please know that we have shared this with our teams for further review and training. Thank you again and we hope to welcome you back to W Brisbane again in the future.

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from W Brisbane on 23 Dec 2023
Thank you for taking the time to give us a 5-star review Kerri!

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough about how wonderful my stay was. The staff were brilliant, kind and helpful. The hotel room was beautiful and had everything you would expect and more. The in-room dining for dinner and breakfast was first class. Thank you for such a restful and first class experience.
Stayed 1 night in Dec 2023
Response from W Brisbane on 13 Dec 2023
Thank you so much for the fantastic review Caroline! We are so pleased to hear you had such a wonderful experience with us and we’re so excited to welcome you back on your next stay! Thank you again for all the kind words mentioned about our hotel and talent.

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a wonderful property will definitely stay again
Stayed 2 nights in Dec 2023
Response from W Brisbane on 13 Dec 2023
Thank you for taking the time to give us a 5-star review Darren! We hope there will be an opportunity to welcome you back again.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Response from W Brisbane on 12 Feb 2024
Thank you for taking the time to give us a 5-star review Simon! We hope there will be an opportunity to welcome you back again.

6/10 Okay

Christopher

Stayed 4 nights in Dec 2023
Response from W Brisbane on 13 Dec 2023
Hello Christopher and thank you for taking the time to share your review. We would love the opportunity to discuss this with you further and ask you to contact us directly at your earliest convenience. Thank you and we look forward to connecting soon.

10/10 Excellent

Nadene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved staying here!!!! One of the best hotels in Brisbane will definitely return
Stayed 1 night in Dec 2023
Response from W Brisbane on 7 Dec 2023
Thank you Nadene for the glowing review and perfect 5! We're thrilled you had a great time while with us and we hope to welcome you back again soon.

8/10 Good

youze

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall all good
Stayed 4 nights in Nov 2023
Response from W Brisbane on 1 Dec 2023
Thank you for your review Youze. We hope to welcome you back again soon.

10/10 Excellent

Jiao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and everywhere are in working distance. Clean and well designed room with nice view.
Stayed 2 nights in Nov 2023
Response from W Brisbane on 1 Dec 2023
Thank you so much for the 5-star review Jiao. We’re so pleased to read you had a fantastic stay with us and that you enjoyed our hotel design! We hope there will be an opportunity to welcome you back again.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really love this hotel. Super clean, staff are nice, rooms are gorgeous, beds comfy, great pool. My only suggestion would be for the gym to have mats! Also the lighting “pads” are difficult to see at night if nature calls. Overall a fantastic hotel.
Stayed 1 night in Nov 2023
Response from W Brisbane on 1 Dec 2023
Thank you for your review Paul. We're thrilled that you enjoyed the design and the service given by our fantastic talent. Thank you for the feedback you have provided and please know that it has been shared with the relevant departments for follow up. We very much hope to see you again soon.

10/10 Excellent

Liwei

Stayed 2 nights in Nov 2023
Response from W Brisbane on 13 Dec 2023
Thank you so much for the 5-star review Liwei. We’re so pleased to read you had a fantastic stay with us. We hope there will be an opportunity to welcome you back again.