"We arrived after 1400, reception staff Mon existent. A cleaner helped us inside via the restaurant, still no reception staff! 10 mins later a member of staff arrived. Room not ready, no chance to eat in restaurant as full that evening. Other hotel restaurant in vicinity also full. Advised to go into Clusaz and try our look there! Balcony had 'view' of blank 2 storey wall, not hills or lake as detailed. Hotel is undergoing extension building works to finish in June 19."