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Hotel Kaia

2.0 star property
Pension with a marina, near Port of Bilbao

Choose dates to view prices

Photo gallery for Hotel Kaia

Desk, blackout curtains, free cots/infant beds, free WiFi
Exterior
Desk, blackout curtains, free cots/infant beds, free WiFi
Lobby sitting area
Bathtub, free toiletries, hair dryer, towels

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Pet-friendly
  • Laundry
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Economy Single Room

Desk, blackout curtains, free cots/infant beds, free WiFi

Economy Single Room

Highlights

Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Digital channels
Desk
Daily housekeeping
  • 23 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double or Twin Room

Desk, blackout curtains, free cots/infant beds, free WiFi

Double or Twin Room

Highlights

Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Digital channels
Desk
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Basic Triple Room

Desk, blackout curtains, free cots/infant beds, free WiFi

Basic Triple Room

Highlights

Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Digital channels
Desk
Daily housekeeping
  • 23 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

Highlights

Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Digital channels
Desk
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed
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About the area

Map
El Puerto 19 Bajo, Zierbena, Bizkaia, 48508

Getting around

  • Santurtzi Metro Station - 5 min drive
  • Abanto y Cierbana Putxeta Station - 7 min drive
  • Bilbao (BIO) - 23 min drive

About this property

Hotel Kaia

Pension near Port of Bilbao
You can look forward to an adjacent golf course, a marina and a terrace at Hotel Kaia. The on-site restaurant offers breakfast and lunch. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks include:
  • Continental breakfast (surcharge), multilingual staff and smoke-free property
  • Luggage storage
Room features
All guest rooms at Hotel Kaia offer amenities, such as free WiFi.
Other conveniences in all rooms include:
  • Bathrooms with baths and free toiletries
  • 22-inch flat-screen TVs with digital channels
  • Free infant beds, heating and daily housekeeping

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking

Food and drink

  • Daily continental breakfast available 9 AM to 11 AM for a fee: EUR 3 per person
  • A bar/lounge
  • A restaurant

Family friendly

  • Free cot

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Marina
  • Terrace

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with digital channels

More

  • Desk
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 9 AM - 9 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of EUR 15, per pet, per day, plus a deposit of EUR 15.00 per stay
Service animals are welcome, and are exempt from fees
1 total (up to 15 kg per pet)

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for continental breakfast: from approximately EUR 3.00 per person
  • Pet deposit: EUR 15.00 per stay
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Hotel Kaia Zierbena
Kaia Zierbena
Hotel Kaia Pension
Hotel Kaia Zierbena
Hotel Kaia Pension Zierbena

Frequently asked questions

Is Hotel Kaia pet-friendly?

Yes, this property allows pets (limit 1 total) with a maximum weight of up to 15 kg per pet. There's a deposit of EUR 15.00 per stay and a fee of EUR 15 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Kaia?

There is free parking nearby.

What time is check-in at Hotel Kaia?

Check-in start time: 2 PM; check-in end time: 9 PM.

What time is check-out at Hotel Kaia?

Checkout is at 11 AM.

Where is Hotel Kaia located?

Situated in Zierbena, this golf pension is within 1 mile (2 km) of Bay of Biscay and Port of Bilbao. Estuary of Bilbao and Playa de Zierbena are also within 10 minutes.

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Hotel Kaia Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 22 reviews
Rating 8 - Good. 6 out of 22 reviews
Rating 6 - Okay. 2 out of 22 reviews
Rating 4 - Poor. 5 out of 22 reviews
Rating 2 - Terrible. 2 out of 22 reviews

8.4/10

Cleanliness

7.4/10

Staff & service

10/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Booked in at the last minute, less than 2 hours before we checked in and the staff were very welcoming and friendly. They bent over backwards to help us and prepared food for us after the bar had closed as we had missed service. We would highly recommend and will be staying there again.
Stayed 1 night in Apr 2021

8/10 Good

Aphra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived late but was assisted by phone to check in.
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2020

10/10 Excellent

Inma, Reims France

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très propre ! Bon accueil ! Super petit déjeuner !
Stayed 1 night in Aug 2020

