Deluxe Pool Access Room | Terrace/patio

Reviews of BlueSotel Krabi Ao Nang Beach

4 out of 5
BlueSotel Krabi Ao Nang Beach
778 Moo 2 Aonang, Muang, Krabi

Reviews

8.8

Excellent

Rating 10 - Excellent. 499 out of 1001 reviews" "
Rating 8 - Good. 363 out of 1001 reviews" "
Rating 6 - Okay. 100 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ibtisam Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had 2 bookings and the staff were very helpful to combine them so that i didnt have to change rooms
Stayed 4 nights in Apr 2024
Response from The BlueSotel Management Team on 7 May 2024
Dear Ibtisam Maria, We extend sincere gratitude for the favorable remarks you have expressed concerning BlueSotel. Your exceedingly high rating shows that we are successfully achieving our goal to guarantee greatest guest satisfaction. Everybody on our team is overjoyed to have you return to our hotel again in the future. Sincere regards, The BlueSotel Management Team

10/10 Excellent

Ibtisam Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were attentive to queries and rooms were clean. only 1km away from Aonang beach. only minor downside is that there were no irons in house unless you send your clothes for laundry.
Stayed 2 nights in May 2024
Response from The BlueSotel Management Team on 7 May 2024
Dear Ibtisam Maria, Your complimentary review of the BlueSotel is extremely valuable to us. By receiving your highest possible rating, we are certain that we are succeeding in our goal to ensure perfect guest satisfaction. Your return to our hotel has delighted the entire staff. Sincere regards, The BlueSotel Management Team

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like open hallways with no air con. BUT its Thailand! So ofcorse its going to be hot
Stayed 1 night in Apr 2024
Response from The BlueSotel Management Team on 7 May 2024
Dear Cynthia, We are extremely grateful for and stand to gain from your complimentary evaluation of the BlueSotel. We are fully assured that our goal of ensuring complete passenger satisfaction is being fulfilled by receiving your highest rating. Our entire staff is ecstatic to have you back at our hotel. Sincere regards, The BlueSotel Management Team

8/10 Good

NurHajjar, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities
Its was a pleasant stay, walkable for all area but wish they can do some upgrade to the toilet door which is difficult to close as for cleanliness at times the floor is sticky. As we book two rooms other room aircon keep leaking.
Stayed 3 nights in Apr 2024
Response from The BlueSotel Management Team on 7 May 2024
Dear NurHajjar , We would like to let you know our sincere gratitude for the favorable remarks that you have provided in regards to BlueSotel. We show great assurance that our scrupulous effort to guarantee utmost guest contentment is bearing fruit, as indicated by your impeccable rating. We are all delighted to behold your triumphant return to our hotel. Sincere regards, The BlueSotel Management Team

10/10 Excellent

Kimberly

Stayed 1 night in Apr 2024

8/10 Good

KOON TEE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, value for money. Have a pleasant stay.
Stayed 5 nights in Apr 2024

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our three nights here. Pool was a lot of fun! Facility is clean and modern
Stayed 1 night in Apr 2024
Response from The BlueSotel Management Team on 7 May 2024
Dear Pamela, Our heartfelt gratitude and honor for the complimentary review of the BlueSotel. Your feedback is exceptionally valuable to us. We are highly certain that we are exceeding your highest expectations in guaranteeing total satisfaction for our guests, as shown by the excellent rating you provided upon us. With respect to your stay, the entire team at our hotel has offered the greatest assistance. Sincere regards, The BlueSotel Management Team

