The hotel itself was pleasant overall. The breakfast wasn't bad, though I expected something more luxurious from a 5-star hotel.
Upon arrival, we requested an upgrade to a higher floor, which they granted. However, the next morning at 8:30 AM, there was construction noise. It wasn't terrible because we were just heading down for breakfast. On our way, we spoke to the receptionist who apologized, explained it was only for that day, and offered to move us back to our original room. We had planned to go out that day anyway, so we stayed in the upgraded room, but it would have been nice if the hotel had informed us about the noise in advance. Regardless, when we returned to the hotel around noon, a lovely fruit platter and an apology letter from the hotel for the noise were waiting for us in the room.
Additionally, on the first night, the hot water ran out, and we had to wait about 15 minutes for it to heat up again. I've never experienced that in a hotel before.
All in all, we received good service, good food, and nice rooms. Still, my expectation for a 5-star hotel was for it to be a bit more grand and polished.