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The Level at Melia Villaitana

5.0 star property
Luxury hotel with 6 restaurants and 3 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Level at Melia Villaitana

Exterior
Arcade
Deep-soaking bathtub, rainfall showerhead, free toiletries, hair dryer
Poolside bar
Front of property

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • Gym
  • Housekeeping
  • Parking available
The price is AU$315
includes taxes & fees
6 Jan - 7 Jan 2025

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Suite (The Level Royal (2 adults + 2 child))

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite (The Level Royal (2 adults + 2 child))

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • 100 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Junior Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Junior Suite

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (The Level Royal)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite (The Level Royal)

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • 100 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Junior Suite (The Level (2+2))

Junior Suite (The Level (2+2))

Junior Suite (The Level (2+2))

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • 42 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for The Level Premium Room (2+1)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

The Level Premium Room (2+1)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for The Level Penthouse Suite (2+1)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

The Level Penthouse Suite (2+1)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Blackout curtains
  • 100 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for The Level, Penthouse

The Level, Penthouse

The Level, Penthouse

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • 100 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (The Level, Master, 2+2)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite (The Level, Master, 2+2)

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (The Level, Master)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite (The Level, Master)

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for The Level, Premium Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

The Level, Premium Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for The Level, Family Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

The Level, Family Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • 42 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (Grand The Level (2+2))

View from room

Suite (Grand The Level (2+2))

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • 55 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Grand Suite

View from room

Grand Suite

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 55 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room (The Level (2+4))

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Family Room (The Level (2+4))

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Blackout curtains
  • 42 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Single Beds

View all photos for The Level Presidential Suite (2+1)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

The Level Presidential Suite (2+1)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Blackout curtains
  • 200 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for The Level, Presidential Suite, Non Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

The Level, Presidential Suite, Non Smoking

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 200 sq m
  • Sleeps 3
  • 1 King Bed
Exterior

Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

Pool
Spa
Kids pool
Free WiFi
9.4 out of 10, Exceptional, (286)
The price is AU$517
includes taxes & fees
23 Jan - 24 Jan 2025
Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel
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About the area

Map
Avda. Alcalde Eduardo Zaplana, 7, Benidorm, Alicante, 3502

What's nearby

  • Terra Natura - 4 min drive - 2.8 km
  • Terra Mítica - 5 min drive - 2.2 km
  • Aqua Natura - 7 min drive - 3.6 km
  • Benidorm Palace - 12 min drive - 10.2 km
  • Llevant Beach - 26 min drive - 7.4 km

Getting around

  • Benidorm Tram Station - 8 min drive
  • La Vila Joiosa Tram Station - 17 min drive
  • Alicante (ALC-Alicante Intl.) - 36 min drive

Restaurants

  • ‪Bar Angelillo - ‬7 min drive
  • ‪La Trattoria - Meliá Villaitana - ‬1 min walk
  • ‪Saltoki Café - ‬7 min drive
  • ‪Buffet Casa Azul - Meliá Villaitana - ‬1 min walk
  • ‪La Gambita - ‬7 min drive

About this property

The Level at Melia Villaitana

Luxury hotel revitalised in 2019 and located near Llevant Beach
You can look forward to free breakfast (local cuisine), a golf course and a swim-up bar at The Level at Melia Villaitana. Get out on the links at this hotel and enjoy amenities such as a driving range, golf lessons and a restaurant with golf course views. Treat yourself to a body treatment, a facial or a massage at YHI SPA, the on-site spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner and Italian cuisine. Free in-room WiFi is available to all guests, along with a poolside bar and a terrace.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • 2 outdoor tennis courts, self-parking (surcharge) and meeting rooms
  • Concierge services, luggage storage and coffee/tea in reception
  • A front desk safe, a banquet hall and a 24-hour front desk
Room features
All 99 rooms include comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to perks, such as air conditioning and dressing gowns.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and down duvets
  • Bathrooms with rainfall showers or deep-soaking baths plus bidets and free toiletries
  • 42-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, heating and daily housekeeping

