2/10 Terrible
Tatiana
8 Nov 2024
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Simply put, it was a bad experience.
We stayed there for 3 nights and we couldn’t sleep at all!! Everything is noisy, if you step on the floor you hear the parquet, bathroom door makes noise, if someone else flushes the toilet in their room or walks or closes the door you could hear it like in your room, AC is very loud and not working very well (don’t try opening the window instead, noise gets even louder!).
After all the sleepless nights, we woke up in the morning to checkout and leave to the airport, only to find out that the safe in the hotel room that has our passports in it is not opening whatsoever!! And no we weren’t putting the wrong code, they made us wait for the employee to come because he supposedly knows the override code. But then we discover that the safe battery is low that’s why they cannot open it even with an override code and guess what! They couldn’t find the key for the safe, they lost it! They kept us waiting and running late to our flight for an hour and half till they finally fixed it. We went running to the airport not knowing if we can make it to our flight or not. Honestly the way they handled the situation was sooo unprofessional, just imagine they lost the key!
Tatiana
Stayed 3 nights in Nov 2024