Standard Queen Room
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Reviews of Cessnock Motel

4 out of 5
Cessnock Motel
13 Allandale Road, Cessnock, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 136 out of 277 reviews" "
Rating 8 - Good. 101 out of 277 reviews" "
Rating 6 - Okay. 28 out of 277 reviews" "
Rating 4 - Poor. 10 out of 277 reviews" "
Rating 2 - Terrible. 2 out of 277 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Man Yee

Travelled with group
Disliked: Cleanliness
Place was not clean properly. Especially the bathroom. Toilet board was wet and found hair on sink. Carpet in the bedroom was wet.
Stayed 1 night in May 2024
Response from Harry on 4 May 2024
Hi min Sorry to hear that as we value our customers we have professional cleaners come to clean the rooms and bathrooms If you faced this issue you would have let the receptionist know they would have changed your room If I. Future you have any issue pls let the reception know on the spot we will try to accommodate you Looking forward for your next visit Kind regards Cessnock Motel

2/10 Terrible

Raja Rokiah

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t have a top blanket , it’s cold at night. Have electric blanket, but I’m not comfortable sleeping with electric blanket all night long. The first room they provided emitted loud noises from the ceiling. We ask for room change, they move us to the room next door, we can still hear the loud noise for the 3 nights while we were there. Have to sleep with pillow covering our head to lessen the loud noise from next door.
Stayed 3 nights in Apr 2024
Response from Harry on 4 May 2024
Hi Raja Top blanket was always tucked under top sheet and there are always extra blankets in The cabinet if still you needed the more blankets you would have let the reception know they would have definitely helped you If they have changed your room they would have provided you with blanket aswel if was asked As per noise issues people normally come for rest in motels and every one is different we never had hersd that noise from next door was so loud for three days as it’s always have new guest in there So please be reasonable while writing and I think manager has helped you by changing your room Regards Cessnock motel

8/10 Good

Mary

Stayed 1 night in Apr 2024

6/10 Okay

dajun

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Harry on 16 Apr 2024
Thanks for your feedbackRegards Cessnock Motel

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice bathroom.
Stayed 1 night in Apr 2024
Response from Harry on 4 Apr 2024
Thanks Alan for your feedback looking forward for your next visit Kind Regards Cessnock Motel

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for money.
Stayed 1 night in Mar 2024
Response from Harry on 30 Mar 2024
Thanks Greg for your feedback looking forward for your next visit Kind Regards Cessnock Motel

8/10 Good

Gary

Well maintained, clean and a good location
Stayed 1 night in Mar 2024
Response from Harry on 7 Mar 2024
Thanks Gary for your feedback looking forward for your next visit Kind Regards Cessnock Motel

6/10 Okay

Jarad

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Harry on 11 Feb 2024
Thanks Cessnock Motel

10/10 Excellent

Wayne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT WAS JUST WHAT I NEEDED A NICE QUITE BREAK
Stayed 3 nights in Jan 2024
Response from Harry on 28 Jan 2024
Thanks Wayne for your support looking forward for your next visit Kind Regards Cessnock Motel

6/10 Okay

Faeza

Stayed 1 night in Jan 2024
Response from Harry on 11 Jan 2024
Thanks Faeza looking forward for your next visit Regards Cessnock Motel

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is on main road so it’s a bit noisy. The room is very clean and comfortable bed. Would love to return again.
Stayed 1 night in Jan 2024
Response from Harry on 11 Jan 2024
Thanks Jane for your support looking forward for your next visit Kind Regards Cessnock Motel

2/10 Terrible

Pritesh

Stayed 2 nights in Dec 2023
Response from Harry on 11 Feb 2024
Hi Pritesh As you just gave 2 out of 10 can you please let us know what was the issue so that we can improve Regards Cessnock motel

8/10 Good

Tracey

Response from Harry on 11 Feb 2024
Thanks Kind Regards Cessnock Motel

10/10 Excellent

Sudipta, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Harry on 1 Jan 2024
Thanks Sudipta for your support looking forward for your next visit Kind Regards Cessnock Motel

8/10 Good

Meenakshi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Harry on 30 Dec 2023
Thanks Meenakshi for your support looking forward for your next visit Regards Cessnock Motel

4/10 Poor

Colette

Liked: Staff & service
Disliked: Amenities
The property is old and run down and not what we expected in all honesty. There was multiple dead bugs in our bathroom area and the bedroom looks nothing like the photograph listed upon booking. Wouldn’t recommend for people who are drawn towards more modern and clean places to stay.
Stayed 1 night in Dec 2023
Response from Sunny on 29 Dec 2023
Hi Colette Thanks for your feedback our motel has regular pest control done and if you left your door open at evening they can enter that we cannot control As for rooms we are renovating it half of the rooms are already refurbished and other half will be done by end of jan Hope you have good experience next time Regards Cessnock motel

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly good for the price. Friendly and warm staff. Excellent location, close to shops and easy access to wine country.
Stayed 2 nights in Dec 2023
Response from Harry on 18 Dec 2023
Thanks Matthew for your support looking forward for your next visit Kind Regards Cessnock Motel

