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Kempinski Hotel Grand Arena

5.0 star property
Luxurious ski hotel with ski-in/ski-out access
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kempinski Hotel Grand Arena

Poolside bar
Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, pool loungers
Property amenity
Exterior
Couples treatment room(s), sauna, hot tub, steam room

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Pool
  • Parking available
  • Breakfast included
  • Room service
The price is AU$488
includes taxes & fees
19 Dec - 20 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Blackout curtains
Hairdryer
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Mountain View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Mountain View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Blackout curtains
Hairdryer
  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Mountain View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, Mountain View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Blackout curtains
Hairdryer
  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds, City View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Blackout curtains
Hairdryer
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds
Exterior

Four Points by Sheraton Bansko

Pool
Spa
Pet-friendly
Free WiFi
7.0 out of 10, Good, (29)
The price is AU$215
includes taxes & fees
19 Dec - 20 Dec
Four Points by Sheraton Bansko
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About the area

Map
Pirin Street 96, Bansko, 2770

What's nearby

  • Bansko Ski Resort - 1 min walk - 0.0 km
  • Bansko Gondola Lift - 4 min walk - 0.3 km
  • Vihren - 6 min walk - 0.5 km
  • Paisii Hilendarski Historical Center - 16 min walk - 1.4 km
  • Ski Bansko - 28 min drive - 6.7 km

Getting around

  • Sofia (SOF) - 140 min drive

Restaurants

  • ‪STATION Bansko “Coffee & Snacks made with love” - ‬3 min walk
  • ‪The Log House (Дървената Къща) - ‬5 min walk
  • ‪The House - ‬5 min walk
  • ‪Ginger - ‬3 min walk
  • ‪Victoria - ‬1 min walk

About this property

Kempinski Hotel Grand Arena

Luxury eco-certified hotel in a shopping district
Consider a stay at Kempinski Hotel Grand Arena and take advantage of a free breakfast buffet, a poolside bar and a terrace. Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski-in/ski-out access, downhill skiing and a ski shuttle. Treat yourself to a hot stone massage, a body treatment or reflexology at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Enjoy the health club, as well as activities, such as hiking/biking and archery. Free in-room WiFi is available to all guests, along with designer shops on-site and 2 coffee shops/cafes.
You'll also find perks such as:
  • A seasonal outdoor pool and an indoor pool, with sunloungers and a lifeguard on site
  • Bike hire, an outdoor tennis court and valet parking (surcharge)
  • A round-trip airport shuttle (surcharge), babysitting (surcharge) and a gift shop
  • Multilingual staff, a lift and barbecues
Room features
All 123 rooms have comforts, such as 24-hour room service and pillow menus, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
Other amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and deep-soaking baths
  • 27-inch LCD TVs with cable channels
  • Wardrobes/cupboards, balconies and childcare services

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Bulgarian, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Ski shuttle nearby
  • Parking on site (EUR 5 per day)
  • Valet parking on site (EUR 10 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Come Prima Restaurant
  • Gallery Restaurant
  • Sushi Bar and Teppanyaki

Family friendly

  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,691 square feet of conference space
  • 4 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Lifeguards
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 27-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 20 per pet, per night, plus a one-off cleaning fee of EUR 25
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 70 per night.
Cots (infant beds) are available for EUR 35 per night

Payment types

Important information

Optional extras

  • Airport shuttle fee: EUR 180 per person (one-way)
  • Self-parking fee: EUR 5 per day
  • Valet parking fee: EUR 10 per day
  • Pet fee: EUR 20 per pet, per night plus a one-off EUR 25 cleaning fee
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 35 per night
  • Rollaway bed fee: EUR 70 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

The seasonal pool will be open from June to October
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
Guests under 14 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Arena Grand Hotel
Grand Arena Hotel
Grand Hotel Arena
Hotel Grand Arena
Kempinski Grand Arena
Kempinski Grand Arena Bansko
Kempinski Grand Arena Hotel
Kempinski Grand Hotel Arena
Kempinski Hotel Grand Arena
Kempinski Hotel Grand Arena Bansko
Kempinski Hotel Bansko
Kempinski Resort Grand Arena
Kempinski Grand Arena Bansko
Kempinski Hotel Grand Arena Hotel
Kempinski Hotel Grand Arena Bansko
Kempinski Hotel Grand Arena Hotel Bansko

Frequently asked questions

Does Kempinski Hotel Grand Arena have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Kempinski Hotel Grand Arena?