4/10 Poor

Curtis

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing great to say about this property. Tried to check in at 14:30 and was informed that check in was at 15:00 so we would have to return in half hour which is fine because this is hotel policy. We returned at 15:30 and tried to find a parking spot for our car but was shouted at by parking attendant and pointed in a general direction towards and alleyway to park the car. Upon arriving at the reception to get our room key at 15:40 we were informed that it would be another 15 minute wait because there was a "technician" fixing something in our room. At 16:00 we were finally given a room key for our "pool access room with VIP treatment as per Expedia". We got to our room and found the cleaning staff quickly wiping things as we walked in. The room itself is decently appointed but for the most expensive price point it was nothing special. After the staff left we noticed long black hairs all over the floor, the private access pool has algae and mold around the edge and the paint was peeling off of the walls. You can find a $50 hotel nearby that's clean and way nicer at the KeeReen down the road. We paid $130 CAD or 3550baht for this room and got 2 star quality and service. I brought my concerns up at check in and submitted an internal review during my stay but got nothing back from management. Beware of these pics . It's a motel pretending to be a Marriott in my opinion
Stayed 1 night in Apr 2024
Response from The BlueSotel Management Team on 7 May 2024
Dear Curtis, We appreciate you giving your experiences to us. We sincerely apologize for any inconvenience that may have been caused by the hotel. Your feedback will be forwarded to our team operation in an effort to enhance hotel operations. We sincerely hope your visit was enjoyable and are looking forward to your return in the near future. With Regards, The BlueSotel Management Team

8/10 Good

Bradley

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Great location
Stayed 4 nights in Apr 2024
Response from The BlueSotel Management Team on 7 May 2024
Dear Bradley, We wish to express our profound appreciation for the positive feedback that you have furnished concerning BlueSotel. We are extremely confident that our diligent endeavor to ensure the highest level of guest satisfaction is paying off, as shown by your excellent rating. We are all ecstatic about seeing your triumphant return to our hotel in the future. Sincere regards, The BlueSotel Management Team

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly, food and drink were well priced We had a pool access room which was excellent Would definitely stay here again Loved the area as well
Stayed 5 nights in Apr 2024
Response from The BlueSotel Management Team on 7 May 2024
Dear Jeff, We express sincere gratitude and worth for your complimentary evaluation of the BlueSotel. Your input is remarkably beneficial to us. We are filled with great assurance that we are successfully achieving our goal of ensuring complete visitor satisfaction, as evidenced by the outstanding rating that you have bestowed upon us. Regarding your stay, the entire staff at our hotel has extended their greatest assistance. Sincere regards, The BlueSotel Management Team

6/10 Okay

Emily

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Check in experience was okay. Room was spacious but cleanliness was seriously lacking. Wallpaper was falling off and there was mold in the room. Breakfast was decent and appreciated as was the free water daily. Did not receive free upgrade or late check out with VIP access. Some of the staff weren’t super friendly at the check in desk when asking questions. You get what you pay for. Definitely not a 4 star hotel though - 3 at most.
Stayed 4 nights in Apr 2024
Response from The BlueSotel Management Team on 7 May 2024
Dear Emily,We appreciate you sharing with us your experiences. We would like to extend our sincere apologies for any inconvenience that the hotel may have caused. Our team will be informed of your feedback with the intention of improving hotel operations. We extend our sincere wish that your visit was pleasant and eagerly anticipate your return in the near future. With Regards, The BlueSotel Management Team

10/10 Excellent

Lorene

Travelled with family
Liked: Property conditions & facilities
Everyone was very nice and helpful. Especially the pool bar staff, they made it enjoyable for us.
Stayed 2 nights in Mar 2024
Response from The BlueSotel Management Team on 7 May 2024
Dear Lorene,We appreciate you taking the time to leave us with such positive feedback and for including BlueSotel in your itinerary. That you had such a great time during your stay with us makes us very happy. We are happy to report that we have succeeded in our main goal of giving each and every one of our guests a relaxing and enjoyable stay during their visit. From the bottom of our hearts, we want to thank you one more for being there for us. We hope to see you again soon. Sincerely, The BlueSotel Management Team

10/10 Excellent

MORGAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were excellent.. 😊
Stayed 2 nights in Mar 2024
Response from The BlueSotel Management Team on 7 May 2024
Dear Morgan, We appreciate you taking the time to provide us with your comments. That you had a great time during your stay with us makes us happy. We all hope to see you back soon, and don't hesitate to get in touch with us if you need any further assistance. Best regards, The BlueSotel Management Team

