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Eastwell Manor, Champneys Hotel & Spa

4.0 star property
Hotel in Ashford with 2 restaurants and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Eastwell Manor, Champneys Hotel & Spa

In-room safe, free WiFi, bed sheets
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Golf
Superior Room (Manor)
Property grounds

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot tub
    Hot tub
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Room service
    Room service
  • Bar
    Bar
The price is AU$376
includes taxes & fees
4 Dec - 5 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Room (Manor)

Classic Room (Manor)

Classic Room (Manor)

Highlights

Heating
TV
Private bathroom
Hairdryer
Bathrobes
Electric kettle
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Highlights

Heating
TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Cable/satellite channels
In-room safe
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Luxe)

In-room safe, free WiFi, bed sheets

Room, 1 Double Bed (Luxe)

Highlights

Heating
TV
Private bathroom
Hairdryer
Bathrobes
Electric kettle
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Heating
TV
Private bathroom
Hairdryer
Bathrobes
Electric kettle
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

In-room safe, free WiFi, bed sheets

Standard Room, 1 Double Bed

Highlights

Heating
TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Cable/satellite channels
In-room safe
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior
Ashford International Hotel & Spa
Pool
Hot tub
Spa
Pet-friendly
8.0 out of 10, Very good, (1001)
The price is AU$183
includes taxes & fees
19 Dec - 20 Dec
Ashford International Hotel & Spa
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About the area

Map
Eastwell Park, Boughton Lees, Ashford, England, TN25 4HR

What's nearby

  • Willesborough Windmill - 7 min drive - 8.8 km
  • Ashford Designer Outlet - 8 min drive - 6.5 km
  • Port Lympne Wild Animal Park and Gardens - 14 min drive - 17.9 km
  • The Big Cat Sanctuary - 18 min drive - 20.9 km
  • Canterbury Cathedral - 26 min drive - 20.7 km

Getting around

  • Wye Station - 3 min drive
  • Gatwick Airport (LGW) - 61 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Dobbies Garden Centre - ‬4 min drive
  • ‪The Old Mill - ‬3 min drive
  • ‪Marino's Fish & Chips - ‬3 min drive
  • ‪Domino's Pizza - ‬6 min drive

About this property

Eastwell Manor, Champneys Hotel & Spa

Upscale hotel
You can look forward to free continental breakfast, golfing on-site and a terrace at Eastwell Manor, Champneys Hotel & Spa. Indulge in reflexology, aromatherapy and a manicure/pedicure at Champneys, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and al fresco dining. Fitness classes are offered at the gym; the property also has a garden, dry cleaning/laundry services and a bar. Stay connected with free in-room WiFi, and guests can find other amenities, such as a conference centre and a steam room.
Other perks include:
  • A seasonal outdoor pool and an indoor pool, with sunloungers and pool umbrellas
  • Free self-parking
  • Luggage storage, meeting rooms and a banquet hall
  • Concierge services, a front desk safe and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Eastwell Manor, Champneys Hotel & Spa offer amenities, such as free WiFi, safes and room service.
Other conveniences in all rooms include:
  • Bathrooms with showers and hairdryers
  • 32-inch TVs with cable channels
  • Electric kettles, heating and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • The Manor
  • The Pavilion

Family friendly

  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (5,586 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 10 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: GBP 10 per accommodation, per night
  • Service animals are exempt from fees
  • Pool fee: GBP 60 per day
  • Spa fee: GBP 60 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have any lifts
The seasonal pool will be open from May to September
Pool access available from 7:00 AM to 10:00 AM
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
Guests under 16 years old are not allowed in the spa

Property is also known as

Eastwell Manor Champneys Hotel Ashford
Eastwell Manor Ashford
Eastwell Manor Hotel
Eastwell Manor Hotel Ashford
Eastwell Manor Ashford, Kent
Eastwell Manor Champneys Hotel
Eastwell Manor Champneys
Eastwell Manor, Champneys &
Eastwell Manor, Champneys Hotel & Spa Hotel
Eastwell Manor, Champneys Hotel & Spa Ashford
Eastwell Manor, Champneys Hotel & Spa Hotel Ashford

Frequently asked questions

Does Eastwell Manor, Champneys Hotel & Spa have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 7:00 AM to 10:00 AM.

