All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Our room was spacious and had a nice view of the pool. After staying in motels and holidays parks for two weeks, it was lovely to have room service and clean towels every day. Hotel is in a good location, with a nice walk along the park to the pier. Lovely bar in the foyer.
All as above really good position the Breakfast was awesome, the only thing we didn’t like was the room we were in 501 backed on to the lift shaft and we could hear the lift.
Lovely hotel and we will return. Staff are really friendly. Great value breakfast.
Nadine
Stayed 2 nights in Apr 2024
6/10 Okay
Ray
9 Mar 2024
Liked: Cleanliness
Disliked: Staff & service
Ray
Stayed 1 night in Mar 2024
4/10 Poor
Giuseppe, USAF Academy
Travelled with partner
5 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was under construction and the work began at 0700 every morning right under our room. Front desk staff need to be more knowledgeable of the areas amenities i.e. buses, laundry mat and local restaurants
Giuseppe
Stayed 4 nights in Feb 2024
10/10 Excellent
Ali
3 Mar 2024
Ali
Stayed 1 night in Mar 2024
6/10 Okay
Argel
2 Mar 2024
Liked: Cleanliness, staff & service
I’ve enjoyed my stay but I don’t consider this hotel to be a 4 star. The amenities in the room was average not updated. The breakfast I items were cold. Best time to grab the food is when it’s just served. Either way it’s sitting there with n burners under them. While I was there, the internet wasn’t working. Kept saying no connection.
The staff were great.
There’s an express check out which was great to avoid long lines.
Argel
Stayed 3 nights in Feb 2024
10/10 Excellent
Belinda
Travelled with family
29 Feb 2024
We took our youngest (7yo) over to Perth to the WWE Elimination Chamber PLE. It was also mine and my youngest’s first time in Perth but not my partners.
Booked the Hyatt around December.
Could not fault anything from the Hyatt or Perth.
Loved every minute. Hyatt was amazing and in particular, the pool and pool bar (7yo spent a lot of time in the pool…..).
Would highly recommend the Hyatt 5/5 from me.
Overall the Hyatt property was great place to stay.
But we have a mix up with the accommodation side. We Booked a room for 3 guests in total on line.
On arrival we were provided us with 2x Single Beds.
We ended up paying for an another room with 2 Double beds..
I'm not sure what happened whilst booking on Line..
Any way the staff were very helpful at the Hyatt
And made us feel very comfortable..
It is located in the perfect area for me to stay, easy to get to the city, also easy to get out of the city if needed. The room is clean, tidy and spacious. The only drawback is there is no enough parking.
The woman at Reception for check-in was a delight: very welcoming, constructive, helpful and friendly. It helped create a very positive from the moment I arrived.
We booked 2 weeks ago for a riverview room so that we can watch the Australia fireworks from our room. This is our first time to stay here and since it’s closer the fireworks too. Called them few days before inquiring about parking and even on the day itself to inform them that we will be checking in late. Upon checking in, only to find out that the room we booked in was fully booked and they can only give us the city view ones. We drove 2 hours from where we came from to here and only to find out this. No one rang us and informed us that the room we booked in was fully booked. So disappointed and unhappy about this. Why they didn’t inform me when i rang on the day? Not a good experience and definitely not coming back here again. Checking out took us 20 minutes as well and the room is very disappointing too. Toilets dont have exhaust and beds we had was 2 single beds which obviously the original room I book was a king bed room. Eventhough they gave us a complimentary valet parking and breakfast to compensate but it’s not enough for us to ease our disappointment, we can buy our breakfast and pay for our parking as well . I’ve used Wotif few many times for booking and this is the first time I’ve experienced this. Definitely not going back to Hyatt again. Not a five star really…
Staff understanding of customer service in the resturant is poor compared to Viet Nam,Singapore and Cambodia
gilbert
Stayed 2 nights in Jan 2024
6/10 Okay
Tracey
22 Jan 2024
Staff were un informative upon check in.
I most definitely felt like an inconvenience.
We found out for ourselves how the lounge club and breakfast worked.
The package on the internet said 2 x queen beds they were singles.
Bar staff were not interested in me standing there waiting to order coffee as he explained they had been busy and the state of the mess self explained that however I’m the only person here now so $12 for 2 cold coffees.
Over all I expected more for my $550 would I come back ? I don’t think I would.
Superb hotel with an incredible service. Staff is amazingly friendly, food and bar is great and location if you are looking a quiet area to stay walking distance to everything this is the place.
We enjoyed our stay at the Hyatt. The rooms were big and comfy and the location was very convenient. The one negative was that the staff were quite slow to serve us in the bar area on the first night.
Water Complimentary system is not clear & we were charged, also Not much amenities are provided. Building is getting kinda old. Overall they could do better.