Breakfast, lunch and dinner served
Check availability

Reviews of Shangri-La Sydney

5 out of 5
Shangri-La Sydney
176 Cumberland Street, The Rocks, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 1058 out of 1774 reviews" "
Rating 8 - Good. 364 out of 1774 reviews" "
Rating 6 - Okay. 177 out of 1774 reviews" "
Rating 4 - Poor. 95 out of 1774 reviews" "
Rating 2 - Terrible. 80 out of 1774 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yu Yen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Anil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing!! I would like to name a few like Ruby, Vawana and others!! The staff during morning breakfast were amazing.
Stayed 4 nights in Apr 2024

6/10 Okay

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom was big and beautiful but the drawer underneath was unstable and came off (Room 3303) Tissue box ran out of tissues. Only one bottle of water in the mini bar. Desperately needed another bottle if there are usually two guests in the room. Had a booking at the Blu Bar. Tapas was delicious but extremely small portions. Felt ripped off as it was $65 a head. View was fabulous as usual. Elevator on the way down at 11am check out time stopped at every level all the way down 33 levels ! Wish they had an express lift !
Stayed 1 night in May 2024

10/10 Excellent

Tahlia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a classy stay
Stayed 1 night in May 2024

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious
Stayed 1 night in May 2024

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's nothing i could ask for! The best accommodation! The altitude breakfast buffet, the food, service and the spectacular view of opera house and harbor view on the top floor is nothing to compare. Its juat breathtaking!
Stayed 6 nights in Apr 2024

10/10 Excellent

Raqueliza

Liked: Cleanliness, staff & service, property conditions & facilities
We really appreciated the upgrade to a deluxe room that has views of Sydney's iconic sights - Opera House and Harbour Bridge!!! What a lovely treat, thanks so very much Shangri-La!
Stayed 2 nights in May 2024

10/10 Excellent

Jay

Travelled with family
Clean and comfortable
Stayed 4 nights in May 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Gillian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location
Stayed 2 nights in Mar 2024

8/10 Good

Anton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in May 2024

10/10 Excellent

Greg

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We loved our stay here, had a wonderful view from our room and for breakfast on the top floor. Staff were helpful and nothing was too much trouble. Breakfast is fantastic!
Stayed 2 nights in May 2024

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really blown away when we arrived at this hotel after an 11 hour flight. Bellhops and check in staff all in pristine uniforms. It seemed like every guest was dressed in pressed business clothes. Ferraris and BMWs out front. Very fancy. We were in rumpled travel clothes. I don’t even think I had packed clothes for anything other than hiking or the beach. I felt so out of place, but every single employee made us feel like VIPs. From the front bellhop who told us silly stories and gave us great directions to the waterfront to see the Opera House up close to the front clerks who made sure our room was perfect. Room was fabulous and our view of the Opera House amazing. (Get the executive room with the view. Totally worth the extra money.) This hotel is within walking distance to the train station, the harbour and ferries, shopping and of course, the Sydney Opera House. We took the ferry to the zoo and back with no issues. The only complaint I would have is the breakfast. It’s pretty pricey. You get to pick an item on the menu, have access to the buffet and can order a drink like a latte or a cappuccino. The staff are great and the view of the city awesome. It just didn’t taste very good. Everything was really pretty and magazine cover worthy, but most of it was either dry or undercooked. The sun was shining directly in my boyfriend’s eyes the entire time as well. When we asked to lower the blinds a little we were told it would affect the view.
Stayed 1 night in Apr 2024

10/10 Excellent

Theo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great view, nice beds
Stayed 1 night in Apr 2024

10/10 Excellent

Lama, EndeavourHills

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 2 nights in Apr 2024

10/10 Excellent

Swapneel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Riyaz

Travelled with partner
Disliked: Amenities, property conditions & facilities
Probably one of less nicer Shangri-La hotel experiences we've had. Felt the room was a bit outdated. Was not able to enjoy the pool as it was out of service, so we were quite disappointed.
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024

10/10 Excellent

Anita

Stayed 1 night in Apr 2024

10/10 Excellent

Zeyu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect view in high levels.
Stayed 3 nights in Apr 2024

10/10 Excellent

Candace

Travelled with family
Liked: Property conditions & facilities
This was a stunning stay- absolutely beautiful. Staff was polite, professional and so welcoming. Now we’re looking for these hotels around the world😊
Stayed 1 night in Apr 2024

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unreal stay staff lovely, very easy to get around very central and what amazing views
Stayed 3 nights in Apr 2024

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Firldeal

Stayed 1 night in Apr 2024

10/10 Excellent

Tracey, Montclair

Travelled with partner
Liked: Amenities, property conditions & facilities
Lovely rooms and very clean! A nice buffet breakfast is optional. Walking distance to the ferries and The Rocks area.
Stayed 1 night in Apr 2024