How much does it cost to stay at Eastwell Manor, Champneys Hotel & Spa?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Eastwell Manor, Champneys Hotel & Spa on 4 Dec 2024 start from AU$376.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Eastwell Manor, Champneys Hotel & Spa pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 10 per accommodation, per night. Service animals are exempt from fees.

How much is parking at Eastwell Manor, Champneys Hotel & Spa?

Self-parking is free at this property.

What time is check-in at Eastwell Manor, Champneys Hotel & Spa?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Eastwell Manor, Champneys Hotel & Spa?

Checkout is at 11 AM.

Where is Eastwell Manor, Champneys Hotel & Spa located?

Situated in Ashford, this spa hotel is 1.6 mi (2.6 km) from Kent Downs and 2.4 mi (3.9 km) from Ashford Golf Club. AMF Bowling Ashford and St Mary The Virgin Church are also within 6 miles (10 km).

Eastwell Manor, Champneys Hotel & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 228 out of 543 reviews" "
Rating 8 - Good. 145 out of 543 reviews" "
Rating 6 - Okay. 94 out of 543 reviews" "
Rating 4 - Poor. 39 out of 543 reviews" "
Rating 2 - Terrible. 37 out of 543 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Jordon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It costs more than its worth! Very disappointing!
Stayed 1 night in Sep 2024

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
The grounds and main building are lovely but it’s worth noting that the accommodation bought on Expedia was not in the main building but a modern building on the same site. After initial teething problems with the room we enjoyed our overnight stay. The weather was beautiful enabling use of the outdoor pool which was a very relaxing area compared to the busy indoor spa facilities. The restaurant was fabulous for dinner and breakfast.
Stayed 1 night in Oct 2024

6/10 Okay

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service
We stayed at Eastwell Manor for our wedding anniversary and before giving feedback I should say we were very fortunate to get a fantastic deal on Expedia so paid significantly less than others we spoke to at the hotel. However, I have based my review on it being a Champneys 4 star hotel. The grounds are absolutely stunning. 5 stars! But there’s not really anywhere to sit and enjoy them. Checking in was fine, but when we went to our Mews our key didn’t work. We had to return to the manor twice to sort this out as the second time it still didn’t work. It therefore took us about an hour to eventually get in our room which ate into our evening spa time, but the staff were very good and they did kindly give us a free drink in the bar. The room was fine, a bit bare but nice enough. We were told by staff that this room was usually used by staff who lived there. I think we were put in that room due to my asthma and dog allergy. It had a lovely large bed, bit hard so gave me a sore back. Bathroom was nice but it was a bit dirty, cobwebs, mould in shower. The windows didn’t close in the bedroom which meant it was a bit noisy from outside, and it was cold overnight. Breakfast on the first day was very stressful and it slow and it took over an hour to get our food. They were clearly understaffed. The second day was quieter and much better. We have stayed at other Champneys and this doesn’t compare. Luckily we only paid Expedia prices though as not worth the full price.
Stayed 2 nights in Sep 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

Jessica

Travelled with partner
Disliked: Staff & service, amenities
Had a weekend stay. The mews room was nice and the grounds were beautiful. Overall it was a pleasant stay and I had a good time but it was not luxurious. The service in the dining areas was not great. We did not stay for dinner but at breakfast and lunch we had to call over staff whenever we wanted to order, food came before drinks, breakfast buffet was average. The lunch and ordered breakfast were lovely though. The spa was also average. Pool was nice but there were not enough seats for the amount of people there so not relaxing when you need to find somewhere. One of the pools was out of order as was a sauna, it was also extremely warm in the spa area.
Stayed 2 nights in Sep 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Alan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A terrible stay. It started with being told at check in that the spa wasn’t available to us until 5pm. Once going to the spa, no beds to relax on. Pool was dirty, with missing tiles which resulted in my cutting my foot. When reporting this to reception they issued me a plaster but that’s all, no care. Room was basic, dated and dirty with spiders webs in the corners. There was a wedding on the day we stayed, noisy at night from guests. Went to relax at eastwell but was not the place to relax. Wouldn’t recommend and a disappointing birthday stay
Stayed 1 night in Aug 2024

