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"There was no water for two days, no way to flush toilets, wash hands, take a shower. Expedia was informed but did not react for 72 hours. No one offered even drinking water. The hotel advised Expedia guests needed to be moved but Expedia did not respond for 72 hours. The hotel provided a full refund but Expedia would not provide it to the customer despite receiving it from the company. "

"A great room, lots of space, clean and high standards. Excellent for traveling with skis and for drying clothes after a long day in the mountains. The staff is great, helpful and very friendly. Also great food in the restaurant. A varied menu, high quality and good value on the daily menu. "

"Excellent location in the heart of Saas Fee. Kind staff. We had a lovely balcony and a large room. Excellent breakfast. "

"This is one of the best hotels I have ever stayed in. The actual hotel is beautiful with excellent facilities, but the staff are unbelievable and made our stay. I hardly ever do reviews but I have to recommend this hotel. Saas Fee is a beautiful ski village and loved everything about it. "

"Great property with friendly staff. Rooms are comfortable and updated with nice bathrooms and bed are comfortable. "

"Very good everything, only thing I don’t like is shower don’t have a door but apart from this everything else is excelente "

"Friendly staff and excellent facilities"

"Delicious breakfast was included in our stay with good service. Rooms were clean and bathroom and shower were excellent. Checked in before we got to the hotel and had no problems. Parking was a little tricky to find but a local helped us find free street parking just down a few hundred feet down from the hotel. "

"I don’t usually leave reviews but this hotel was so incredible that I want to! The restaurant, for dinner, was some of the best food I’ve eaten in my life. The owners are so engaged and wonderful. The staff were so kind and helpful. The room was spotless, comfortable, and with the most amazing shower! Plus, I’m so glad we stayed in Grachen over Zermatt. The town was a beautiful quiet village compared to Zermatt which felt really hectic and crowded. I really hope to end up back here in the...

"Staff were extraordinary "

"Great view of the mountains. Easily accessible, and can walk to the "downtown" for restaurants."

"Highly recommended definitely would stay again"

"Staff went above and beyond to ensure we enjoyed our stay."