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"The hotel is lovely unfortunately the service levels are poor. Breakfast service was awful and the food was average. We had to repeatedly ask for items that hadn't been replenished and on our last day they had no milk. If you stay here you will have to manage your expectations and let the manager know if you are not happy as he assured me that he wants to meet the customers expectations."

"Need some renovation, but overall good hotel for rest with all you need."

"Хотелът е на добро ниво лаго обслужване, СПА зоната е отлична, услугите й също. Навсякъде е чисто, включително и басейните. Ресторантът е също на много добро ниво. Трябва да се обнови мебелировката в стаите и да се предостави повече комфорт, матраците също за смяна. "

"Espectacular hotel en un pueblo muy bonito. Lo mejor de nuestro viaje de 8 dias por Bulgaria, sencillamente fabuloso el hotel y el servicio. El restaurante es muy bueno, increible para un pueblo tan pequeño, el cocinero que tienen merece una visita. Fuimos para un dia y nos quedamos tres, el pueblo hay que verlo, se pueden hacer rutas por la monaña y el hotel tiene un spa que esta muy bien. El personal muy atento y servicial."

"The reason, that we chose this hotel is the reviews of other customers. Extremely friendly, helpful and polite staff, clean rooms, comparatively far from the center (we were looking for a calmer and quieter place and for us the location was not a problem - 15-20 minutes walk from center) and extremely tasty and good food - delicious breakfast and good restaurant for the rest of the time). The only thing we were disappointed was food, we didn't manage to have dinner as we had planned. The hotel...

" The house is wonderful, very clean, in a quiet place. The host is nice and hospitable. I highly recommend it for mountain lovers."

"Hotel admin forced us to pay additional fee stating that the price on the Expedia was wrong. Part of the pool was closed. The other part is offered for additional fee. The room bathroom was overflowed with water from the shower. There is not air-conditioner in the room."

"Superb hotel, location is excellent with very modern facilities. Friendly staff, with a great breakfast selection. We wouldn’t stay anywhere else in Borovets if we were to return. This is isn’t about the hotel but Borovets resort needs to start investing in new lifts etc - the lift pass cost has increased and the facilities should too. That’s why we wouldn’t return to the resort!"

"Great value for money. Breakfast/dinner had wide choices and dinner varied every day. Staff very friendly and helpful."