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Kay Hotel and Residences

3.0 star property
Angeles City hotel in Malabanias with rooftop terrace and coffee shop/cafe
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kay Hotel and Residences

Outdoor pool
Front of property
Hallway
Lobby sitting area
Family Suite, 2 Bedrooms

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Air conditioning
  • Laundry
  • Room service

Room options

Balcony Room | Balcony view

Wild Orchid Resort

Pool
Hot tub
Parking included
Free WiFi
8.0 out of 10, Very good, (362)
The price is AU$93
includes taxes & fees
2 Jan - 3 Jan 2025
Wild Orchid Resort
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About the area

Map
555 Don Juico Avenue, Clarkview, Malabanias, Angeles City, Pampanga, 2009

What's nearby

  • Walking Street - 2 min drive
  • Casino Filipino - 3 min drive
  • Deca Clark Wakeboard Pampanga - 4 min drive
  • SM City Clark - 5 min drive
  • Clark Freeport Zone - 8 min drive

Getting around

  • Angeles City (CRK-Clark Intl.) - 11 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Jollibee - ‬2 min drive
  • ‪Panorama Restaurant - ‬7 min walk
  • ‪Thai Baht - ‬9 min walk
  • ‪Bretto's - ‬3 min walk

About this property

Kay Hotel and Residences

Hotel located in Malabanias
At Kay Hotel and Residences, you can look forward to a poolside bar, a rooftop terrace and a coffee shop/cafe. Dry cleaning/laundry services and a bar are available to all guests.
Additional perks include:
  • An outdoor pool and a children's pool
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-in
  • A lift, a banquet hall and multilingual staff
  • Smoke-free property, a front desk safe and wedding services
Room features
All 100 individually furnished rooms include comforts such as air conditioning, as well as amenities such as free bottled water.
More conveniences in all rooms include:
  • LCD TVs with premium channels
  • Balconies, daily housekeeping and desks

Languages

English, Korean

Property amenities

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: PHP 300 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Kyan Cafe
  • Sky Lounge

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Refrigerator on request

Conveniences

  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • LCD TV with premium channels

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator on request

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual furnishings
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 8 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
Guests can access their accommodation through a private entrance

Access methods

Private entrance

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for PHP 750.0 per day.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: PHP 1000.00 per stay
  • A tax is imposed by the city: PHP 20.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately PHP 300 per person
  • Airport shuttle fee: PHP 500 per person (one-way)
  • Rollaway bed fee: PHP 750.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Kay Hotel Angeles City
Kay Angeles City
Kay Hotel and Residences Hotel
Kay Hotel and Residences Angeles City
Kay Hotel and Residences Hotel Angeles City

Frequently asked questions

Does Kay Hotel and Residences have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Kay Hotel and Residences pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Kay Hotel and Residences?

Check-in start time: 2 PM; check-in end time: 8 PM.

What time is check-out at Kay Hotel and Residences?

Checkout is at noon.

Does Kay Hotel and Residences provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PHP 500 per person applies.

Where is Kay Hotel and Residences located?

Located in Malabanias, this hotel is within 1 mile (2 km) of Air Force City Park, Salakot Arch and Bayanihan Park. Walking Street and Stotsenberg Park are also within 2 miles (3 km).

Reviews

6.2
Rating 10 - Excellent. 4 out of 47 reviews" "
Rating 8 - Good. 12 out of 47 reviews" "
Rating 6 - Okay. 18 out of 47 reviews" "
Rating 4 - Poor. 8 out of 47 reviews" "
Rating 2 - Terrible. 5 out of 47 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020

4/10 Poor

Agnes

Disliked: Cleanliness, property conditions & facilities, room comfort
Booked a room online. Room was not booked. Place look like accommodates prostitutes.
Stayed 1 night in Feb 2020

10/10 Excellent

Young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great service's and comfortable stayed
Stayed 1 night in Feb 2020

6/10 Okay

Leroy

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is in a good location, a bit far away from walking street but still ok. Telephone number on the net was wrong so I had to book via hotel.com. Price was 300 Pesos difference. Don't understaand why they don't accept credit cards at the bar. Pool is not maintained, so if you want a nice pool this is definitely not the place to go. Restaurant food is also ok, nothing special. All signs are written in Korean especially the ones in front of the elevators. Still don't know what was written there exactly
Stayed 4 nights in Jan 2020

6/10 Okay

Aaron

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unfortunately the bads outweigh the goods
Price was cheap, staff were friendly and helpful. The lobby was clean and looked very lavish. The pool was large and cold, the beds were large and there were 2 which is relatively hard to find in one room. The room was large compared to most hotels. The aircon, fridge and WIFI worked VERY well, which is also hard to find. Free bottled water was good. That's about where the good news ends though. The hot tub was not working and looked like it hadn't for a VERY long time which is disappointing as it was one of the main reasons we chose this hotel. The rooms, hallways and rooftop pool area were unkept, dirty, in disrepair and in desperate need of refurbishment. There were stains and dust everywhere. Think about the worst you have ever seen, then double it. The signs to the rooms were confusing and you basically walk around blindly until you find the number you need. Room service menu is only local and Korean food, and there was not much option. We suggest ordering in ENVY home delivery. Beds were hard and uncomfy. No comforters. No hot water at all in the bathroom, so cold showers all around. Tea and coffee in room but no cups or mugs. Location is average. It could be great but needs a LOT of money spent on it and lots more cleaning staff.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Expedia needs to check on ALL the rooms in your portfolio. The room we were offered was disgusting and nothing like the one that was displayed on YOUR WEBSITE. I have am skeptical of using Expedia again.
Stayed 1 night in Apr 2018

6/10 Okay

Joy, Manila, Phils

Liked: Staff & service, room comfort
Rooms are spacious enough, but not well maintained
Hotel provides basic amenities. Spacious enough room with large toilet. Rooms not well maintained though. Fixtures are falling off the wall; carpeted floors are stained and dusty - if you walk around barefoot your feet get dirty pretty quickly.

