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Novotel Almaty City Center

4.0 star property
Escape to a serene oasis with an indoor pool, rejuvenating spa treatments, and delicious local cuisine that will leave you feeling refreshed.

Photo gallery for Novotel Almaty City Center

Indoor pool
Lobby lounge
1 bedroom, minibar, in-room safe, desk
Indoor pool
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Bar
  • Pool
  • Spa
  • Gym
The current price is AU$254
includes taxes & fees
8 Mar - 9 Mar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Blackout curtains
Separate bedroom
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Blackout curtains
Sofa bed - double
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Blackout curtains
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Blackout curtains
Sofa bed - double
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

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Mercure Almaty City Center

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 75 reviews
The price is AU$324
includes taxes & fees
1 Mar - 2 Mar
Mercure Almaty City Center
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About the area

Map
Dostyk Avenue 104 A, Almaty, A25D5Y3

What's nearby

  • Dostyk Plaza - 11 min walk
  • Panfilov Park - 2 min drive
  • Zenkov Cathedral - 3 min drive
  • Almaty Opera House - 3 min drive
  • Almaty Central Stadium - 4 min drive

Getting around

  • Almaly - 7 min drive
  • Almaty Station - 16 min drive
  • Almaty (ALA-Almaty Intl.) - 28 min drive

Restaurants

  • ‪Lobby Bar - ‬5 min walk
  • ‪Guinness Pub - ‬6 min walk
  • ‪Чайxана Navat - ‬7 min walk
  • ‪Fuller's Pub - ‬4 min walk
  • ‪The Noodles - ‬4 min walk

About this property

Novotel Almaty City Center

Upscale eco-certified hotel near Almaty Opera House
Located close to Kok Tobe Cable Car and Colibri, Novotel Almaty City Center provides a terrace, a playground and a library. Indulge in a body treatment, a body wrap and a massage at in balance, the on-site spa. The on-site local and international cuisine restaurant, Le Resto, features al fresco dining and children's meals. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and smoke-free property
  • A 24-hour front desk, multilingual staff and 6 meeting rooms
Room features
All 190 rooms boast comforts, such as 24-hour room service and pillow menus, in addition to thoughtful touches, such as air conditioning and bathrobes.
Other amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and baths or showers
  • TVs with satellite channels
  • Free infant beds, electric kettles and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: KZT 7,000 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Le Resto
  • Lobby Bar

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • TV in common areas

Family friendly

  • Free cot
  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2,153 square feet of conference space
  • 24-hour business centre
  • 6 meeting rooms
  • Computer station

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of KZT 10000, per pet, per night, plus a deposit of KZT 20000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 5000 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately KZT 7000 per person
  • Airport shuttle fee: KZT 8000 per person (one-way)
  • Pet deposit: KZT 20000 per stay
  • Pet fee: KZT 10000 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: KZT 5000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Novotel Almaty City Center Opening December 2018 Hotel
Novotel Opening December 2018 Hotel
Novotel Almaty City Center Opening December 2018
Novotel Almaty City Center Hotel
Hotel Novotel Almaty City Center Almaty
Almaty Novotel Almaty City Center Hotel
Hotel Novotel Almaty City Center
Novotel Almaty City Center Almaty
Novotel Almaty City Center (Opening December 2018)
Novotel Hotel
Novotel
Novotel Almaty City Center
Novotel Almaty City Center Hotel
Novotel Almaty City Center Almaty
Novotel Almaty City Center Hotel Almaty

Frequently asked questions

Does Novotel Almaty City Center have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Novotel Almaty City Center?

As of 19 Feb 2025, prices found for a 1-night stay for 2 adults at Novotel Almaty City Center on 8 Mar 2025 start from AU$254.28, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Almaty City Center pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total). There's a deposit of KZT 20000 per stay and a fee of KZT 10000 per pet, per night. Service animals are exempt from fees.

How much is parking at Novotel Almaty City Center?

Self-parking is free at this property.

What time is check-in at Novotel Almaty City Center?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Novotel Almaty City Center?

Checkout is at noon.

Does Novotel Almaty City Center provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 8000 per person applies.

Where is Novotel Almaty City Center located?

Located in Medeu District, this spa hotel is within a 10-minute walk of Kok Tobe Cable Car and Colibri. Dostyk Plaza and National Museum of Kazakhstan are also within 1 mi (2 km). Almaly is 24 minutes by foot.

Novotel Almaty City Center Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 68 out of 119 reviews
Rating 8 - Good. 38 out of 119 reviews
Rating 6 - Okay. 11 out of 119 reviews
Rating 4 - Poor. 1 out of 119 reviews
Rating 2 - Terrible. 1 out of 119 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elina

Wonderful stay
Stayed 6 nights in Sep 2024

10/10 Excellent

Elena

It was a very nice hotel to enjoy!
Stayed 2 nights in Aug 2024

10/10 Excellent

Lisa

Fantastic stay, welcoming staff, great location. Rooms were clean and comfortable.
Stayed 1 night in Jul 2024

10/10 Excellent

SIMON

Great location and great breakfast make sure your package includes it
Stayed 3 nights in Jun 2024

10/10 Excellent

Rafis

The Novotel has a great location !
Stayed 1 night in Oct 2023

10/10 Excellent

Dmitry

Friendly staff, good location, tasty food
Stayed 2 nights in Apr 2023

8/10 Good

Mohamed

The location is great and very convenient.
Stayed 4 nights in Aug 2023

10/10 Excellent

Cristina

Excellent hotel, I would come back in an instant.
Stayed 3 nights in Jun 2023

10/10 Excellent

Chingiz, Philadelphia

It was great hotel located perfectly close to every thing
Stayed 3 nights in Jun 2022

10/10 Excellent

Maria Gabriela

Great hotel, close to everything. Comfortable bed, nice shower pressure and the toilet had a personal hygiene shower, which I really appreciate.
Stayed 6 nights in Feb 2024

10/10 Excellent

Dinara

We’ll definitely come back
The stay was good, our room was upgraded and located on the 10th floor with a nice view. The room service (breakfast, laundry) was good.
Stayed 5 nights in May 2024

10/10 Excellent

Mahmood

Great place to stay. Very modern and well trained staff
Stayed 2 nights in Sep 2022

10/10 Excellent

Nurgul Baigazina

The biggest plus for me was professional staff who were clearly trained to provide excellent customer service.
Stayed 1 night in Jul 2022

8/10 Good

Killian

Good hotel to get ‘western’ standard service in Almaty. Breakfast has a decent choice. It’s quiet, especially on the side facing the moutains.
Stayed 9 nights in Sep 2022

6/10 Okay

Holly

Disliked: Staff & service
Stay somewhere else
Tried to check in early. They made us wait 3 hours, then let us check in early, but charged us a full nights stay! Why make us wait if you’re going to charge for the night before?! Hotel itself was nothing special. AC didn’t get very cold. I wouldn’t stay here again.
Stayed 3 nights in Jun 2024

8/10 Good

Javier

After a few years going backwards, it seems this hotel took a new air (management) and is going back on track. The location is ideal, yet, they have to do something with the car entrance. On weekends the small street leading to the hotel is used as a parking lot for the theater beside and the cable car facility. Thus, it's a battle to go in or out (taxis needed to get us down one block away).
Stayed 2 nights in Mar 2024

2/10 Terrible

Clifford

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff made the whole stay miserable!
Stayed 2 nights in Oct 2022

8/10 Good

Shoko

I left an adapter in a room and noticed after check-out. I asked a staff to keep it while I am out for sightseeing but he could not find it. If he allows me to come with him, I could have found it.
Stayed 1 night in May 2023

8/10 Good

Shoko

I left an adopter in my room after check-out. I asked a staff to get it as I didn’t have key but he said he could not find.. !
Stayed 1 night in May 2023

6/10 Okay

Javier

I've been staying at Novotel since they opened the facility about 5-6 years ago. Unfortunately, you can tell that COVID19 hit them hard: the facilities are still clean and good overall, but there is a clear decrease on the toiletries' quality and breakfast's available items. On top, this time there was a fire alarm at 7 am on a Sunday. Luckily, it was a false alarm, but the lack of protocols and even of a simple explanation by the staff was disappointing to say the least. Not sure this was my last time in Novotel.
Stayed 7 nights in May 2022

6/10 Okay

Verified traveller

I didn’t had electricity in my room.I need to leave hotel 3am during the night, couldn’t change my phone, I showered in the dark not to mention I couldn’t use hairdryer. This hotel is not cheap, and for the price they need to have some kind of backup with electricity, so bad. Also I ordered the wake up call, which I didn't received , in the reception they told me they called me when I left the room, and that was two minutes before my taxi arrived. In general, hotel is Ok, but nothing than that. There is the door in between two room, so you can clearly hear people in the room next to yours, speaking, walking. Breakfast is Ok.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2024

10/10 Excellent

Michael

Stayed 4 nights in Oct 2024

10/10 Excellent

Gustavo

Stayed 8 nights in Oct 2024

6/10 Okay

woonseop

Stayed 3 nights in Sep 2024