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"We had a wonderful time and the facility was beautiful. This is a minor issue for most but for me it is Major. The fragrance used in the facility is way too strong, especially near the elevators. I know many people like heavy fragrance and sense but for some of us with allergies it can be torture on our sinuses. Hilton seems to use the fragrance at many of their locations. This weekend we stayed at the Hilton Woodland Hills and San Francisco Financial District."

"Everything was great second time staying in this hotel and will forsure return as always staff was on point with everything room was clean! "

"Good service "

"The hotel's location was very convenient. The hotel itself looked outdated. The bed in the room turned out to be small and not particularly comfortable. The television did not work. The carpeting in the room was old and dirty. The hotel staff was not very welcoming and showed absolutely no concern for the level of customer service."

"Very clean room staff friendly "

"The staff was super friendly and accommodating. The Palace is a charming and classic place, and they've really balanced old-school charm with modern amenities. The pool and gym were a highlight. "

"We had a wonderful stay at Luma Hotel San Francisco. Ricky checked us in and immediately made us feel welcome and taken care of. He went above and beyond to ensure everything was smooth and enjoyable throughout our stay. The entire staff was attentive, friendly, and clearly committed to great service. It’s rare to feel that level of genuine hospitality, and it made a real difference in our experience. Because of Ricky and the excellent team at Luma, this hotel will absolutely be our top choice whenever we stay in San Francisco."

"Not good"

"The size of the room is pretty big for San Francisco. The hotel was pretty clean. Good Chromecast system in the room. However, for a 4-star hotel, I was expecting at least a comfortable sleep. The sheets were hard, and the AC vent was loud. I woke up multiple times throughout the night. The food market in the lobby was one of the worst stocked hotel food markets I've been to. It was slim pickings and with limited options to begin with. I've had to head out to a Safeway nearby when I just wanted to stay in and rest for the night."