10/10 Excellent

Luke

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious
Stayed 2 nights in Mar 2024
Response from The BlueSotel Management Team on 7 May 2024
Dear Luke, We wish to express our sincere gratitude and great pleasure in receiving with the complimentary rating for the BlueSotel. Your feedback is incredibly beneficial to us. We are completely confident that we surpass your most rigorous standards to ensure the utmost gratification of our guests, as evidenced by the outstanding rating you have gave upon us. Regarding your accommodation, the entire hotel staff has provided the highest level of assistance. Sincere regards, The BlueSotel Management Team

6/10 Okay

Joanna

Disliked: Staff & service
Property was well connected and close to beach. However the room smelt damp and musty, and was in need of an update. I had a massage in the hotel spa and It was really poor unfortunately. The therapist was 40 mins late, and didn’t seem to know what she was doing (very unusual for Thailand). I mentioned this to the reception and they didn’t seem to care at all. Honestly the massage in the street salons were 1/3 of the price and 10 times better. Very disappointing experience. The pool was great, but closed at 8pm which was annoying.
Stayed 2 nights in Mar 2024
Response from The BlueSotel Management Team on 7 May 2024
Dear Joanna, Thank you for sharing your thoughts with us. However, we truly regret any inconvenience that the hotel may have caused you. We will forward your feedback to our team operation to improve our hotel operations. Sincerely, we hope you had a pleasant visit and we look forward to seeing you again soon. With Regards, The BlueSotel Management Team

10/10 Excellent

MORGAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place I loved it so much I extended my stay
Stayed 1 night in Mar 2024
Response from The BlueSotel Management Team on 7 May 2024
Dear Morgan, Thank you very much for sharing your amazing feedback and for having chosen BlueSotel to be part of your vacation. We are humbled to read that you had a fantastic stay with us. Creating a comfortable and memorable experience for our guests is our top priority, and we're delighted that we could achieve this during your stay. Again, from our whole team thank you very much for staying with us and we would love to welcome you back soon. Best Regards, The BlueSotel Management Team

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awesome! It was in an amazing location, so many shops and restaurants within a minute walk. The staff was so nice and helpful. Breakfast was good, with many options of all types of breakfast. Will be staying here again and definitely recommend the hotel to anyone staying in Ao Nang.
Stayed 5 nights in Mar 2024
Response from The BlueSotel Management Team on 7 May 2024
Dear Alyssa, We desire to show our profound appreciation and great happiness at earning the complimentary rating for the BlueSotel. Your feedback is highly important to us. We are thoroughly guaranteed that we exceed your most stringent criteria in order to guarantee the highest degree of customer satisfaction, as demonstrated by the remarkable rating you have bestowed upon us. With respect to your visit, every member of the hotel staff has delivered exceptional service. Sincere regards, The BlueSotel Management Team

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot in Krabi
Stayed 4 nights in Mar 2024
Response from The BlueSotel Management Team on 7 May 2024
Dear Omar, We greatly appreciate your positive feedback regarding BlueSotel. We can tell that we are accomplishing our goal of complete guest pleasure since you have given us the highest rating possible. The whole staff is excited to have you return to our hotel. Sincere regards, The BlueSotel Management Team

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, right in the heart of Krabis but quiet. Clean, friendly serviceser service, comfy bed
Stayed 1 night in Mar 2024
Response from . on 16 Mar 2024
Thank you for being so supportive. Hope to have the opportunity to serve you again.

6/10 Okay

Rebecca

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Great location alghough definitely not a 4* we booked a pool swim up room which although had swim up was round dark corner with no light in. Pool area was dirty and no staff collecting empty glasses or cans lying around. Corridor walls marked and definitely needing a refresh
Stayed 3 nights in Mar 2024
Response from . on 16 Mar 2024
Thank you for the advice We will improve and hope to have the opportunity to serve you again.