10/10 Excellent

Bev

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Harry on 11 Dec 2023
Thanks Bev for your support looking forward for your next visit Kind Regards Cessnock Motel

8/10 Good

Hellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Harry on 11 Dec 2023
Thanks Hellen for your support looking forward for your next visit Kind Regards Cessnock Motel

8/10 Good

Coral

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, but very tired. Needs a paint to freshen it up and another light above the single bed as it is a very dark area.
Stayed 1 night in Nov 2023
Response from Harry on 29 Nov 2023
Thanks for your feedback looking forward for your next visit Regards Cessnock Motel

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
There was nothing grossly wrong with this place. Everything was there and was working and it was clean. it was just old and rundown and on a very busy road. The reception guy did not understand how an Expedia booking worked and badgered us to pay upfront. This was only resolved after he consulted a colleague but he spoke to them in a foreign language which was unpleasant.
Stayed 2 nights in Oct 2023
Response from Sunny on 10 Nov 2023
Hi Richard Sorry for inconvenience we apologise for that hope you have nc experience next time Thanks Kind Regards Cessnock motel

8/10 Good

William

Liked: Staff & service, amenities
I cant speak for the other rooms, but my room, the air vent in the bathroom was not working, the blind had been torn of the roller and the roller was still there but there were block out curtains, and the carpet was stained. On a positive, the bed was soft and very comfortable, the tea and coffee facilities were good, and over all, the place was clean. So I guess it equals out. The room served its purpose.
Stayed 3 nights in Aug 2023
Response from Sunny on 17 Sept 2023
Thanks William For your feedback we will fix those issues on priority base hope to see you again and you won’t find these negatives anymore Thanks Regards Cessnock motel

8/10 Good

Tony

Stayed 1 night in Aug 2023
Response from Sunny on 17 Sept 2023
Thanks tony Looking forward for your next visit Kind Regards Cessnock motel

6/10 Okay

Franz

Business traveller
Liked: Cleanliness, staff & service
Fitted the purpose just a overnight stay could stay in the rooms for a week too small
Stayed 1 night in Aug 2023
Response from Sunny on 22 Aug 2023
Thanks for your feedback please let us know next time before arrival we will try to give you bigger room Kind regards Cessnock motel

8/10 Good

David, Lugarno

Travelled with partner
Liked: Cleanliness, staff & service
Carpet could use a better clean room 7.Otherwise good value for price.
Stayed 1 night in Aug 2023
Response from Sunny on 9 Aug 2023
Hi David thanks for your feedback we are changing the carpets we have done in 13 rooms rest are to be organised soon Looking for your next visit Regards Cessnock motel

10/10 Excellent

Zoe

Travelled with partner
Liked: Amenities
Stayed 1 night in Jul 2023
Response from Supreet on 1 Aug 2023
Hi Zoe thanks for your support looking for your next visit Kind regards Cessnock motel

8/10 Good

Roni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to where I needed to go. The one thing I would change is the shower rose, to one that has the hose
Stayed 2 nights in Jul 2023
Response from Hary on 30 July 2023
Thanks for your feedback we will sought this out asap Regards Cessnock Motel

6/10 Okay

Shane

Travelled with family
Liked: Staff & service
Basic but bed was comfortable. Convenient but noisy location.
Stayed 1 night in Jul 2023
Response from Supreet on 23 July 2023
Thanks for your feedback looking forward for your next visit Kind regards Cessnock motel

8/10 Good

Pragya

Liked: Cleanliness, staff & service
The place is basic, but has all the amenities you might need for a short stay. The staff is very pleasant and friendly and will ensure that you have a comfortable stay... A big plus point is the proximity to restaurants which are walkable if you want to grab a quick meal...
Stayed 1 night in Jul 2023
Response from Supreet on 15 July 2023
Hi Pragya Thanks for your feedback looking forward for your next visit Kind Regards Cessnock motel

8/10 Good

Jared

Liked: Cleanliness
Disliked: Staff & service
Room was as expected (bit in the small side). Convenient location. Only asked one question of staff about where to eat with kids and disappointingly couldn’t get any recommendations
Stayed 1 night in Jul 2023
Response from Supreet singh on 11 July 2023
Hi dear Thanks for the feedback we will educate our staff more .hopefully next time you won’t experience this disappointment Kind regards Cessnock motel

8/10 Good

Hitoshi

Travelled with family
Liked: Staff & service
Fair enough.
Stayed 1 night in Jul 2023
Response from Supreet on 11 July 2023
Thanks for your feedback Kind regards Cessnock motel

6/10 Okay

Brenda

Travelled with family
Liked: Cleanliness
There was a ticking noise all night that made it really difficult for me to sleep. Other than that it was a comfortable stay
Stayed 1 night in Jul 2023
Response from Supreet singh on 9 July 2023
Thanks for your feedback looking forward for your next visit Kind regards Cessnock motel

