2/10 Terrible
Kim P.
14 Oct 2024
Disliked: Cleanliness
False Advertising, Lack of Communication, Integrity & Accountability
Photos would tell the CLEAR story of this run-down house/neighborhood, but that's not an option. This is not new. Not contemporary. Not in the heart of Austin.
Inside has a modern (remodel) that looks fine online.
Upon arrival: Majorly cracked floors/window(s)/doors, rusty bathroom, dirty venue. Paint/doors peeling. My husband says it was the worst carpentry he's ever seen (floors didn't meet walls, old carpet left in closets, white spackle all over grey bedroom walls, etc).
Old poop piles in overgrown weeded backyard w unsafe stacks of appliances/chemicals/tools, curtain rod, etc. My dog wouldn't go out until my husband picked up the poop, weed & rake. Filthy dog bowls.
Unresponsive after my first concern on night one re the iron location. Silence until mid-morning on Sunday even w/VRBO contact. Host said uncle passed away, thus their delay. I empathized as I just had several deaths.
Had this list to discuss, but given the timing, situation & me getting ready for a wedding, I said I would follow up. Host said she would reimburse for the iron/supplies. In the end? Denied.
Checked out next morn by 8:15 AM to drive 16 HRS home.
Texted to FU. They told me to contact VRBO. Sent VRBO summary w/photos & host declined a partial refund when contacted.
This is about a lack of accountability, service & care, though I led w/kindness.
I never write reviews. Was encouraged to by VRBO many times & waited until day 14 in case business integrity would alter their response.
Kim P.
Stayed 4 nights in Sep 2024