8/10 Good

YELENA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel, close to everything. Breakfast was ok, not the best.
Stayed 3 nights in Feb 2024
Response from The BlueSotel Management Team on 4 Mar 2024
Dear Yelena,We appreciate you taking the time to write a review of our hotel. That you enjoyed our hospitality as well as you felt at ease due to our convenient central Ao Nang location. However, we sincerely apologize for any inconvenience that may have caused you while you were here about the breakfast. By implementing the suggestions you give our team, we will be able to improve our operations. Sincerely, we hope your stay was enjoyable and we look forward to seeing you again soon.With Regards The BlueSotel Management Team

8/10 Good

prema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was fine for Ao Nang with regard to walking to the ocean, access to bars and restaurants as well as dive outfits. Hotel staff were not proficient in English and need more service oriented training programs. Over my 5 nights, house cleaning had not reached my room until after 3 pm when I was back for a rest so I declined service. Breakfast buffet was good and staff there were good too.
Stayed 5 nights in Feb 2024
Response from The BlueSotel Management Team on 4 Mar 2024
Dear Prema,We value the time you invested in writing a review of our hotel. We are delighted that you found our hospitality and breakfast enjoyable. Regretfully, we do regret that you brought up the housekeeping service. We will provide our team with feedback so that we can improve the hotel experience. We sincerely forward to your return.Warm regards The BlueSotel Management Team

8/10 Good

Mark

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to all small shops and groceries. Nice pool and fun outdoor bar.
Stayed 3 nights in Feb 2024
Response from The BlueSotel Management Team on 4 Mar 2024
Dear Mark, We appreciate your stay at BlueSotel and are pleased to hear that your overall experience with us was positive. We truly hope you will come back to our hotel to enjoy an even better experience in the future. Sincerely, The BlueSotel Management Team

8/10 Good

carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing!
Stayed 7 nights in Feb 2024
Response from The BlueSotel Management Team on 4 Mar 2024
Dear Carol,We are grateful that you gave us such positive feedback. We're so happy you had an amazing time and that your enjoyment was increased by our hospitality. We truly hope that we will get the chance to welcome you at our hotel once more shortly. With Regards, The BlueSotel Management Team

10/10 Excellent

Stuart

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 2 nights in February in a Superior Room with Balcony. The room was clean and as shown in the listing photos. The air conditioning worked, the beds were comfortable, and the shower had hot water. The breakfast buffet was excellent, in fact, the best of any hotel I stayed at during my Thailand trip.The pool was very good and the pool bar was fun. The property has a good location on the Krabi strip. I would use this hotel again, and certainly recommend it to others.
Response from The BlueSotel Management Team on 19 Feb 2024
Dear Stuart, We appreciate you choosing BlueSotel as your place to stay. That your stay with us was enjoyable overall and that it exceeded your expectations makes us all extremely pleased. We truly hope that we will have the opportunity to welcome you to our hotel again in the future. Best Regards, The BlueSotel Management Team

8/10 Good

Song

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bedding: Invest in high-quality bedding and pillows. A good night’s sleep is essential. Bathrobes and slippers: i think as a beach area hotel should added comfort of these items. Options for pillows: Allow guests to choose from different pillow types (e.g., down, foam, hypoallergenic). Personalized comfort goes a long way. May provide lotion and toiletries as needed
Stayed 4 nights in Feb 2024
Response from The BlueSotel Management Team on 19 Feb 2024
Dear Song, We are appreciative of the time you invested in reviewing our hotel. We are all pleased to hear that your stay was enjoyable because of the comfy bedding, which went above and beyond your expectations. We look forward to having you stay at BlueSotel again soon for an incredible experience. Sincerely yours, The BlueSotel Management Team

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed here before. Housekeeping could be better. Had to ask for toilet rolls and soap on 2 occasions as not replaced when room cleaned. Rooms good size and so is the balcony. Buffet breakfast is standard and nothing special. Coffee is pretty horrible.
Stayed 6 nights in Feb 2024
Response from The BlueSotel Management Team on 19 Feb 2024
Dear Sean,Thank you for sharing your thoughts with us. We do, however, sincerely apologize for any inconvenience the hotel may have given you. We will improve our operations by using the feedback from your team. Sincerely, we hope your visit was enjoyable, and we hope to see you soon.With Regards,The BlueSotel Management Team

