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Urbano Hotel By Roots

3.5 star property
Central hotel connected to a shopping centre in Osu Klottey with free parking

Photo gallery for Urbano Hotel By Roots

Front of property - evening/night
Aerial view
Exterior
Mini-fridge, electric kettle
Lounge
In the heart of Osu Klottey, Urbano Hotel By Roots offers a vibrant retreat with international cuisine at zaytoun artisan cafe and convenient amenities like free airport pick-up. Guests can unwind in the garden or lounge on the terrace while staying connected with in-room WiFi. Previous guests rave about the helpful staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Free airport shuttle
  • Spa
  • Gym
  • Room service
The current price is AU$142
includes taxes & fees
2 Mar - 3 Mar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
Mini-fridge
LCD TV
Day bed
Private bathroom
Minibar
Electric kettle
Free bottled water
  • Sleeps 2
  • 1 Queen Bed

View all photos for Duplex

Duplex

Duplex

Highlights

Air conditioning
Kitchenette
Mini-fridge
LCD TV
Day bed
Separate bedroom
Private bathroom
Minibar
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room

Single Room

Highlights

Air conditioning
Mini-fridge
LCD TV
Day bed
Private bathroom
Minibar
Electric kettle
Free bottled water
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Air conditioning
Kitchenette
Mini-fridge
LCD TV
Day bed
Private bathroom
Microwave
Minibar
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio

Studio

Studio

Highlights

Air conditioning
Kitchenette
Mini-fridge
LCD TV
Day bed
Private bathroom
Minibar
Electric kettle
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
H/N, F814/2 Oxford Street, Accra, Greater Accra

What's nearby

  • Oxford Street - 1 min walk
  • Accra International Conference Centre - 19 min walk
  • Independence Square - 2 min drive
  • Ghana State House - 2 min drive
  • U.S. Embassy - 4 min drive

Getting around

  • Accra (ACC-Kotoka Intl.) - 7 min drive

Restaurants

  • ‪Frankies - ‬5 min walk
  • ‪Heritage Indian Restaurant - ‬5 min walk
  • ‪KFC - ‬7 min walk
  • ‪Epo Food Joint - ‬12 min walk
  • ‪Breakfast To Breakfast - ‬7 min walk

About this property

Urbano Hotel By Roots

Hotel near Accra Mall
Consider a stay at Urbano Hotel By Roots and take advantage of free airport pick-up, a terrace and a coffee shop/cafe. The on-site international cuisine restaurant, zaytoun artisan cafe, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and dry cleaning/laundry services.
Additional perks include:
  • Free self-parking
  • Buffet breakfast (surcharge), 1 meeting room and a front desk safe
  • Free newspapers, tour/ticket information and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Urbano Hotel By Roots feature perks, such as air conditioning, in addition to amenities, such as free WiFi and safes.
More amenities include:
  • Cots/infant beds (surcharge) and day beds
  • Bathrooms with showers and free toiletries
  • LCD TVs with premium channels
  • Mini fridges, free tea bags/instant coffee and electric kettles

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free airport pick-up shuttle from 7:00 AM to 11:00 PM at scheduled times and on request
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: USD 20 for adults and USD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • zaytoun artisan cafe
  • zaytoun coffe shop

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Visual alarms in hallways

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Day bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 14 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are available for USD 30.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Administrative fee: USD 2 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 20 for adults and from USD 15 for children
  • Crib (infant bed) fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Property is also known as

Urbano Hotel Accra
Urbano Accra
Urbano Hotel By Roots Hotel
Urbano Hotel By Roots Accra
Urbano Hotel By Roots Hotel Accra

Frequently asked questions

Is Urbano Hotel By Roots pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Urbano Hotel By Roots?

As of 17 Feb 2025, prices found for a 1-night stay for 2 adults at Urbano Hotel By Roots on 2 Mar 2025 start from AU$138.55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Urbano Hotel By Roots?

Self-parking is free at this property.

What time is check-in at Urbano Hotel By Roots?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Urbano Hotel By Roots?

Checkout is at noon.

Does Urbano Hotel By Roots provide a shuttle to the airport?

Yes, there's a free shuttle from the airport to the hotel that runs from 7:00 AM to 11:00 PM on request.

Where is Urbano Hotel By Roots located?

Located in Osu Klottey, this hotel is within a 5-minute walk of Oxford Street and Golden Dragon Casino. Accra International Conference Centre and Osu Castle are also within 1 mile (2 km).

Urbano Hotel By Roots Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 109 out of 260 reviews
Rating 8 - Good. 99 out of 260 reviews
Rating 6 - Okay. 35 out of 260 reviews
Rating 4 - Poor. 7 out of 260 reviews
Rating 2 - Terrible. 10 out of 260 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Festus

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2025

8/10 Good

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property but they nickel and dimed me. The Expedia app has no price change from one guest to two guests. Yet if you show up with your wife, like I did, I was charged an extra $70. And after spending a week there and paying for my mini bar items, $8, a clerk ran and got me out of the airport shuttle to make sure I paid for the extra Fanta from the night before. As for the airport shuttle, I’ve never been asked to pay for one at any hotel. I was told it was free only one way. So since I took it from the airport, I had to pay $8 to get to the airport. Lastly I went 7 days without a hot shower in Rm 222 and endured a barking dog in Rm 223 for the duration of my trip. The area felt safe but I couldn’t enjoy it as much as I wanted to. The vendors and the beggar’s aggressively singled out the one American in my group, me. Overall a nice hotel, recently built, good security team, friendly staff, and located in the heart of everything.
Stayed 1 night in Jan 2025

