2/10 Terrible
Cecille H.
8 Aug 2024
Disliked: Cleanliness
The host is a liar and ruin our family holiday
Messaged the host through stayz that we are an hour away Tiffany responded saying she cancelled our booking on the spot saying theirs a burst pipe in the property I was really worried, anxious and stress because we are almost there and drive 4-5 hours we still arrived in the property and keep on messaging her that we are on the property already and I want to talk to her personally she was saying someone in the property fixing the burst pipe but no one is their and the property is all good as we can assess it from outside I was asking her number as well but she doesn’t want to give she said there is no point of talking yo her because the place is not liveable and told her we are here an no one is fixing the pipe she its almost 5pm already and we don’t have any place to stay I was really really mad and the whole family after a while there is another family arrived who booked the place as well same date as us they double book us she. The host are un organised and rude to face the us we didn’t find any accomodation on the last minute. This is very disappointing, rude, in humane. She didn’t even call us to explain or say sorry. This host should ran a business like this un organised. My stress and anxiety is in to the highest level because of what we have experienced. They are our worst nightmare. Karma will hit them
Very hard I promised that. They leave us in a situation that we can’t do something about it we are all tired and hungry and this is what we encountered so so rude.
Cecille H.
Stayed 2 nights in Jul 2024