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
The Blue Sotel is conveniently located in Ao Nang. The room was clean and comfortable. The breakfast was outstanding. The staff members were very helpful and kind. We highly recommend staying here.
Stayed 7 nights in Jan 2024
Response from The BlueSotel Management Team on 19 Feb 2024
Dear Max,Thank you for sharing your positive feedback with us. We are really happy that you had a great time and that our cleanliness and hospitality lived up to your expectations. Our handy location in the center of Ao Nang also contributed to your experience of satisfaction. We truly hope that we will get the opportunity to welcome you to our hotel again in the future. Have a good day!With Regards, The BlueSotel Management Team

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property
Stayed 3 nights in Feb 2024
Response from The BlueSotel Management Team on 19 Feb 2024
Dear Justin, We are grateful that you decided to stay at BlueSotel. We are all very happy that your stay with us exceeded your expectations and that you had a great time overall. We sincerely hope that we will have the chance to have you stay at our hotel again in the future. Best Regards, The BlueSotel Management Team

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location to access all of Ao Nang. We enjoyed our 5 night day here. Airport shuttle (800 tbt) was easy to set up and on time.
Stayed 5 nights in Feb 2024
Response from The BlueSotel Management Team on 19 Feb 2024
Dear Caroline,We appreciate you providing us with your positive feedback. We are so glad you had a wonderful time, and that our location is convenient which in the heart of Ao Nang enhanced your satisfaction. We sincerely hope that we will have an opportunity to have you stay at our hotel once again in the future. Best Regards, The BlueSotel Management Team

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Bluesotel
I love the staff, pool, food and location! My room was perfect!
Stayed 1 night in Jan 2024
Response from The BlueSotel Management Team on 19 Feb 2024
Dear Kelly, Thank you for staying at BlueSotel and we thank you for your time in reviewing our hotel. It makes us all extremely pleased knowing that you had an excellent stay and that the location and our room both lived up to your expectations. We hope to welcome you again soon at BlueSotel for another unforgettable stay. Sincerely yours, The BlueSotel Management Team

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location. Pool area lovely. Rooms nice and clean and comfy. Friendly and helpful staff
Stayed 13 nights in Jan 2024
Response from The BlueSotel Management Team on 19 Feb 2024
Dear Rebecca, We are grateful that you chose to stay at BlueSotel. We are grateful to hear that your stay with us was pleasant overall, especially considering how convenient our location is and how hospitable we are. We sincerely hope to have the chance to greet you at our hotel again in the future. With Regards, The BlueSotel Management Team

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent staff and pool
Stayed 4 nights in Jan 2024
Response from L on 29 Jan 2024
DearKhunWassila,Thank you for your valuable feedback. We are glad to hear that our hotel facilities and staff are up to your expectations. Look forward to welcoming you back to our hotel "Bluesotel Krabi" soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Response from l on 26 Jan 2024
DearKhunKelly,Management TeamThank you for your perfect 5/5 rating and the wonderful review. We are glad to hear that the facilities and service are comfortable for you. We hope you return for another blissful vacation at BlueSotel!Sincerely Yours,Management Team

10/10 Excellent

eral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay there again for sure
Stayed 2 nights in Jan 2024
Response from L on 23 Jan 2024
DearKhunEral,Thank you for your review and for choosing Bluesotel Krabi .We glad to hear that our facilities and service meet with you satisfaction.Once again thank you very much and hopefully to see you again in the nearest future.Sincerely Yours,Management Team

10/10 Excellent

GERARD

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel with balcony and pool. close to everything.
Stayed 3 nights in Jan 2024
Response from L on 23 Jan 2024
DearKhunGerard,Thank you for taking the time to share feedback on your stay. We are delighted to hear that our location our facilities and services are up to your expectations. We look forward to welcoming you back soon.Sincerely Yours,Management Team

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Lovey hotel I’m good location.
Stayed 2 nights in Jan 2024
Response from L on 23 Jan 2024
DearKhunAndrew,We are grateful that you chose to visit us and took the time to share your valuable feedback! It's great to know that your overall stay was pleasant. Thank you for staying at Bluesotel Krabi, it was our pleasure to have you with us and we hope to see you again.Sincerely Yours,The Management Team