As of 18 Dec 2024, prices found for a 1-night stay for 2 adults at Kempinski Hotel Grand Arena on 19 Dec 2024 start from AU$488.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kempinski Hotel Grand Arena pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of EUR 20 per pet, per night. A cleaning fee of EUR 25 also applies. Service animals are exempt from fees.

How much is parking at Kempinski Hotel Grand Arena?

Self-parking is available for EUR 5 per day. Valet parking is available for EUR 10 per day.

What time is check-in at Kempinski Hotel Grand Arena?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at Kempinski Hotel Grand Arena?

Checkout is at noon.

Does Kempinski Hotel Grand Arena provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 180 per person applies.

Where is Kempinski Hotel Grand Arena located?

Located in the mountains, this Bansko hotel offers ski-in/ski-out access and is within a 10-minute walk of Bansko Ski Resort, SkiBansko by Traventuria and Vihren. Bansko Gondola Lift and Paisii Hilendarski Historical Center are also within 1 mile (2 km).

Reviews

9.4

Exceptional

Rating 10 - Excellent. 219 out of 284 reviews" "
Rating 8 - Good. 49 out of 284 reviews" "
Rating 6 - Okay. 11 out of 284 reviews" "
Rating 4 - Poor. 2 out of 284 reviews" "
Rating 2 - Terrible. 3 out of 284 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

shaul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great resort
Stayed 3 nights in Jul 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well presented hotel with great facilities and good access to town and mountain.
Stayed 2 nights in Jun 2024

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Still the best hotel in Bansko
I have asked for an upgrade of room due to fact that hotel was empty and telling them I stayed many times - they didn’t upgrade me Restaurant - only one opened Italian with extremely expensive prices and very few courses Spa was fantastic especially the aroma massage done by Thai therapist
Stayed 2 nights in May 2024

10/10 Excellent

Kristina

Stayed 5 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Bilyana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, everything was perfect!
Stayed 3 nights in Mar 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and a great location
It was a great vacation
Stayed 5 nights in Feb 2024

10/10 Excellent

ronen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Forum

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury
We are vegetarians and food can be an issue, the staff took great care in curating a vegetarian feast and all our dietary restrictions were accommodated. Massive thanks to the entire F&B team, Ovo for meeting every request, Alexandra for coordinating our reservations, Alex, Persian and Omer for brilliant recommendations. Sara at reception and the entire team. We had a wonderful stay and look forward to seeing you all soon.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and amazing location. I would definitely return again.
Stayed 3 nights in Jan 2024

8/10 Good

Julian Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lovely staff.
Stayed 6 nights in Jan 2024

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 night vegan get away
Amazon staff, perfect location, amazing views. Some good vegan food options, it room for more.
Stayed 5 nights in Jan 2024

10/10 Excellent

Elvis

Stayed 7 nights in Jan 2024

8/10 Good

Albena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Aneta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

moshe

Stayed 4 nights in Feb 2023

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ski hotel
Very good stay right on the ski slopes, great wellness facilities after days of skiing. Outstanding breakfast. Very professional and helpful staff. Probably better visited outside school holidays as it gets very busy and slopes are crowded.
Stayed 7 nights in Feb 2023

10/10 Excellent

Gabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

10/10 Excellent

Svetoslav

Stayed 2 nights in Aug 2022

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The best customer service ever!
Stayed 3 nights in Jul 2022

6/10 Okay

Marc

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel has no air conditioning so beware if you go in the summer...it can be very uncomfortable.
Stayed 1 night in Jul 2022

10/10 Excellent

David

Stayed 3 nights in Jun 2022