10/10 Excellent

OKWUCHUKWU

Satisfactory
Stayed 3 nights in Jan 2025

6/10 Okay

Rose

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
We were given a room different from what we originally booked, and it was clearly too small for two grown women. Despite this, we managed to make it work. The location is fantastic, and the staff were friendly, although there were moments when service could be improved. Overall, a decent stay, but the room size and booking accuracy could use some attention.
Stayed 6 nights in Dec 2024

10/10 Excellent

aneshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located in busy are close to shops, restaurants, pubs. I enjoyed my stay here. The staff was very friendly and helpful especially when I left my phone in an Uber. The helped me to track the uber down to retrieve my phone. I am so grateful to everyone at Urbano. When I come back to Ghana I am definitely staying here again.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kristina, Yosemite NP

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Osu. Staff was friendly and helpful, will stay there again next time I’m in Accra.
Stayed 1 night in Dec 2024

10/10 Excellent

Gideon

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Hubert, Plainfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Oct 2024

8/10 Good

Jennifer

Travelled with group
Liked: Staff & service, property conditions & facilities
I liked the timely response of Management to queries raised.
Stayed 4 nights in Oct 2024

6/10 Okay

Tasia

Decent hotel with good breakfast if you want it included. Guard the door so it felt safe.
Stayed 2 nights in Oct 2024

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Kartik

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is always been nice staying at urbano
Stayed 1 night in Aug 2024

10/10 Excellent

Stephanie Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed every minute of my 14 day staying... thanks Guy for the hospitality
Stayed 14 nights in Jul 2024

8/10 Good

Karen

Stayed 3 nights in Jun 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Decent clean hotel with small rooms, well located with a small store and ATM opposite in the petrol station. Walkable to the bars and restaurants in the area.
Stayed 2 nights in Jun 2024

8/10 Good

LOVELL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting part of the city. The first night was a lot of interrupted with the staff entering with the key. Constant nagging. I complain to concierge and he apologize
Stayed 1 night in May 2024

6/10 Okay

Lynn

Liked: Cleanliness, staff & service
There was a roach crawling on my bag
Stayed 1 night in May 2024

10/10 Excellent

LOVELL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in May 2024

10/10 Excellent

Cicely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The smile of the check-in agent and the bellman
Stayed 1 night in May 2024

10/10 Excellent

Nzingha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! This property was literally centrally located, like right in the middle of fine dining and street food, shopping on the street or in shops, transportation and you even have a “7/11” directly across the street! The staff was very helpful and my room was tiny, but clean. The small was big enough for a single person. I would stay there again.

2/10 Terrible

Laurie

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Found customer service very poor. I experienced (3) issues; asked to speak to a manager and received a weak "sorry" nothing done to erradicate their issues. The apology felt forced and ingenuine. 1. Debit Card left with staff accidentally and no one contacted me; it was upon my discovery that I found it was missing and had to reach out to hote. 2. Security allowed a local into the building. He joined me in the elevator; got off my floor and pushed for my contact information. I felt very unsafe. 3. Items removed from room at time of cleaning and never contacted me. I called hotel; went to retrieve items and staff could not retrieve. No one knew where it was. I waited until the next day; had to contact hotel AGAIN. I was then inconvenienced to return to said hotel after moving to a new place. I asked them to deliver after all my concerns and they refused. I reported all of this to the manager. Her facial expression never changed when explaining it all and she simply said "sorry". It was very unapologetic. I then asked to be contacted and the same manager simply sent me a text saying again "sorry". No accountability; no consequence, no refund, no offer for additional stay, wouldn't even deliver items that they were clearly trying to keep. Horrible experience. I moved to another hotel nearby - much better customer service and attention to detail.
Stayed 3 nights in Mar 2024

8/10 Good

Kesaundra

Liked: Cleanliness, staff & service
Great location. Friendly staff.
Stayed 2 nights in Jan 2024

8/10 Good

Menelik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super convenient even though the ladies of the evening were all over Oxford St. Stuff was super pleasant and acomodating, facility was super clean, loved my room... areas of imporovement for me was to vend espresso coffee as it is hard to find strong coffee in Accra. Last but not least, I rated the hotel one less start due to an evening where the power in my room kept going out where the stuff finally allowed me to spend the night in a different room which disturbed my sleep. I will strongly suggest for others to stay at Urbano and plan to stay there again should I visit Accra again.
Stayed 1 night in Feb 2024

10/10 Excellent

Festus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome
Stayed 1 night in Feb 2024

2/10 Terrible

Matthew

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK OR STAY HERE! I was mis-sold a Duplex room which was meant to have 1 x Queen bed and 1 x Double Sofa bed, upon arrival the "welcome" was abrupt, rude and she could not have been less enthusiastic. The room has been changed compared to their photos online and as you can see from my photos the sofa bed is no longer there, it is literally just a sofa, which you can't sleep on. I was told to simply move the sofa cushions and sleep on the floor!! They didn't even hide the fact that the "sofa bed" wasn't a bed, because upon entering the room it didn't even have any bedding. Whilst I was offered a twin room, this room is not the same as a duplex and I would not have been granted any refund for the difference...so that'd be a no thanks. I literally checked out because there was other issues including: - Bathroom window was broken and could not be closed meaning the temperature was 35 degrees - Bedroom windows were not soundproofed and being on Oxford Street you can hear EVERYTHING so good luck if you'd like to sleep - The hotel is directly underneath the flight path of the nearby airport which was very loud due to the issue with no soundproofing The most shocking thing is that nobody, not one review so far seems to mention that this place is in the middle of a red-light district. When you leave the hotel door you'll approached by MANY prostitutes, hawkers and beggars who will follow you and demand money without taking no for an answer.