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Definitely recommend! Only complaint was the breakfast buffet is all cold, even the dishes meant to be hot. Also, the omelette making station which takes forever is directly in front of many other dishes so it gets quite hectic. Overall though, it was fantastic and we would stay here again without hesitation. All employees, front desk, pool bar, housekeeping and breakfast staff are devoted to your happiness and satisfaction. Cleanliness was fantastic, bed was sooooo comfy and location was excellent. We had a room at the back, so the noise from the parking lot bar was never an issue. Room 2114 was a great spot. One tiny complaint.....a small bucket of ice was 50 baht. If we wanted 5 cubes of ice for an in room drink, you'd have to pay 50 baht for the whole bucket. Just seems wasteful and I've never had to pay extra for ice in a hotel. Again, small complaint, I think they should revisit this. You won't regret staying here!!
Stayed 7 nights in Jan 2024
Response from l on 22 Jan 2024
DearKhunRichard,Thank you for sharing with us your experience. However, we regret that your recent visit did not meet your expectations, and we apologize for the inconvenience caused. We highly value feedback such as yours, and we use each detail to continuously make improvements to our services and provide a better experience to our dear guests like you. We welcome the opportunity to host your stay again.Sincerely Yours,Management Team

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have booked this hotel initially for 1 night but as we liked so much end up staying 3 nights. It’s great location - close to beach, restaurants and entertainment. Great breakfast- plenty choice. Little issue with towels as cleaner did not replace once she cleaned room - we had to ask twice for replacement in reception. Free drink upon check in blue soda
Stayed 1 night in Jan 2024
Response from l on 22 Jan 2024
DearKhunLina,Thank you for taking the time to share feedback on your stay.We are delighted to hear that our facilities and services are up to your expectations. We are very sorry to hear that something throughout your stay did not meet your expectations, and we will improve it right awayWe look forward to welcoming you back soon.Sincerely Yours,Management Team

10/10 Excellent

Buddhipong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay, great hotel and convenient location walkable to different places. Staff were very nice, highly recommended!
Stayed 1 night in Jan 2024
Response from l on 22 Jan 2024
DearKhunBuddhipong,Thank you for your review and for choosing Bluesotel Krabi .We glad to hear that our facilities and service meet with you satisfaction and will certainly share this feedback in our associate meeting.Once again thank you very much and hopefully to see you again in the nearest future.Sincerely Yours,Management Team

8/10 Good

Charles Michael

Travelled with group
There was a bit of a smell to the rooms.
Stayed 2 nights in Dec 2023
Response from l on 22 Jan 2024
DearKhunCharles,Thank you for taking the time to share your valuable feedback. We look forward to welcoming you back soon.Sincerely Yours,Management Team

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay very good location
Stayed 1 night in Jan 2024
Response from l on 18 Jan 2024
DearKhunKelly,Thank you for taking the time to share your valuable feedback. We really appreciate hearing about your experience meet with your satisfaction and we had share with our operation team.We look forward to welcoming you back soon.Sincerely Yours,Management Team

4/10 Poor

Brittany

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
This island is very remote and the listing was misleading. We searched for Phi Phi and this hotel popped up. I didn’t know enough to know it was a completely different island two hours from Krabi. There’s only one ferry from Phuket and it was earlier in the morning. No afternoon boats to Krabi. We literally could not get to this island to check in. Even though it was the wrong island, we didn’t plan to come to Krabi, we were willing to keep the booking and didn’t want to cancel it entirely. Hotel AND Expedia refused to help us in shifting the dates by a day or refund the night we missed. After arriving we chose to stay on Krabi longer than one night but chose to take our business elsewhere for remaining nights.
Stayed 2 nights in Jan 2024
Response from l on 16 Jan 2024
DearKhunBrittany,Thank you for sharing with us your experience. However, we regret that your recent visit did not meet your expectations, and sorry for any inconvenience caused. We highly value feedback such as yours. We welcome the opportunity to host your stay again to provide a better experience to our dear guests like you.Sincerely Yours,Management Team