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 8 per day)

Food and drink

  • Free local cuisine breakfast available daily 7 AM to 10 AM
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Nostra
  • Indigo
  • Mosaico
  • Papamambo
  • Restaurante Botanic

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Outdoor pool (guest access)
  • Playground
  • Sauna

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 62,431 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or rainfall showerhead
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Please note: This property’s Half Board and Full Board rates do not include beverages.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Self-parking fee: EUR 8 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Parties and events are allowed on site
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Level Melia Villaitana
Level Melia Villaitana Benidorm
Level Melia Villaitana Hotel
Level Melia Villaitana Hotel Benidorm
Level Melia Villaitana Hotel Adults Benidorm
Level Melia Villaitana Hotel Adults
Level Melia Villaitana Adults Benidorm
Level Melia Villaitana Adults
Level Meliá Villaitana Hotel Benidorm
Level Meliá Villaitana Hotel
Level Meliá Villaitana Benidorm
Level Meliá Villaitana
The Level at Melia Villaitana Hotel Adults Only
The Level at Melia Villaitana Hotel
The Level at Meliá Villaitana
The Level at Melia Villaitana Hotel
The Level at Melia Villaitana Benidorm
The Level at Melia Villaitana Hotel Benidorm

Frequently asked questions

Does The Level at Melia Villaitana have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at The Level at Melia Villaitana?

As of 25 Dec 2024, prices found for a 1-night stay for 2 adults at The Level at Melia Villaitana on 6 Jan 2025 start from AU$314.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Level at Melia Villaitana pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Level at Melia Villaitana?

Self-parking is available for EUR 8 per day.

What time is check-in at The Level at Melia Villaitana?

Check-in start time: 4 PM; check-in end time: noon. After-hours check-in is not available.

What time is check-out at The Level at Melia Villaitana?

Checkout is at noon.

Where is The Level at Melia Villaitana located?

Situated near the beach, this luxury hotel is within 2 miles (3 km) of Terra Natura, Villaitana Golf Course and Aqua Natura. L'Aiguera Park and Guillermo Amor Municipal Stadium are also within 3 miles (5 km).

Reviews

8.6

Excellent

Rating 10 - Excellent. 47 out of 81 reviews" "
Rating 8 - Good. 19 out of 81 reviews" "
Rating 6 - Okay. 8 out of 81 reviews" "
Rating 4 - Poor. 5 out of 81 reviews" "
Rating 2 - Terrible. 2 out of 81 reviews" "

9.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Terrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant 2 night stay out of season.
Stayed 2 nights in Dec 2024

10/10 Excellent

Claire

Stayed 1 night in Oct 2024

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Website A la carte restaurants not open.
We arrived to find none of the A La carte restaurants were open although advertised as open on the website. We were told on arrival we should have called in advance. We eat in The Level restaurant which was self service on the first day. The food was not what we had expected from a 5 star resort. You also had to like cats who seem to be encouraged to mingle with guests while eating. We spent most of the next day trying to arrange for an alternative venue to eat so didn’t make the best use of the facilities. We were both totally underwhelmed by the whole experience. On checking out the bill was incorrect and had it amended. Then to find an hour after we left that further charge had been added. We recorded a detailed complaint to Jose in the customer experience team and have been waiting a response. I had held off posting a response in the hope the Hotel would have at least contacted my wife and I with an apology. We played on the adjoining golf course which was great although when we arrived there wasn’t any food being served until 11am.
Stayed 2 nights in Jun 2024

