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"Excellent breakfast, helpful staff and quiet comfortable room. "

"Very helpful at check in, rooms are large comfortable and clean, the spa was excellent, and hotel is very conveniently placed"

"Excellent location near by shopping street Easy parking tower near by Spacious room Highly recommended "

"Overall this a good hotel and close to Kumamoto station. This hotel is a bit dated and uses keys for hotel rooms. Amenities were basic. Room was spacious. Staff were friendly. "

"Closer to all the places. Quiet area and convenient to all activities. "

"My family had a great stay in a castle-view room. It was spectacular! The location cannot get better, with major malls and restaurants less than 700 meters away. The staff was very courteous. What a refreshing change from all these unattended/automated hotels. "

"所々に設備の古さが目立った。 サウナでも時計があったと思われる跡があるが未設置など。小さな事ですが"

"breakfast was delicious and staff were kind!"

"Excellent staff service and great onsen facilities"

"Everything was just perfect. Dinner was superb. Location and view was just unbelievable. I would recommend this hotel to everyone."

"Clean room. Good customer service. "

"Very nice accomomations here, you can park a small car (size: Toyota Yaris) at your accomodation. The inside looks very clean and modern but also has a japanese style living room and table, the shower and bath were really spacious, everything was great except for the bed. he bed was super squeeky like really made alot of noise when moving about. It also was quite firm but we didnt mind that, others might. It did have bed heating tho. "

"The location is the hotel is good. "

"The Good: The hot spring baths on the 5th floor (inside and outside) are really worth the challenge in getting to the hotel. There is good hiking around the town although the info available from the tourist office is quite limited for those speaking English. The Not So Good: The room I had, although quite spacious, was not very practical. A single thin futon bed was in the middle of a otherwise largely empty space. There is a very low traditional Japanese table with pillows to sit on, but no...