Balaclava Holidays from AU$2,813

There were a lot of hidden costs even if you were “all inclusive”. When issues brought up to management they were very helpful and accommodating

Thank you to all the lovely staff who work here that made our stay amazing. This hotel is located about 50 minutes from the airport. It’s tucked away and great for privacy. My husband and I stayed in the luxury ocean front pool suite. The view of the ocean from the balcony and infinity pool was tranquil and lovely to wake up to everyday. There is ample room for two people in this suite. Great storage in wardrobe to put all your belongings away. The dressing area includes two sinks and 4 big mirrors. The bathing area has a lovely shower with hamam and big bathtub to relax and take in the amazing views. The bed was very comfortable, the pillows could be better (I think you had the option to upgrade pillows, I just didn’t get round to it) full mini bar and snacks - as we don’t drink alcohol they changed the free wine bottle to a non alcoholic apple juice. The food menu in all restaurants were great, I believe there is something for everyone! The seafood is some of the best I’ve ever tasted, everything was so fresh. Our suite was cleaned 1-2x a day and two bottles of water were provided daily. Extra thank you to Zahra, Jayshri, Jagdesh and Aniketh for making our stay perfect. (Sorry for any misspelling) Minor improvements- adding a mirror into the main suite area as the lighting was quite dull in the dressing area when applying makeup. Overall, we had an amazing experience and would definitely recommend.

Sad for HB they do not fill the fridge and have no drinks apart from wayer tea coffee. Huge let down. Staff talk between themselves and just ignore you. Over 1h wait for them to bring us some toilet rolls. Food is okish alcoholic drinks watered down or ots really cheap stuff they get in.

Good hotel, decent food options from half board package

The Residence has suffered from a lack of investment. Dining only 2 restaurants, service staff poorly trained. Maintenance needed everywhere. Only one tennis court accessible. Electricity kept tripping, disappointing. Department drive in one so bar prices and a la carte dining over priced. Buffet quality good but repetitive. A week is enough.