6/10 Okay

Iuliia

Travelled with family, Travelled with group
Liked: Room comfort
In general, the hotel needs rennovation and services to get better: medditeranean style is really cool and the territory is huge, but the terrace is not secured at all, your neighbor can just step over a low board and be on your terrace and if you are on the 1st or 2 floor, just in 3 m from you is a golf camp that you cant enjoy time on terrace and the golf ball could be dropped to your head. Room service works just till 00:00 and after that its impossible to get absolutely nothing, not food or drinks , not any kind of help or service. The spa is like a separate part but not part of the hotel, so to enjoy access to swim pool, sauna etc you have to be ready to pay extra. On the territory is few restaurants, but if you are planning to get a weekend escape be ready that just a buffet restaurant is open , nothing more. The room itself is ok, but TV even doesnt have option to connect devices , the hair dryer could be replaced for smtg not from 20 th Century, smell of canalization is also not pleasant in the bathroom and black marks around the bath, the fossets is already that old that the metalic cover is falling off. So, its nice to have this big hotel, but also , the Level of facilities and services could be better for this price and name of the hotel.
Stayed 1 night in Feb 2024

6/10 Okay

Rafael, Raleigh

Travelled with partner
Liked: Cleanliness
Expecting better overall service
Stayed 2 nights in Aug 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, have stayed many times, beds very comfortable.
Stayed 2 nights in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always enjoyable
Visited meny times, always had a good time, bed comfortable. Great spa.
Stayed 2 nights in Nov 2021

2/10 Terrible

Michelle

Stayed 1 night in Sep 2021

8/10 Good

roland

Liked: Cleanliness, staff & service, room comfort
Atmospheric and pretty island resort
The place is huge, with more pools and restaurants than you can shake a stick at. Lots of nice, large rooms with private balconies. You get a nice view of Benidorm town, which is a couple of Km away. Yes there are lots of golfers, but there are many families and couples just hanging out around the grounds, or in the spa, so it does not feel too golfy. I guess the complex was built twenty to thirty years ago, as you can see signs of age, but the furniture felt new and contemporary so the overall vibe was not sad at all. People were nice, everyone knew what they were doing. Recommended (and I am fussy).
Stayed 2 nights in Oct 2020

6/10 Okay

Torki, New york

Disliked: Cleanliness, staff & service, property conditions & facilities
When I checked in it takes around 20 minuets the stuff was not expert, the room service when I ordered they bring me only the plate 😀 there is no spone and fork and and all the facilities , the water was disconnected 2 times, overall the price doesn’t worth it.
Stayed 1 night in Jul 2018

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Lovely hotel. The Level could have been better explained on arrival, but otherwise great.
Stayed 4 nights in Oct 2017

6/10 Okay

Rev Roy Royston, At Home

Liked: Cleanliness, room comfort
Disliked: Staff & service
Big Quality Hotel Complex
Mainly Spanish Guests. Don't cater or speak much English. Food always cold. All shows n entertainment in Spanish. 3 miles out of Benidorm. Expensive. Good quality resort.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A great shame
Top place let down badly by extremely poor service

10/10 Excellent

Martin, Reading, Berksire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with very friendly staff
Wonderful hotel with excellent facilities for couples. The staff were so friendly, especially Sandra and Carmen at the front desk. Nothing was too much trouble for them. My wife is a vegetarian and the choice of food was limited for dinner. Once we made Leanor and Rosa aware of this, my wife enjoyed dinners being specially prepared for her each evening. There are two great golf courses on the door step and easily accomodates large groups. The hotel is well presented, but it is the freindliness of the staff who really made our holiday.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
We had an amazing stay at the The Level at the Melia Villaitana and couldn't fault anything. The room was beautiful, food was superb but the whole place was so tranquil we had a truly relaxing few days.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous short break. The hotel staff were amazing

10/10 Excellent

Michael, Runcorn, Cheshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you expect from a 5*
This is the perfect place to visit if you want to relax and eat good food. The only downside is that I booked a room for a couple and there were 2 beds pushed together so we were constantly falling through the gap in the middle of the night! We extended our checkout until 7pm for 60 euros which I didn't think was bad.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
relaxing with good views and pool facilities
Booked an extra week so stayed two weeks in all. Impressive pools with Bali beds available and plenty of loungers, towels, etc. Free non-alcoholic drinks from 11 to 11. Alcohol and canapés free from 1800 to 2000 - serve yourself. Plenty of entertainment if you want it in the sister hotel alongside and a choice of food venues - although noisy and a bit crowded there with hordes of children - I love children but not in that volume! So we stayed inside the Level most of the time.