4/10 Poor

Bronwyn

Travelled with family and small children
Liked: Cleanliness, staff & service
I was not charged the rate of $114 negotiated with you and including my use of points. Charged about $132! How do I get a refund please?
Stayed 1 night in Jul 2023
Response from Harsimran Singh on 7 July 2023
Hi BronwynYou payed to Expedia and your points was with Expedia we have not taken any payment from your card you booked and payed to Expedia you check your booking email snc talk to Expedia that would be the best option Please it will be appreciated if you check before putting review on websites Regards Cessnock motel

10/10 Excellent

Sonia

Bed comfortable. Clean room. Great stay
Stayed 1 night in Jun 2023
Response from Sunny on 30 June 2023
Hi Sonia Thanks for your feedback looking forward for your next visit Kind regards Cessnock motel

10/10 Excellent

Rachel

Travelled with family
Clean and tidy and lady very nice and helpful booking in.
Stayed 1 night in May 2023
Response from Sunny on 22 May 2023
Hi Rachel Thanks for your feedback looking forward for your next visit Kind Regards Cessnock motel

10/10 Excellent

Bethel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and close to Hunter Valley garden
We enjoyed our stay here. We were upgraded a few hours before we checked in. Room 13 is clean, affordable and enough space for hubby and I. Its around 15min drive from Hunter valley garden, a few mins drive from local restaurants and leagues club
Stayed 1 night in May 2023
Response from Sunny on 16 May 2023
Hi Bathel Thanks For your feedback looking forward for your next visit Kind regards Cessnock motel

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness
The room was quite sparse - not even a toaster in the cupboard.
Stayed 1 night in May 2023
Response from Sunny on 10 May 2023
Hi Paul Thanks for your feedback.everything is available microwave toaster it’s just because of COVID we have not left it in the cupboards.if you need anything let the manager know.she can provide you toaster or microwave in your room Thanks regards Cessnock Motel

10/10 Excellent

Michael

Stayed 1 night in May 2023
Response from Supreet on 11 May 2023
Hi Michael Thanks for your feedback looking forward for your next visit Kind Regards Cessnock motel

8/10 Good

Jenny

Liked: Staff & service, amenities
Clean and comfortable for a night
Stayed 1 night in Apr 2023
Response from Supreet on 24 Apr 2023
Hi Jenny Thanks for your feedback looking forward for your next visit Regards Cessnock motel

8/10 Good

christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay staff were friendly easy to get a feed walkable would stay again. Beds were comfy
Stayed 1 night in Apr 2023
Response from Sunny on 12 Apr 2023
Hi Christopher Thanks for your feedback looking forward for your next visit Kind regards Cessnock motel

8/10 Good

Rochelle

Travelled with partner
Liked: Cleanliness, staff & service
Clean and convenient (close to shops and surrounding areas.
Stayed 2 nights in Apr 2023
Response from Sunny on 10 Apr 2023
Thanks for your feedback looking forward for your next visit Regards Cessnock Motel

4/10 Poor

Luciana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem with this hotel is that you can hear what’s going on in the joining rooms . From the television and people talking after midnight to snoring..
Stayed 1 night in Mar 2023
Response from Sunny on 18 Mar 2023
Hi LucianaSorry for the inconvenience for next time we will try to provide you room which is quieter Looking forward for your next visit Regards Cessnock motel

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Sunny on 18 Mar 2023
Thanks GrantFor your feedback looking forward for your next visit Regards Cessnock motel

10/10 Excellent

Adriana

Stayed 1 night in Feb 2023
Response from Harry on 20 Feb 2023
Thanks for your feedback looking forward for the next time you are in the area

10/10 Excellent

Michael, HILL TOP

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
A nice clean room with a very comfortable bed. Overall, a nice place to stay.
Response from Supreet singh on 18 Feb 2023
Thanks for your feedback looking forward to see you again Kind regards Motel Cessnock

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Sunny on 18 Feb 2023
Thanks for your feedback looking forward to see you again Kind regards Motel Cessnock

8/10 Good

Nada

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and spacious and clean. A smart TV would have made the stay better.
Stayed 1 night in Jan 2023
Response from Supreet on 23 Jan 2023
Hi Nada Thanks for choosing to stay with us Looking forward for your next visit and hopefully you can see the difference as we are renovating Thanks

10/10 Excellent

Sussan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Place was clean modern and staff were friendly would come back for another short stay.
Stayed 1 night in Jan 2023
Response from Sunny on 15 Jan 2023
Hi Susan thanks for the feedback looking forward for your next stay .Regards Motel Cessnock

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The motel Was conveniently located, clean and cleaning staff were very helpful.
Response from Supreet on 18 Feb 2023
Thanks for your feedback looking forward to see you again Kind regards Motel Cessnock

8/10 Good

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean tidy, as is advertised the fridge door was broken and wouldnt shut if you put anything in it so besides that was excellent place to stay
Response from Supreet on 23 Jan 2023
Hi Shane Sorry for the inconvenience We make Shure that will be fixed asap Looking forward for your next visit Thanks for choosing motel Cessnock