10/10 Excellent

Corinne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great property. It's worth every cent.
Stayed 1 night in Apr 2024

4/10 Poor

Andrea

Travelled with family
Disliked: Staff & service, property conditions & facilities
Was very excited to stay at the Shangri-la Sydney. Had just left the Shangri-la Cairns which was fantastic to arrive in Sydney and be checked in by the staff, who weren’t welcoming or friendly. Our bags were mixed up with the other people in our party and we got the wrong suitcases delivered to the room. There was dust in the room and it stayed there for the full 5 nights of our stay. We did have an nespresso machine but only large mugs, had to use the paper cups from the free water machine and requested cups to be sent up and it was just an ordinary cup not an espresso cup (we got these in cairns. Also got free water in Cairns). Went up to the bar, we waited and waited and eventually had to go up and ask for service. There was only three other people in the bar and 5 staff. When we had ordered, the manger ( I’m assuming) pulled our waiter away from making our drinks to move a table. We also went to the downstairs bar at happy hour and just one member of staff on to serve the drinks, and a lot of orders. So a long wait was had. To be honest the only thing going for this hotel was the view. It’s dated, needs totally redone and staff need to be more welcoming. Maybe a trip to the the Shangri la Cairns to see how it’s done
Stayed 5 nights in Mar 2024

4/10 Poor

Jon, Fairfield West

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately this was a stay which was missed. Last one was awesome. Got upgraded but bed and room was average. Comfort of bed was awful. Toilet was not flushing main bathroom. Had courtesy of staff knocking on door 11.50pm to turn a provided Bose system off. It was and we checked 45 decibels we simply had background music. Breakfast we had cold meals.. credit to staff offered replacements but it was clear a pre prep meal and stone cold. Def no way the place it was some year’s ago!
Stayed 1 night in Apr 2024

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at lovely location
Stayed 3 nights in Apr 2024

10/10 Excellent

Damien, Caves Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Shangri-La - beautiful and well positioned, great facilities and staff were super helpful. Enjoyed a drink in the beautiful ‘Blu Bar’ overlooking the harbour. Totally recommend for anyone looking for a lovely location.
Stayed 1 night in Apr 2024

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
They need to upgrade their mattresses / toppers. Not very comfortable. Quite hard. Breakfast was good. Especially good service from Hitomi.
Stayed 2 nights in Apr 2024

8/10 Good

Debra, Vancouver

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only 2 nights before our cruise, but enjoyed our stay. However, we arrived very early morning and the desk said they would text us when our room was ready, in an effort to prioritize us. They did not text, and we only found out it was ready when we went to the desk later afternoon and asked. Our luggage was even already in there. Also, we booked the 'deluxe darling harbour view' room, but our view was the highway to the bridge, not the harbour. Very disappointing. So don't believe the photos they show for the view from that room. We were on the 6th floor.
Stayed 2 nights in Apr 2024

10/10 Excellent

terrrence

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fantastic Service
Stayed 1 night in Apr 2024

10/10 Excellent

aiden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing, the staff were very attentive and accommodating, it was our wedding anniversary and they were kind enough to give a complimentary bottle of bubbles and some chocolate which were amazing. Have to call out the horizon club lounge staff on the afternoon and night shift on the 13th April they were all so friendly. Thanks for an amazing weekend stay Shangri-la Sydney team, looking forward to return soon.
Stayed 1 night in Apr 2024

10/10 Excellent

Barbara, Grange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm a bit of a frequent flyer here. This time I tried a Premier room (north-east corner, much more window) Nice
Stayed 4 nights in Apr 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. We always return there.
Stayed 1 night in Apr 2024

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an excellent hotel, the staff were very accommodating and allowed us a very early check-in. The room was large with excellent views. There are very steep hills between Circular Quay and the hotel, strongly recommend arriving by taxi if you have large cases.
Stayed 1 night in Apr 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beds and linen plus large bathroom excellently appointed. Friendly concierge and desk staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

NIDA, HIGHLAND PARK

Travelled with partner
Liked: Amenities, property conditions & facilities
The staff at the front desk were wonderful. We were pleasantly surprised when Our room was upgraded. Service and staff was excellent.
Stayed 1 night in Apr 2024

6/10 Okay

leaon

Travelled with family
Liked: Cleanliness
For a 5 star hotel we had to ask for water daily, and also we got double charged for our stay and if I was the one that picked this up and still waiting for a refund a week after check out . The location was good but pretty average service for what you pay
Stayed 3 nights in Apr 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best hotel by far from all the travel I’ve done in my lifetime. The view is to die for on the 36 floor where I have my breakfast.
Stayed 3 nights in Apr 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Sean, aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for cruisers. Excellent service. Very friendly staff, specially Danielle ( front desk ) who was very helpful and gracious. She is a real gem to the Shangri-La group.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael, Snohomish

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2024