Ban Thung Holidays from AU$1,147

While staying at The Pelican I received a very mixed experience. Firstly we organised to be picked up by the hotel from the airport, this did not happen. After landing and collecting our bags at KBV, I messaged the driver to inform him of our arrival and check where he was. After already waiting for an hour in the airport I was informed he would be at least another hour. I decided to cancel and got a taxi for half the price the hotel was charging. Upon arriving the staff was friendly and apologised many times for the inconveniences, just to inform us our room wasn’t ready and we would be staying in another room for the night. It was clear the hotel was under renovation with loud banging and the sound of tools been used consistently occurring during the day. Coupling this with shouting, arguing and ‘banging sounds’ throughout the night from other guests made it hard to relax at times. While other guests being loud isn’t directly a hotel’s fault, when it happens 10/12 nights some accountability should be held. We were also promised a bar, restaurant and room service. Sadly this was not provided. While yes the hotel has the facilities for this, we did not see them open once in the entire duration of our stay. It’s hard to decide if I would recommend this hotel to friends and family. This is a transitional time for the hotel meaning that with time, review of process and some small adjustments this hotels customer satisfaction could improve.

Great location, it was paradise. Travel from the airport consisted of a van, tuk-tuk and boat ride. There was not alcohol available at the resort, but plenty of options nearby. I would absolutely go again.

Rooms were not very soundproof, could here other guests from other rooms. Great pools. Good breakfast. Short walk to the beach at Ao Nang. Easy to get cabs and shuttles. Hotel only gave 2 bath towels, not hand towels. Did not offer conditioner or lotion in guest bathroom.

The customer service was the best I ever saw in Thailand