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W Austin

4.5 star property
Luxury Austin hotel in Downtown Austin with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for W Austin

Breakfast, lunch and dinner served
Front of property
Breakfast, lunch and dinner served
Breakfast, lunch and dinner served
Breakfast, lunch and dinner served

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Spa
  • Room service
  • Breakfast available
The price is AU$447
includes taxes & fees
1 Jan - 2 Jan 2025

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Premier Room, 1 King Bed, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premier Room, 1 King Bed, Lake View

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premier Room, 1 King Bed

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Terrace, Pool View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premier Room, 1 King Bed, Terrace, Pool View

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Suite, 1 Bedroom, Lake View

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Lake View (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 1 King Bed, Non Smoking, Lake View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 1 King Bed, Non Smoking, Pool View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Premier Suite, 2 Bedrooms, City View

Highlights

Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 105 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Lake View (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 2 Queen Beds, Non Smoking, Lake View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Penthouse, 2 Bedrooms, Lake View, Corner

Highlights

Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 121 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Penthouse, 2 Bedrooms, Lake View, Corner

Penthouse, 2 Bedrooms, Lake View, Corner | Living room

Penthouse, 2 Bedrooms, Lake View, Corner

Highlights

Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
  • 167 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Terrace, Pool View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Suite, 1 Bedroom, Terrace, Pool View

Highlights

Balcony
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 Bedroom, Lake View

Highlights

Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 78 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Standard Room, 2 Queen Beds

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 2 Queen Beds, Lake View

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 1 King Bed, Lake View

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Corner

Deluxe Room, 1 King Bed, Corner

Deluxe Room, 1 King Bed, Corner

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Terrace, Pool View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 2 Queen Beds, Terrace, Pool View

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Terrace, Pool View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 1 King Bed, Terrace, Pool View

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Corner

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Suite, 1 Bedroom, Corner

Highlights

Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking, Corner (Mobility Accessible, Tub)

55-inch Smart TV with cable channels, Netflix, pay films

Deluxe Suite, 1 Bedroom, Non Smoking, Corner (Mobility Accessible, Tub)

Highlights

Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 54 sq m
  • Sleeps 3
  • 1 King Bed
Breakfast, lunch, dinner served; American cuisine

Hotel Van Zandt

Pool
Pet-friendly
Free WiFi
Restaurant
9.0 out of 10, Wonderful, (625)
The price is AU$397
includes taxes & fees
24 Dec - 25 Dec
Hotel Van Zandt
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About the area

Map
200 Lavaca Street, Austin, TX, 78701

What's nearby

  • Moody Theater - 1 min walk - 0.1 km
  • Sixth Street - 9 min walk - 0.8 km
  • Austin Convention Center - 10 min walk - 0.9 km
  • Texas State Capitol - 17 min walk - 1.4 km
  • University of Texas at Austin - 4 min drive - 3.4 km

Getting around

  • Downtown Station - 11 min walk
  • Austin Station - 17 min walk
  • Austin-Bergstrom International Airport (AUS) - 19 min drive

Restaurants

  • ‪Rain - ‬3 min walk
  • ‪Oilcan - ‬3 min walk
  • ‪Coconut Club - ‬3 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪RA Sushi Bar Restaurant - ‬4 min walk

About this property

W Austin

Luxury boutique hotel near Moody Theater
Located close to Sixth Street and Austin Convention Center, W Austin provides a poolside bar, a rooftop terrace and a coffee shop/cafe. Indulge in a body scrub, aromatherapy and a massage at AWAY Spa, the on-site spa. The on-site restaurant, Serenade, offers breakfast, brunch, lunch and dinner. Yoga classes are offered at the 24-hour health club; the property also has a garden, dry cleaning/laundry services and a fireplace in reception. Stay connected with in-room WiFi (surcharge), and guests can find other amenities, such as 2 bars and a business centre.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with cabanas, sunloungers and pool umbrellas
  • Continental breakfast (surcharge), valet parking (surcharge) and an electric car charging station
  • Express check-out, concierge services and tour/ticket information
  • Luggage storage, massage treatment rooms and 6 meeting rooms
  • Guest reviews say great things about the helpful staff
Room features
All 251 individually decorated rooms boast comforts, such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with showers and hairdryers
  • 55-inch Smart TVs with Netflix, streaming services and premium channels
  • Wardrobes/cupboards, recycling and on-request microwaves

