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Sofitel Agadir Royal Bay Resort

5.0 star property
Luxury hotel on the beach, with outdoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sofitel Agadir Royal Bay Resort

Suite, 1 King Bed, Terrace, Ocean View (Privilege)
Exterior
Outdoor pool, free pool cabanas, pool umbrellas
Suite, 1 King Bed, Terrace, Ocean View (Privilege)
3 bars/lounges, lobby lounge

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast available
  • Spa
  • Room service
  • Gym
The price is AU$361
includes taxes & fees
12 Jan - 13 Jan 2025

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Room, 1 King Bed, Ocean View (and Pool View)

Deluxe Room, 1 King Bed, Ocean View (and Pool View)

Deluxe Room, 1 King Bed, Ocean View (and Pool View)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2024
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2024
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Terrace, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Terrace, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Villa, 2 Bedrooms, Ocean View

Executive Villa, 2 Bedrooms, Ocean View

Executive Villa, 2 Bedrooms, Ocean View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2024
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View (and Pool View)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Balcony, Ocean View (and Pool View)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2024
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2024
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Single Beds, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Twin Room, 2 Single Beds, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2024
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 King Bed, Terrace, Ocean View (Privilege)

Suite, 1 King Bed, Terrace, Ocean View (Privilege)

Suite, 1 King Bed, Terrace, Ocean View (Privilege)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2024
  • Sleeps 4
  • 1 King Bed
2 outdoor pools, pool loungers

Sofitel Agadir Thalassa Sea & Spa

Pool
Spa
Pet-friendly
Parking included
8.4 out of 10, Very good, (445)
The price is AU$357
includes taxes & fees
7 Jan - 8 Jan 2025
Sofitel Agadir Thalassa Sea & Spa
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About the area

Map
Bp 226 Cite Founty P4, Baie Des Palmiers, Agadir, 80 007

What's nearby

  • Agadir Beach - 5 min walk
  • Royal Palace - 5 min drive
  • Souk El Had - 6 min drive
  • Agadir Marina - 9 min drive
  • Golf Club Med les Dunes - 11 min drive

Getting around

  • Agadir (AGA-Al Massira) - 34 min drive

Restaurants

  • ‪Arômes De Paris - ‬17 min walk
  • ‪Roastery Lounge Cafe - ‬18 min walk
  • ‪McDonald's - ‬4 min drive
  • ‪Pirate Pub - ‬14 min walk
  • ‪Les Dunes D'or Oasis Restaurant - ‬3 min drive

About this property

Sofitel Agadir Royal Bay Resort

Luxury family-friendly hotel refurbished in 2024 and located near Royal Palace
Located close to Casino Le Mirage and Golf Club Med les Dunes, Sofitel Agadir Royal Bay Resort provides an adjacent golf course, a nightclub and an airport shuttle. Tee up with amenities such as golf lessons at this hotel. Indulge in a body treatment, a massage and a facial at SPA Sofitel, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Asian cuisine. Free in-room WiFi is available to all guests, along with a terrace and designer shops on-site.
Other perks at this hotel include:
  • An outdoor pool with free cabanas, sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), airport pick-up service (surcharge) and express check-out
  • Supervised childcare (surcharge), coworking spaces and luggage storage
Room features
All 273 rooms offer comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
More amenities include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and Egyptian cotton sheets
  • Bathrooms with showers and free toiletries
  • 139-cm flat-screen TVs with premium channels
  • Wardrobes/cupboards, heating and ceiling fans

Languages

Arabic, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle (surcharge)
  • Free self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 20 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • LA VOILE BLANCHE
  • Le Riad
  • Soul restaurant
  • THE SQUID
  • ZAYTOUNE

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Designer stores
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Pro golf lessons
  • Shopping
  • Steam room
  • TV in common areas
  • Water sports equipment

Family friendly

  • Baby toys
  • Children's toys
  • Free children's club
  • Free cot
  • In-room babysitting
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Business services

  • 6 meeting rooms
  • Business centre
  • Conference centre
  • Coworking space

Outdoors

  • Beach towels
  • Free pool cabanas
  • Garden
  • On the bay
  • On the beach
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Grab bar in shower
  • Lift
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 139-cm flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 150 per accommodation, per stay
  • A tax is imposed by the city: EUR 2.63 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 20 per person
  • Airport shuttle fee: EUR 40 per vehicle (maximum occupancy 7)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property
Children under 9 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Sofitel Agadir RoyalBay
Sofitel Agadir Royal Bay Resort
Sofitel Royal Bay Resort
Sofitel Agadir Royal Bay
Sofitel Royal Bay
Sofitel Agadir Royal Bay Hotel Agadir
Agadir Sofitel
Sofitel Agadir Royal Agadir
Sofitel Agadir Royal Bay Resort Hotel
Sofitel Agadir Royal Bay Resort Agadir
Sofitel Agadir Royal Bay Resort Hotel Agadir

Frequently asked questions

Does Sofitel Agadir Royal Bay Resort have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Sofitel Agadir Royal Bay Resort?

As of 30 Dec 2024, prices found for a 1-night stay for 2 adults at Sofitel Agadir Royal Bay Resort on 12 Jan 2025 start from AU$352.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sofitel Agadir Royal Bay Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Sofitel Agadir Royal Bay Resort?

Self-parking and valet parking are free at this property.

What time is check-in at Sofitel Agadir Royal Bay Resort?

Check-in start time: 3 PM; check-in end time: 6 PM. Late check-in is available during limited hours.

What time is check-out at Sofitel Agadir Royal Bay Resort?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Sofitel Agadir Royal Bay Resort provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel. A fee of EUR 40 per vehicle applies.

Where is Sofitel Agadir Royal Bay Resort located?

Located in Agadir Bay, this beachfront hotel is next to a golf course and within 1 mi (2 km) of Casino Le Mirage and Royal Palace. Stade Al Inbiaate and Golf Club Med les Dunes are also within 6 mi (10 km).

Reviews

8.0

Very good

Rating 10 - Excellent. 219 out of 551 reviews" "
Rating 8 - Good. 188 out of 551 reviews" "
Rating 6 - Okay. 79 out of 551 reviews" "
Rating 4 - Poor. 43 out of 551 reviews" "
Rating 2 - Terrible. 22 out of 551 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jihad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

JAGSIMRAN

Travelled with partner
Disliked: Staff & service, property conditions & facilities
It was very unorganized, prices varied, not many options on accommodations of food options to dietary requirements. Serve in some locations and other options were just room service. Want to sell package for some items and timing not convenient or open late. Tour prices or taxi prices 20 folds then average. Prices for same items from hotel were 8x more expensive from market or other restaurants, no fresh pure fruit juice options but sweetened and water downed, no water dispenser. Serve coffee in some hotel restaurants like coffee. No milk in room for tea coffee, no tea coffee packets in room. App screening options on tv but was not available. Couldn’t arrange for boxing match to screen on any terrace tvs or worked in room. Too much arguments between staff/ and overall differences
Stayed 5 nights in Dec 2024

10/10 Excellent

Bravinthy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd requested connecting rooms at the hotel a week before but on arrival, this wasn't arranged. However, the receptionist and her manger worked as quickly as they could when they realised my children were very young and that it was necessary. We were really happy with how graciously and quickly it was handled.
Stayed 4 nights in Oct 2024

10/10 Excellent

Max

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went in October as a family of three with a 2 year old staff we’re all so kind and friendly the whole week. Welcomed with Moroccan tea which was delicious. The weather was perfect not too hot but still warm enough to lie out. The sunbeds are so comfortable like big double beds and spaced out so it feels like a more chic resort. Towards the end of our week was half term and it became a little more challenging to get a bed as the hotel was busier but we still found somewhere to sit. Cool is cold but we didn’t mind that especially when it’s so warm. Fresh towels everyday. Mostly French people staying in the hotel it was a very calm and relaxing vibe. Drinks were the same price as a city in the UK as was food. Breakfast and dinner were included for us and both delicious lots of variety, very fresh and no upset tummies. We asked to be moved to a run with a balcony or patio as we booked without by mistake and with a toddler needed somewhere to sit in the evening, the staff got us moved which was really kind. Lovely little biscuits and coffee in your room and water everyday. We didn’t use room service I’m not sure this is even available. Beach was lovely a lot of local schools using it for sports which we liked it was nice watching local children enjoy some football. Local shops have some basic bits but I’d bring everything you need. Robes, slippers, soap all in the room. If you want a “fly and flop” and not too bothered about seeing actual Morocco this is a great option.
Stayed 7 nights in Oct 2024

8/10 Good

Kiranjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Umar

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, the bed was comfortable and the rooms keep noise out. Nice bathroom. ( rooms did vary, some rooms had been modernise, whereas others did not). Staff were very accommodating, our initial room had an ocean view but was next to the next hotel which is having construction done on it. We explained that we had a baby and it was impacting his sleep, they transferred us to a new room as soon as one became available. The new room was more morden. Staff were really friendly and went the extra mile to greet my baby and speak with him. Both breakfast and dinner were really nice. ( good quality, fresh food with plenty of options). At dinner drinks are not included ( soft drinks as well as water ) which was disappointing. Overall really enjoyed our stay, would come back again.
Stayed 7 nights in Sep 2024

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Ekram

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we got there the staff were incredibly welcoming and professional! They gave us a personal check-in the beautiful riad setting lounge. Mehdi and Soumaya were superb they offered us drinks whilst checking-in. I would also like to point out that the staff were very professional warm and delightful. The concierge staff were excellent and always ready for a helping hand. Ayoub was such really helpful, funny and good with the kids. The pool staff were also excellent and always warm and smiling around the pool. The food was great and always fresh. The room service was immaculate. Abderrahman was really helpful and always had a lovely smile when coming to the room. Last but not least all the housekeeping was always on point and cleaning the room daily with all the accessories replaced. All in all this hotel was a delightful stay, definitely a 5 star service. Lastly Rachid the the GM was also a very friendly and professional Manager, always willing to listen and help. Would definitely recommend this hotel and look forward to going back in the future.
Stayed 7 nights in Aug 2024

