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"Our stay here was virtually perfect. The hotel has all the right amenities and then some. There is something incredibly comfortable in the room which makes it one of the best stays we've ever had in Europe as a whole. Pros: - historic but very well renovated - great AC - perfect location - lake views are incredible - staff is great - daily chocolate treats were a unique surprise - incredible bathroom (private toilet, double sink, great water flow, waterfall shower, great quality shampoo/conditioner/soap) - international outlet adapter, USB c outlets by the bed - perfect blackout shades - perfectly quiet rooms, especially with the windows closed - awesome historical artifacts in the room Cons: - it was a shame that our reservation didn't include breakfast. Maybe it was related to Expedia itself though since it seems strange that such an expensive hotel wouldn't have that by default. "

"Great location. Stairs to train station right outside the front door. "

"Excellent location, friendly staff, and clean rooms. Breakfast included is a big plus, and the quality is not compromised! It’s way above most complimentary breakfast places."

"5 min away from the old town; clean and a relatively spacious room, great view from the roof top bar. The shower might be difficult to get in or get out of. Small elevators, but I think that is typical in Swiss hotels. Overall, we enjoyed our stay at this hotel. "

"This is a remarkable property. Beautiful interiors. Wonderful staff. The location is perfect. The food in the cafe restaurant was fantastic. I’d love to visit again. "

"Great location and fantastic staff! Hotel and rooms are very nice and updated. Only complaint is the quality of the bed (too soft) and pillows (too hard/lumpy)"

"Great property, but the staff is what made me submit a review. Antonia at the front desk made our two days in Zürich better than we could’ve imagined. She suggested restaurants and things to do and treated us with respect and care. I could tell she genuinely wanted us to enjoy our time, and that is incredibly valuable these days."

"This was a rather affordable place to stay, which is ideally located to the city center and had all the amenities necessary for a family, including parking secured behind a gate for a reasonable price. I would stay here again with my family. "

"The hotel’s location is incredibly convenient—right next to the train station and a Coop grocery store, which made getting around and picking up essentials very easy. The staff, including housekeeping, were friendly and welcoming throughout our stay. We also enjoyed the breakfast buffet; it offered a good variety and was a great start to the day. Overall, a comfortable and well-located stay in Lucerne. "