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"I was unable to go on my holiday due to a family emergency and hospitalisation, the accommodation were super kind, supportive and understanding. I am looking forward to rebooking as the kindness itself makes me want to stay there. "

"Friendly housekeepers always said Buenos dias and smiled and asked if I needed any help as I am disabled "

"First time stay at this hotel. It’s an older property and it shows. However the rooms are clean and spacious with everything you need for a weeks stay. Pool area also spacious. Staff very friendly. Location amazing for the Yumbo centre "

"It was very nice hotel, with shuttle transportation and located in a nice area with huge shopping one block apart. The breakfast is a buffet and if you don’t have time to enjoy it, it does not offer simple coffee and toast with butter and jam. This was the only thing that I suggest them to improve. The people at the front desk (depending, not all), were not very helpful. In many hotels they provide the information about everything. It was not the case with them when we checked in. "

"We have stayed here before and the staff, service and facilities were as good as ever. Great stay!"

"Room spotless as was the entire complex. Food lovely and plenty of it. Good selection. Pools lovely and plenty of beds. All staff great. Nothing a problem. Will definately be back "

"Beautiful hotel with exceptionally friendly and helpful staff — especially Eduardo, who greeted us with a smile from the moment we checked in late at night until our last evening. He consistently went above and beyond to ensure that any issues or personal requests were handled with genuine care and attention. There were a few small details that could be refined to make the experience feel truly five-star. For example, the bath salts weren’t replenished after the first night, and clearer communication about the rooftop pool being reserved for suite guests would have been appreciated. A few of the other reception staff could also take inspiration from Eduardo’s open, transparent, and welcoming approach, which made us feel completely at ease. Overall, it was a wonderful stay in an exceptionally beautiful hotel, and we left with many happy memories."

"Great hotel. Felt safe. Lovely area."

"Everything was above and beyond!"