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Rating 10 - Excellent. 2069 out of 3512 reviews" "
The staff was friendly and very attentive to meeting needs and going above and beyond. The housekeepers were great! Perfect location for exploring the city too
Brian
Stayed 3 nights in May 2024
Response from Jessica on 17 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Overall this was a clean, okay stay. We only stayed for two nights. But nothing fancy or spectacular. The area was great, food, drinks, and shopping, all with in walking distance.
PAIGE
Stayed 2 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 16 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
8/10 Good
ANITA GILLIAN
15 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
ANITA GILLIAN
Stayed 4 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 16 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Stayed here for five days and had a pleasant stay. The pillows are surprisingly comfortable (hotel pillows are usually flat). Yes, the rooms are a bit smaller, but it's NY. It's expected. Everything was clean, comfortable, and enjoyable.
Inna
Stayed 4 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 15 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
The room was nicely appointed but it was tiny and poorly lit. The lack of light was more disturbing than the lack of space. There is virtually no lobby so there is nowhere to go to get comfortable except in bed or on an outside patio where the lobby normally would be. But it was cold and rainy during all but one of our vacation days. There is a small refrigerator in the room which is adequate, but no microwave. When I asked desk staff if a microwave is available for guest use, she said “no.” Positives are that the rooms and hallways look to have been recently redecorated. They were modern and clean but the shower leaked through the sliding doors. Housekeeping service was generally good.
We would not stay there again.
Barbara
Stayed 4 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 14 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Response from Galilea Salamanca, Assistant Front Office Manager on 14 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
The room size was quite small. I recommend the room to have less furniture as the room was quite small.
Siramene
Stayed 4 nights in May 2024
Response from Jessica on 13 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Rooms are small but everything was so convenient. Very clean. Friendly staff. Would stay again.
Linda
Stayed 3 nights in May 2024
Response from Jessica on 13 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Response from Galilea Salamanca, Assistant Front Office Manager on 12 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Location was great. Staff were friendly and helpful with any questions. Would definitely recommend
Richard
Stayed 3 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 12 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
The staff here are always friendly and helpful, and the street side rooms have a great view of the Empire State Building. Highly recommend.
Daniel
Stayed 3 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 11 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Response from Galilea Salamanca, Assistant Front Office Manager on 11 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
2/10 Terrible
Brenda
10 May 2024
Disliked: Staff & service, amenities
Check in was horrible I will never come back here again!! $400 room for 1 night and I couldn’t even heat up my food due to “no microwave” I’m not buying that very negative encounter with the receptionist I feel so uncomfortable and angry check out can’t come any faster !!
Brenda
Stayed 1 night in May 2024
Response from Jessica on 10 May 2024
We would like to extend our apologies that we did not meet your expectation during your stay with us. Thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We hope you give us another chance to really WOW you, thank you for your loyalty to Hilton.
10/10 Excellent
Barbara
Travelled with partner
10 May 2024
Liked: Cleanliness
Staff was hwlpful
Barbara
Stayed 1 night in May 2024
Response from Jessica on 10 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Me gustó mucho el hotel! Me volvería a quedar. Solo el personal poco servicial y amable.
JASMIN
Stayed 3 nights in Feb 2024
Response from Jessica on 10 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
8/10 Good
steven
Travelled with partner
8 May 2024
My first time in NY… this hotel is a great location and we walked to many of the sites we wanted to see. I would definitely recommend it!!!
steven
Stayed 3 nights in May 2024
Response from Jessica on 10 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Everything was superb. The best front desk staff. Friendly, welcoming, always ready to assist.
David
Stayed 3 nights in Apr 2024
Response from Jessica on 10 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Property was so clean, our room smells great!! Customer service was awesome
Saba
Stayed 1 night in Apr 2024
Response from Jessica on 10 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
The front desk manger Charles is awesome and kind. Providing guests cookie and the water. Helping with sightseeing. He did above and beyond. I stayed here two years ago knowing him so glad come again. Also the front desk night agent Chrystal R is sweet. Having me breakfast Vochur helped me so much. Make me ways want to come back.
yun
Stayed 8 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 6 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Try to book room number 2503.
It was a great experience!
Oguzhan
Stayed 1 night in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 6 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Nice hotel in the middle of everything. Great location for sightseeing.
JOHN
Stayed 5 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 5 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Very nice and clean. Staff was very welcoming. Will stay here again.
Mandy
Stayed 2 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 5 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Staff and rooftop bar service was good and great walking distance to Madison Square Garden to catch a Knicks game however, to get to my room I had to go through two doors that had a small room connected to my neighbors room in the corner of the building which was a little bit of an inconvenience when trying to get in and out of the room. I also did not receive my $100 deposit for the room after I left and I was told my front desk staff after I left that they had disbursed the refund back to my account which I never received. Besides that overall good location, clean, and friendly.
Adam
Stayed 2 nights in Jan 2024
Response from Jessica on 3 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Nice modernised hotel convenient for transport hubs and site seeing
Wayne
Stayed 4 nights in Apr 2024
Response from Jessica on 2 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Wonderful position near Times Square.
If i’ll come back to New York i’ll surely use this hotel
Luca
Stayed 3 nights in Apr 2024
Response from Jessica on 1 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
I got a problem in the middle of the night with my ac (was leaking) and they fixed it right away and gave me a free breakfast, I'll visit again if I have the chance.
Nery
Stayed 2 nights in Apr 2024
Response from Jessica on 1 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Staff over the phone and at the counter weren’t amicable neither friendly whatsoever. With the complimentary cookie you know that attitude is not sponsored by Hilton.
David
Stayed 2 nights in Apr 2024
Response from Jessica on 1 May 2024
We would like to extend our apologies that we did not meet your expectation during your stay with us. Thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We hope you give us another chance to really WOW you, thank you for your loyalty to Hilton.
Response from Galilea Salamanca, Assistant Front Office Manager on 30 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
10/10 Excellent
David
Travelled with partner
30 Apr 2024
Customer service is always 100. Front desk staff Tamra and her colleagues are the best at what they do. Always ready to assist, warm and friendly. 10/10 will recommend.
David
Stayed 6 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 30 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
We had a wonderful stay. The staff was very friendly and helpful . Booked transportation for us.
Cheryl
Stayed 1 night in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 30 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Amazing customer service , very attentive , clean and a perfect location
Jalicia
Stayed 2 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 30 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
6/10 Okay
Abbie
29 Apr 2024
Disliked: Staff & service
Abbie
Stayed 1 night in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 30 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Response from Galilea Salamanca, Assistant Front Office Manager on 30 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Response from Galilea Salamanca, Assistant Front Office Manager on 29 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
The view iut our window and the roof top bar were fabulous!
Toni
Stayed 2 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 29 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Convenient to all points. Staff was very attentive.
Lori
Stayed 7 nights in Jan 2024
Response from Jessica on 28 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Response from Galilea Salamanca, Assistant Front Office Manager on 29 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
centrally located and within walking distance to MSG & Times Square. Enjoyable stay. great staff.
Karen
Stayed 3 nights in Apr 2024
Response from Jessica on 28 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Great location, breakfast was really good and amazing roof top view
Sudarshana
Stayed 4 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 28 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Response from Galilea Salamanca, Assistant Front Office Manager on 29 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Great location if you’re visiting NYC! Easy walk to MSG, Time Square, Empire State Building, Central Park, etc. Hotel was very clean!
Rebecca
Stayed 4 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 22 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!