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Steve

Stayed 7 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a Magical Place
Great location on the beach. Very spacious everywhere on the property with large clean pool and easy access to the beach. The rooms are spacious and comfortable. The food is delicious. All the staff are the true highlight of this place. Will definitely stay here again!
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a Magical Place
Great location on the beach. Very spacious everywhere on the property with large clean pool and easy access to the beach. The rooms are spacious and comfortable. The food is authentic diverse and delicious. The staff from concierge to check in to restaurants are the true highlight of this place. Will definitely stay here again!
Stayed 4 nights in Aug 2024

10/10 Excellent

Abdelrazzak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing lobby and architecture. Excellent staff but very bad concierge services
Stayed 3 nights in Aug 2024

4/10 Poor

Rob

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel unfinished. Work being carried out whilst there. Facilities advertised not available or even complete. Some staff were excellent however the managers were not. Appalling in fact. I feel Like I have spent a considerable amount of money on a service that was lacking in almost every department. Rooms were clean, but not stocked with the necessities.
Stayed 7 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

2/10 Terrible

Ismail

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience
Stayed 1 night in Jun 2024

4/10 Poor

Leonid, London

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The reception staff during the night is absolutely useless.
Stayed 2 nights in Jun 2024

8/10 Good

Peter, Canterbury

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great and overall appearance but let down by some issues. A faulty lift, ants in room faded and stained carpets in corridor,irratic maid service in room only sometimes getting water & chocolate?
Stayed 5 nights in Feb 2020

6/10 Okay

Susan

Disliked: Property conditions & facilities
You are paying for the name Sofitel
Staff are lovely, but the place needs a serious renovation. The food is cafeteria food at 4 star hotel prices. Worst pizza I have had in my life. Mattress must be decades old as it was very uncomfortable. Not worth the price.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff, clean and perfect for family. I enjoyed staying there and I’ll in the future :)
Stayed 1 night in Oct 2019

10/10 Excellent

A T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sofitel Royal Bay Resort - A five star experience
We stayed at the Sofitel Agadir Royal Bay Resort from 24th Sep to 28 Sep and had a fantastic time. This was made possible by lovely hotel staff, in particular, Sara, the Customer Relations Manager who upgraded us to a magnificent room which was thoroughly cleaned and properly set up, baring in mind that I had an 18month old and I am very strict with hotel cleanliness. The staff on reception, at every restaurant were very friendly and welcoming, never hesitated to help and go out of their way to make our stay as comfortable, enjoyable and as safe as possible. We thank them dearly for making this happen. For our fellow travellers who are reading this review rest assured that the staff are friendly, hotel is of a very high standard, free WiFi everywhere, restaurants are fabulous, very child friendly, the pool area is of decent size, kids pool always had warm water, security is paramount, checks at gates and entry, hotel has a VIP night club for party goers, shisha spot for casuals and varied entertainment everyday of the week, Moroccan night of Fridays not to be missed. Overall we had a five star service and we thank the hotel staff for this. Finally, couldn’t finish without mentioning chef Zouhaer Hicham who does one of the best tagine dishes I have ever eaten, you have to taste it to believe it, so if you are still in doubt, rest assured that Sofitel Royal Bay Resort will give you a five star service. Many thanks for all who made it happen
Stayed 4 nights in Sep 2019

4/10 Poor

Inmate, London

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
2..3 star service marketed as 5 star. Made to feel like a prisoner by security every time we entered. We had water and food confiscated by security (apparently it’s prohibited for our safety as they claim they would be responsible if we fell sick from eating outside food on their premises - nothing to do with the hotel’s own food availability at massively inflated prices). Security demanded to know our room number so they could search our room for more food. This caused about €40 of food to spoil. All this policy guaranteed is that we would not eat in the hotel’s restaurants. Every time we came back into the hotel the security would demand our room number despite having seen us leave the hotel earlier. Showing a room key card wasn’t enough. Housekeeping comes to the room not less than 4 times throughout the day to do the job that would normally be done in one visit in any other hotel. One visit to collect towels, one to make the bed, one to place new towels and one to driver complementary water and a chocolate. Some of these were routinely missed (the water and towel delivery) and needed to be chased multiple times per day. Housekeeping staff generally had a hard time communicating in English. The room cleanliness was poor. Vents were choked with dust, the bathroom fogged window to the bedroom covered in water streaks. Dirt in corners of the room and windows, on top of door sliders. There was minimum attention to detail when it comes to cleaning.
Stayed 6 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 11 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
A nice stay but not really 5*. Rooms a little basic.
Stayed 11 nights in Aug 2019