4/10 Poor

leo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no service
first far from everthing had totake a jeepy or a bike to go any where pool was dirty ask them to clean the pool they didn,t gone all day room was clean had to ask them to clean the room breakfast really bad no good at all i would stay away from this place , better places to stay

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
OK stay for 2 nights.
OK stay for 2 nights. But not impressed. The touted rooftop pool and resto was closed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kay hotel
the Kay hotel was very good plenty of room very clean the wife really liked it.

10/10 Excellent

Danny, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooftop pool and great staff
Great hotel. Rooftop pool, balcony, wifi and great staff.

10/10 Excellent

Danny, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooftop pool and in a great area
Great hotel with a beautiful rooftop pool. The staff was very nice all the time, and even went out of their way to help me print my boarding passes. The lobby is very big and has a 'grand hotel' feel to it. The rooftop pool is very nice, and you can even see small planes take off and land in the distance at the private airport, but it's far enough away that you never hear them. The bathroom was fancy, and I also liked having a private, comfy balcony. Highly recommended.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Value for money
Stayed for 2 nights at this hotel with family during the holy week. Construction ongoing but did not bothered us. Booked a Premium Deluxe King room - the room itself and bathroom is modern and very spacious. Beds were comfortable and nice. Hallway looks like in 4-5 star hotels. We enjoyed the pool/jacuzzi so much. Downside is that air conditioning inside the room wasn't working very well, limited towels (they charge you for extra), customer service needs improvement (particularly front desk, housekeeping, F&B). Overall we had a pleasant stay. We hope to be back with an improved management. Way to go.

6/10 Okay

Hannah, Makati

Liked: Room comfort
Feb 13-14 stay
Hotel unit is relatively big. Ideal for family of 6. Roofdeck is still a constructin in progress, but nice viw up there. Additional improvements needed.

6/10 Okay

Ramon Jr, Cainta, Rizal

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
What happened?
What happened? it has become delapidated

4/10 Poor

hung

Disliked: Staff & service
Disappointed
Really bad experience. Theres no wifi in d room, found at least 2 mosquitoes in the room. Many more in d lobby. Poor buffet breakfast with only very limited choices. Friendly staff anyway but cant help anyway.

4/10 Poor

Michael, Baguio

Disliked: Property conditions & facilities
Stay away until renovation is finished!
You should inform guests that there is a renovation going on. The place is so dusty. Very limited choices in the restaurant! Had to eat outside.

2/10 Terrible

Pik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Recommended
Worst hotel experience i've ever had in my life. Totally a fake pictures vs on the actual. Hotel staff worst,lazy,not accomodating.

8/10 Good

Kevin, Cebu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Little Golden Hideaway
I was pleasantly surprised that a hotel with such a low room rate could offer such a good level of service. It met all my expectations and a little more. The staff were very good and helpful. The food was nice. Nothing fancy or special, they stuck to the basics in cooking and it tasted really nice. It puts a lot of 4 to 5 star hotels to shame. I will stay there again on my next visit.

6/10 Okay

Gg, pampanga

Disliked: Room comfort
Clean towels takes forever to arrive
* they made my kids use the same towels they used after swimming * the lobby was super hot... we checked in summer and everyone was sweating when we were checking in and out :(

6/10 Okay

Gerad, Lingayen, Philippines

Liked: Staff & service, room comfort
Nice hotel and good location, but no towels, etc.
We checked into the hotel and immediately were hit with a PHP1000 refundable room charge. The Room was nice as described. good facilities except there was no curtain in the bath. We bathed and went to our meeting. The next AM we had to use the towels again. Later, When we arrived at 5PM there was no fresh towels or linen. I informed the Desk in person and was advised the fresh towels were coming. At 10 PM I called and they said th3ey were coming. At 11PM a person arrived with two towels and a fresh floor mat for the bath. Fortunately my wife brings her own towel. The parking was good but limited. The included breakfast was not as good as McDo. When we arrived the impression was good, but the longer we were there, it went down hill.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice place!
Nice place in a convenient location!

8/10 Good

Sheng, SF, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staffs
staffs are all accomodating/friendly. it was a fastastic stay. :)

10/10 Excellent

Mauricio, Anaheim

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very modern with great view!!
The Grandview is in a great location on Don Juico Ave close to everything. Hotel looks very modern with good prices. I think the Hotel is fairly new because there were a few hickups with the system but other than that it's a GREAT option. Breakfast is delicious at the top of the building. Great option!!!

2/10 Terrible

Turki, R

Disliked: Staff & service, property conditions & facilities
You must choose another hotel
Poor barkfast