6/10 Okay

JP

Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Overall disappointed
We stayed here for a special occasion being our anniversary but unfortunately found the hotel to be really poor overall. The main problem like many of the comments in the spa facilities and pool area, it’s the opposite to a place to a relax and more so a place you do not really want to be. Breakfast included was stale and poor and paid breakfast is at an extortionate price. We wasn’t offered any spa options nor would I pay for it. Seems a real shame as other Champneys have been so nice
Stayed 1 night in Jul 2024

8/10 Good

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with beautiful grounds. Only thing that let it down was that the staff are massively stretched. They need more staff so that they are not constantly running around. The staff were great, they just need a bit more help .
Stayed 1 night in Aug 2024

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not waste your money
Service is terrible. It gets worse and worse. We used to love this hotel. Takes 1 hour to get drinks. Then on check out we are informes everything has already come off our paymebt card. Denanded to check the bill and were massivly over charged. Still waiting the reimbursement 3 months later.
Stayed 1 night in Apr 2024

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Mary

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

DAVID

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife rang ahead due to ETA after 10 pm and were told the booking was cancelled (by the hotel for no apparent reason) and they were ‘full’. Rang Expedia and a room became available…. Stressful situation as all of this evolved during the motorway journey. Fortunate that the hotel was worth the fight. Circumspect about booking again.
Stayed 1 night in Jul 2024

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Alec

Travelled with partner
Liked: Staff & service, amenities
Had a good time in lovely surroundings, we had a nice room & generally good customer service - especially the breakfast staff, but the place needs renovating; some rooms had rotten wooden windows, gardens required tending - general TLC.
Stayed 4 nights in Jul 2024

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing gardens.
Stayed 1 night in Jul 2024

6/10 Okay

Kelly

Travelled with partner
Booked with reception breskfast. Went to breakfast to tell us it was closing. Let us in had to hurry with order. Lady on reception booked us a three course lunch and in restaurant we was told it’s two course. Stayed at lots of spas this property had no flip flops which says you get them. Toiletries in room was empty. Overall I don’t feel in any hurry to retur. we have stayed at cheaper spas with better facilities. Was not enough staff on.
Stayed 2 nights in Jul 2024

10/10 Excellent

ANTHONY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Kent
This is probably one of the best hotels in the UK certainly in Kent. I’ve been going here for now over 20 years the staff of fantastic The place has just an awesome atmosphere well recommended
My lovely room
How to chill out
Stayed 1 night in Jul 2024

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
Considering the room rate this was very disappointing as the room was cold and window frames dirty and mould No plug in the bathroom sink Staff seemed confused with booking but we was a large group staying. Breakfast wasn’t great but the service was good. Don’t see us rushing Back to this hotel
Stayed 1 night in Jul 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eastwell manor made our first trip to Europe a memorable and magical experience. The grounds are breathtaking. Axle and Shelby were extremely helpful. They both went the extra mile to help us. Shelby helped with our accommodations and Axle helped us get taxis, gave us information on the train, and made our adventure go off splendidly! We are going to miss waking up with the smells of flowers, the birds singing, and eating breakfast while looking out over the gardens.
Stayed 2 nights in Jul 2024

6/10 Okay

Judith

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The food and staff were lovely although bar staff could do with some training. We were disappointed with the cleanliness of the room and the tired decoration . The bathroom was a wet room with inadequate waste as it flooded with every shower
Stayed 2 nights in Jun 2024

6/10 Okay

Mark

Business traveller
Liked: Cleanliness
Tired
Tired
Stayed 1 night in Jun 2024