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 11 per 24-hour period)

Parking and transport

  • Electric car charging station on site
  • Secured, covered valet parking on site (USD 60 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 6:00 AM to 10:00 AM for a fee: USD 29 to 32 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • 2nd & Roast
  • Blue Room
  • Living Room Bar
  • Serenade

Things to do

  • 24-hour health club
  • Full-service spa
  • Outdoor pool
  • TV in common areas
  • Yoga classes

Family friendly

  • Free cot
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 6 meeting rooms
  • 780 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in room
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways (86 centimetre high)
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (106 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Magnifying mirror
  • Pool hoist on site
  • Stair-free path to entrance
  • Tile flooring in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Netflix
  • Pay films
  • Smart speaker
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 100.00, per accommodation, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 18 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 29 to 32 per person
  • Fee for in-room wireless Internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 11.00 per 24-hour period (rates may vary)
  • Valet parking fee: USD 60 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Parties and events are allowed on site
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Austin W
W Austin
W Hotel Austin
Hotel W Austin
w Austin Hotel Austin
W Austin Hotel
W Austin Austin
W Austin Hotel Austin

Frequently asked questions

Does W Austin have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM to 8:00 PM.

How much does it cost to stay at W Austin?

As of 21 Dec 2024, prices found for a 1-night stay for 2 adults at W Austin on 1 Jan 2025 start from AU$447.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is W Austin pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 18 kg per pet. There's a deposit of USD 100 per stay and a fee of USD 100.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at W Austin?

Valet parking is available for USD 60 per night.

What time is check-in at W Austin?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at W Austin?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is W Austin located?

Located in Downtown Austin, this luxury hotel is within a 5-minute walk of Moody Theater and Lady Bird Lake. Sixth Street and South Congress Avenue are also within 10 minutes. Downtown Station is 11 minutes by foot and Austin Station is 17 minutes.

Reviews

8.4

Very good

Rating 10 - Excellent. 522 out of 914 reviews" "
Rating 8 - Good. 192 out of 914 reviews" "
Rating 6 - Okay. 94 out of 914 reviews" "
Rating 4 - Poor. 63 out of 914 reviews" "
Rating 2 - Terrible. 43 out of 914 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Melissa

Stayed 1 night in Nov 2024

8/10 Good

Estella

Liked: Cleanliness
Stayed 1 night in Dec 2024

8/10 Good

Ricardo

Liked: Cleanliness, amenities
The hotel is great except for one thing: the lighting in the lobby bar. It should be more dimmed. It isn’t sexy to have so much light on you. It’s not a train station. :)
Stayed 2 nights in Nov 2024

10/10 Excellent

Wes

Liked: Cleanliness, staff & service, property conditions & facilities
The W delivers.
Stayed 1 night in Nov 2024

6/10 Okay

Michele-Anne

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Our recent stay was memorable but for contrasting reasons. Unfortunately, we encountered some surprisingly rude interactions with a few staff members, which was disappointing and left us feeling unwelcome at times. It was not what we expected from this hotel. However, our experience was significantly redeemed by other team members who truly went above and beyond to make sure we enjoyed our stay. Their exceptional service, warmth, and attentiveness ensured that we left with a more positive impression. Thank you to those who made an effort—it meant a lot.
Stayed 2 nights in Nov 2024

10/10 Excellent

Karen, Glendale

Liked: Cleanliness
Stayed 1 night in Nov 2024

4/10 Poor

Vikram

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Room service was unreliable in terms of the quality and amount of food from day to day and the upkeep of the rooms was mediocre, both the phone and the coffee machine were not working upon arrival.
Stayed 2 nights in Sep 2024