8/10 Good

Raj

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Conveniently located hotel with a really good breakfast buffet. The Staff are very friendly and accommodating. The room didn't feel the most clean, the previous occupants laundry was left behind which room service came and got. The rooms and hotel itself is quite outdated but not unbareable. The toilet does give off a strange sewage type odor but it goes away if you keep the lid down. Overall good stay for the price and excellent location.
Stayed 3 nights in Dec 2023
Response from l on 14 Jan 2024
DearKhunRaj,Thank you for taking the time to share your feedback We glad that you found our location convenient and our facilities are up to your expectations. I m very sorry to hear that something throughout your stay did not meet your expectations, and we will improved it right away.We look forward to welcoming you back soon.Sincerely Yours,Management Team

6/10 Okay

Harry

Liked: Cleanliness, room comfort
Not great, not bad
Not bad but not great. Rooms were nice but could do with a bit of a touch up. Breakfast was good. Well located on the road. However if you are a sun seeker, beware the sunbed area around the pool gets very limited sun. Unless you are willing to put your towels down early before breakfast to get the corner spot (but hopefully you aren’t one of those people) you won’t find one that gets sun for more than a couple of hours. We had a pool access room (2106) and was in full shade all day, looking straight at the pool bar and it’s weird as you cannot swim through to the main pool as there is a path in the way. Staff generally friendly however upon checking out we were hoping to get some help with getting a taxi to our next place (only 20 min drive away) but were only offered their own ridiculously priced taxi (800 baht, grab suggested 250) so when I questioned the price vs grab I just got the comment “ok you can sort yourself out” so not really very helpful.
Stayed 2 nights in Jan 2024
Response from l on 14 Jan 2024
DearKhunHarry,Thank you for taking the time to share your detailed review with us. Regarding some issue. We sincerely apologize for the inconvenience. We hope that you give us another chance to provide you with a relaxing and comfortable vacation!Sincerely Yours,Management Team

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Our stay was excellent. The room was very comfortable and the staff were attentive and friendly. Breakfast was wonderful. Lots variety! We enjoyed lounging by the pool and the walk to the beach was only about 5 minutes. Great experience overall.
Stayed 2 nights in Jan 2024
Response from l on 10 Jan 2024
DearKhunSonia,Thank you for taking the time to share feedback of your stay.We are delighted to hear that our facilities and services are up to your expectations.We look forward to welcoming you back soon.Sincerely Yours,Management Team

10/10 Excellent

Phillipa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, central but not noisy. Hotel staff were fabulous and rooms had everything we needed with a few extras. We had 12 nights here and would definitely stay again!
Stayed 12 nights in Dec 2023
Response from l on 9 Jan 2024
DearKhunPhillipa,We are grateful that you chose to visit us and took the time to share your valuable feedback! It's great to know that your overall stay was pleasant. Thank you for staying at Bluesotel Krabi, it was our pleasure to have you with us and we hope to see you again.Sincerely Yours,The Management Team

8/10 Good

Benoit

Travelled with family
Liked: Cleanliness, room comfort
Passing note only
Overall ok… well located, staff very slow to understand (English and Thai), not the usual Thai welcoming experience. Breakfast is not worth the price. Best days of this hotel are definitely behind.
Stayed 1 night in Jan 2024
Response from l on 9 Jan 2024
DearKhunBenoit,Thank you very much for your review of our hotel we truly value the opinions of our guests and we apologize that we did not meet all your expectations ,however our management team had discussion of those issue with improvedas we strive to improve with each and every stay rest assured that it will be dealt with seriously and professionally.Sincerely YoursManagement Team

6/10 Okay

Jagbir

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from l on 5 Jan 2024
DearKhunJagbir,Thank you for your rating. We hope you return for another vacation at BlueSotel!Sincerely Yours,Management Team

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from l on 25 Dec 2023
DearKhunOwen,Thank you for your perfect 5/5 rating and the wonderful review. We are glad to hear that you enjoyed our quality of amenities, facilities, and service. We hope you return for another blissful vacation at BlueSotel!Sincerely Yours,Management Team