2/10 Terrible
Alevtina
Travelled with family
7 Oct 2024
Disliked: Staff & service
During our stay at this hotel, we experienced several instances of what seemed to be discriminatory behavior from the staff. We are a married couple with a granddaughter, of Turkic ethnicity and Asian appearance. We were allocated a room with three single beds, despite having booked and paid for a room with a double and twin beds, and were informed that no rooms matching our request were available. The young man at the reception was somewhat curt and inattentive, frequently interrupting our conversation to address other guests. We ended up carrying our own luggage from the car to our room, as our request for assistance was overlooked. Later, we observed that other guests of Caucasian descent were not only assisted with their luggage but were also escorted to their rooms.
We also found out from the beach security guard that all guests should receive hotel wristbands, which we had not been given.
On the third day, we visited the snack bar for ice cream. I noticed that some guests were being served chocolate ice cream, while others received jelly ice cream. When I requested chocolate ice cream, the bartender, Hussein, informed me that it was unavailable. However, the young woman working alongside him did serve us chocolate ice cream.
The food selection is extensive, although some salads and meats did not seem very fresh. The air conditioning in the room worked well. The elevators were frequently busy, resulting in long waits. So given these experiences, we would not stay here
Alevtina
Stayed 4 nights in Jul 2024