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved our stay. We let the team know we were celebrating our anniversary with a staycation and they treated us to a brand new corner room with a view and desserts waiting in our room. We felt so special and cared for.
Stayed 1 night in Sep 2024

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Aug 2024

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Major construction at hotel, not great room, door left open after cleaning staff in
Stayed 4 nights in Aug 2024

6/10 Okay

Carla

Travelled with family
Stayed 4 nights in Aug 2024

4/10 Poor

Darrell

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was no mention the property was under construction. Temp front desk, no proper lobby or restaurant and pool was just a night club with 20 something’s hanging around the pool edges with drinks and pounding music. Seems it is leased out to a separate entity because could not even get ice from them when no ice machines working on floors. Guess a lot of this speaks to Austin in general. Definitely feel the squeeze on consumers and if you want something good you will have to pay, and I mean pay pay pay. For the hotel, probably should have been me doing due diligence and phone ahead to check things like construction.
Stayed 3 nights in Aug 2024

6/10 Okay

Thomas, Fort Worth

Travelled with pets, Travelled with partner
Liked: Staff & service
I was a bit disappointed in the way renovation/construction interfered w/my expected 5 star stay. I had no "W" experience other than the roof top pool all at extra cost. The previously beautiful street level is caged and boarded up. You enter via service elevator behind the valet stand. Extension chords running through water everywhere, trash. The hotel was dingy. WiFi was spotty. Waited 40 minutes for car/valet/with two dogs and luggage. Rooftop pool and surroundings were dingy from parties. From the room cost, parking and additional fees and the fun money I chose to fork out up at the pool it was a $1k night for a "motel" experience.
Stayed 1 night in Jun 2024

4/10 Poor

Rodolfo

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property is under remodelation, there is no lobby and they charge a full rate
Stayed 1 night in Aug 2024

4/10 Poor

Jason

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not good. Construction everywhere.
Stayed 1 night in Jul 2024

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Jul 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is construction going on so once this completes things will be a better.
Stayed 3 nights in Jul 2024

6/10 Okay

Joseph

Liked: Cleanliness, room comfort
Disliked: Staff & service
W Austin disappointed
Front desk customer service was pretty bad. Not pleasant, welcoming, nada! Didn’t even seem like they cared if we were there or not. Stayed in some other hotels in the area and customer service experience was top notch.
Stayed 1 night in Jun 2024

10/10 Excellent

laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

2/10 Terrible

Benny

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
there are many better options nearby
no mention of being under renovation. the staff are unattentive, no one answers room service or concierge. understand renovations are needed but you should warn ppl, im done with W hotels
Stayed 2 nights in Jun 2024

8/10 Good

Angela

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2024

2/10 Terrible

Panos

Travelled with group
Disliked: Cleanliness, property conditions & facilities
More Motel than W hotel
Lobby is under construction so you have to enter via a service elevator. Pool was murky and disgusting looking, rooms were dated, found out because of the above they were selling off rooms for alot more than i paid. Rooms are dated and being periodically updated but just so many better hotels. Overall an underwhelming and disappointing stay
Stayed 3 nights in May 2024

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the distance to ACL!!
Stayed 2 nights in May 2024

10/10 Excellent

Chelsea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was under construction but well disguised and very clean. We were met by staff at the entrance, lead us to check-in and our room. Booked last minute due to an event cancellation, staff was very friendly and accommodating.
Stayed 1 night in Apr 2024

6/10 Okay

Albert

Liked: Cleanliness
Disliked: Property conditions & facilities
Under construction. Access was through narrow winding hallway. Flooded entry so had to walk through a puddle to get out and in. Had to switch elevators to get to our room from downstairs. Toiletries were dirty, dispenser broken. I wouldn’t stay there again.
Stayed 1 night in May 2024