6/10 Okay
JoLeAnn
24 Nov 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I asked politely and respectfully to the front desk to switch my room, it wasn't even a whole 30 minutes in my room and they gave me every excuse in the damn book once I checked into my room why they couldn't when other hotels will do with no problem. So all night I had to hear loud freaking noise and conversations when I immediately called soon as I got up to my room and noticed all that going on, I immediately called the front desk only to be dismissed on the matter and was also told they had other complaints about the same dang room next to me! But if that's the case, why was nothing done before I even got there to that floor? The YOUNG MAN was polite but you could tell he wasn't trying to do no work or move from behind the desk to help anybody. I will not say his name, even though I should since he claimed he didn't know where the master key was at AND HE KEPT EXPRESSING to me that if he switched my room that SOMETHING COULD BE broken in that other room or may not work and I MAY NOT BE HAPPY!!!!!!! How do you tell a guest all this crap and expect them to be comfortable? SO WHAT! I asked politely to be moved and those excuses are unacceptable! NEVER AGAIN! I CUT MY STAY SHORT AND I DID NOT STAY THE SECOND NIGHT THERE! I was suppose to be there until Monday morning and I checked out Sunday night! PAID FOR 2 NIGHTS BUT ONLY STAYED ONE! NEVER AGAIN!
JoLeAnn
Stayed 2 nights in Nov 2024