10/10 Excellent

James, Bournemouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Awesome

10/10 Excellent

Simon, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property a short drive out of Benidorm
The Level is an absolutely beautiful hotel with stunning grounds, a number of swimming pools and of course the golf course. We didn't try all of the restaurants but breakfast was excellent and the service at the main bar near the entrance was very good too. You can't help but feel relaxed here and in my opinion it is head and shoulders above all of the other hotels in the area.

2/10 Terrible

Baking, London, UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No air conditioning at a five star hotel!
WARNING - Room "Air conditioning/ heating" (as described on their website) does not mean guests can regulate room temperatures. During my 5 days/4 nights stay at end of September with temperature in mid20sC, the air conditioning system was turned off. After I notified the front desk on 3 separate occasions and spoke with the manager on duty who said she would investigate, nothing was done to address the uncomfortable room temperature. I dreaded sleeping in the room. We got through the nights by sleeping on top of the covers and leaving the doors wide open to let in cool air. My experience with this hotel management worsened after returning from my stay. I contacted their "Quality Department" to notify them of my experience. Their initial response was "the temperature suddenly decreased and it was for this reason that we decided to turn off the air conditioning for a few days, after receiving comments from other guests who thought it was cold." When I pointed out that mid20C is the average temperature for Alicante, Spain in September, questioned why my complaint of the warm room was dismissed, and highlighted their website's claim to offering "air conditioning/heating", their response was it was not reasonable for me to expect "air conditioning/heating" would be available 365 days a year.

10/10 Excellent

Annette09, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FaBuLous!!!!!!!
From start to finish we have had a very enjoyable stay - very rest full the staff are very helpful and friendly particularly Davide serving our drinks and Javier helping me with my return flight when experiencing problems. From 7-8 there are complimentary drinks and canopies served which is a very nice touch. My room was wonderfully comfortable over looking the Golf Course I really have had a wonderful break.

8/10 Good

Holly, Birmingham UK

Liked: Property conditions & facilities, room comfort
Good Hotel for getting away from it all
We arrived at the Hotel at 1.00 pm but were allowed to check in to our room which gave us the afternoon to chill out and settle in. Our room was on the ground floor overlooking the Level pool area and had a lovely spacious balcony. We spotted in the room directory that the mini bar contents were complimentary for level guests so we enjoyed a beer, a bottle of wine and a couple of waters from it HOWEVER on check out our bill included a charge of nearly €40 for these items. When we queried this we were told the 'offer' had expired a couple of weeks ago and where had we seen the offer? This put a slight downer on what had been a lovely weekend 25th silver wedding anniversary celebration stay for us. The receptionist did eventually remove the charge and accepted that the details in the room should have been updated with regards to mini bar pricing!! Not a very good lasting impression however for us of this 5 star Hotel!!

8/10 Good

Helen, Preston

Liked: Cleanliness, room comfort
Peaceful hotel
I have just returned after a three night stay at this hotel. I had a suite which was wonderful, very spacious. I wanted a peaceful relaxing experience and that is was I got.

10/10 Excellent

AB, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil and relaxing
The resort is beautiful, massive rooms well equipped and a free and well-stocked minibar (although it was not really replenished as promised). The beds are twins which is always a bit annoying if you are travelling in a couple but seems to be a popular option in Europe. The view of the bay from the balcony is stunning and the balcony is very generously sized. The facilities in the Levels Lounge are very good and we enjoyed the complimentary cocktail hour each night, with a nice variety of drinks and snacks. The pools are scrupulously clean, and everything in the resort seems well maintained. The heated pool is a great touch. Overall we really loved the resort and would definitely return. Although it was not peak season and therefore was generally quieter anyway, the adults only aspect is such a plus and I wish that more hotels would do it.