4/10 Poor

julie

Stayed 1 night in Jun 2020

10/10 Excellent

MARIA DEL ROSARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

ann

Liked: Cleanliness
Disliked: Room comfort

Right next to ferry port

Proximity to the port excellent. Not well signposted. Keys have to be picked up in bar, confusing. Hotel is clean but very hollow in sound and not soundproof in rooms. A dog was in hotel which barked all night and a crying child , doris banged and all footsteps can be heard. Hardly slept a wink. Nowhere to buy coffee and bar was closed so no breakfast. No fans or air con. Shame it could be good only 5 mins to ferry.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

JUAN JOSE PAGES ZAMORA

Liked: Cleanliness
Disliked: Staff & service, room comfort

Solo para casos de emergencia

No disponen de seervicio de cafeteria y tampoco hay un bar o cafeteria abierto hasta las 9 de la mañana cerfcano
Stayed 2 nights in Sep 2018

10/10 Excellent

maria belen

Descanso ideal

Es un hotel estupendo en un pueblo súper tranquilo. Las personas que lo llevan muy amables y la habitación muy amplia y limpia. Llevábamos un gatito, se portaron muy bien con él.
Stayed 1 night in Aug 2018

2/10 Terrible

Denise, England

Disliked: Staff & service, property conditions & facilities, room comfort

Close to ferry.

It is very close to the ferry which was convenient for the morning but there is no parking at the hotel and public parking nearby was very busy. Check in was at a restaurant/bar below the hotel. We were told the restaurant closed at 9pm and they were shut tomorrow for a holiday so no breakfast was available. The room was basic. Maybe all this would be ok in a two star hotel if the price was two star. For the rest of our trip we had mainly stayed in Paradors where the rate with breakfast was little more than the room rate here. We will not be returning.
Stayed 1 night in Aug 2018

10/10 Excellent

Amalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely!

Wunderbares, kleines, gemütliches Hotel. 1 Stunde von Bilbao entfernt, aber mit einfacher Verkehrsverbindung. Sehr empfehlenswert!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable!

Hotel Kaia was definitely worth the extra walk!

8/10 Good

julie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

quaintest hotel & location

Quaint hotel, perfect location for ferry port which was literally 5 mins away Check in was in restaurant below which was ok Room was very clean & comfortable but could do with tea/coffee making facilities as bar below closed at 9pm
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveller

Disliked: Staff & service

Not recommended

Room ok but small Beds good quality Not very clean Too expensive compared with quality Personnel at checking not friendly Very noisy outside during almost whole night Elevator doesn't work Breakfast only at 10 am
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Very pleasant stay

4/10 Poor

Val

Liked: Cleanliness
Disliked: Room comfort
Room was very cold. Although the heating was on when we arrived, it was off when we came back from having a meal and didn't come on again before we left. A family with a small child went and sat in their car to get warm.

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities

Clean hotel close to ferry port

Great food in the restaurant although there was no food or drink available at breakfast. The heating did not come on in the morning and in winter it was required.

2/10 Terrible

Jen, Surrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HOTEL WAS LOCKED UP AND SMELT MUSTY.

The hotel (if you can call it a hotel) was locked up and empty when we arrived. We walked around the side to a bar and was told this is where to check in. At this point we would have walked away but it was late, we had been driving all day and did not know the area for other hotels. We had to pay up front as we were told that nobody would be about in the morning, and we had to leave the key in a post box. We let ourselves into the building, the musty smell hit us immediately. It was pitch black and empty, and only dim lights came on as we tried to find the room. We found the room, where the door had been left wide open with all windows open and the rugs hanging out of the window. It was dismal. Had we not already paid or not have been charged on our card we would have left immediately. I cannot believe that this sort of hotel can be allowed to charge an astronomical fee of 75e for facilities of this kind.

6/10 Okay

sònia, Masies de Roda (BCN)

Liked: Room comfort

Es un hotel cómodo. Lejos de zona turística.

No sirven desayunos domingos y festivos hasta las diez, y en los días laborales a partir de las nueve! Está lejos de zonas turísticas y su ubicación es un poco extraña. En las inmediaciones hay solo restaurantes muy caros.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sjarmerende hotell, trivelig betjening

Sjekk inn i caféen i kjelleren, ryddig og rent rom. Fleksibel utsjekk. Trivelig sted med gode bussforbindelser til Bilbao sentrum.

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort