We were just passing through Amarillo on our way to California. Just wanted a bed and a shower for a night. Very convenient location just off the Interstate. Well, let's get into the details.
The night clerk on the front desk was clearly set up for a rough time while on duty. He was unfamiliar with the motel's software and struggled trying to check-in customers. He had to call his manager. After we got to our room, there were no batteries in the TV remote. We went to the front desk, but the clerk couldn't find the right batteries. He said the manager was coming in and would call us when she got there. No call, no batteries.
This is not a dig on the clerk. He was clearly focused on the customers (there were other customers at the front desk with problems, but they can write their own reviews) and wanted to help them, but lacked the training and experience to address the issues properly. This is a management issue.
In the room, thermostat on the heater was not working so we had to spend the night turning on the heater when it was too cold and off when it was too hot. There were also no labels on the heater (on-off, heat-cool, thermostat, fan, etc.). We found the heat and thermostat settings by trial and error, but it sure would have been easier with the knobs labelled. I've already mentioned the remote which meant we didn't watch any TV that night. There was also a light bulb missing in one of the lamps.
Still, the sheets were clean and the shower was hot.
