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Sercotel Ayala Bilbao

4.0 star property
Adults-only hotel connected to a shopping centre in Bilbao with a 24-hour front desk

Photo gallery for Sercotel Ayala Bilbao

Superior Room
Junior Suite
Hallway
Hallway
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning
The current price is AU$164
includes taxes & fees
13 July - 14 July

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Basic Room

Basic Room

Basic Room

8.6 out of 10
Excellent
(8 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Separate bedroom
  • 14 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Double Room

1 bedroom, down duvets, minibar, in-room safe

Classic Double Room

9.0 out of 10
Wonderful
(44 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Separate bedroom
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

1 bedroom, down duvets, minibar, in-room safe

Junior Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Down duvet
  • 38 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Separate bedroom
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room

Superior Room

Superior Room

9.8 out of 10
Exceptional
(11 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Separate bedroom
  • 29 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

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About the area

Map
Canciller Ayala, Bilbao, 48008

What's nearby

  • Plaza Moyua - 6 min walk - 0.6 km
  • Plaza Nueva - 8 min walk - 0.7 km
  • Ribera Market - 10 min walk - 0.9 km
  • Guggenheim Museum Bilbao - 11 min walk - 1.0 km
  • San Mames Stadium - 3 min drive - 1.8 km

Getting around

  • Bilbao-Abando Station - 3 min walk
  • Abando Station - 3 min walk
  • Bilbao (BIO) - 15 min drive

Restaurants

  • ‪NKO Eneko Restaurant - ‬3 min walk
  • ‪Arrese - ‬3 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Monterrey - ‬3 min walk
  • ‪Bilbao Berria - ‬4 min walk

About this property

Sercotel Ayala Bilbao

Upscale hotel near Guggenheim Museum Bilbao
Located close to San Mames Stadium, Sercotel Ayala Bilbao provides a library, laundry facilities and a fireplace in reception. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), express check-out and a 24-hour front desk
  • Multilingual staff, coworking spaces and smoke-free property
  • Tour/ticket information, a reception hall and a lift
  • Guest reviews speak highly of the central location and helpful staff
Room features
All 61 individually furnished rooms feature thoughtful touches such as laptop-friendly workspaces and air conditioning, in addition to amenities such as free WiFi and desk chairs. Guest reviews speak positively of the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with bidets and hairdryers
  • 50-inch flat-screen TVs with digital channels
  • Wardrobes/cupboards, daily housekeeping and desks

Languages

English, French, Spanish

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  • Air conditioning
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The price is AU$151
includes taxes & fees
20 July - 21 July
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (EUR 20 per day); discounts available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 15 per person

Things to do

  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (80 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)

More

  • Built in 2019
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: anytime
Early check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 20 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 15 per person
  • Nearby parking fee: EUR 20 per day(492 ft away; open 24 hours)
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Parking height restrictions apply

Property is also known as

Sercotel Ayala Bilbao Hotel
Sercotel Ayala Bilbao Bilbao
Sercotel Ayala Bilbao Hotel Bilbao

Frequently asked questions

Is Sercotel Ayala Bilbao pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 20 kg per pet. There's a fee of EUR 20 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Sercotel Ayala Bilbao?

As of 6 July 2025, prices found for a 1-night stay for 2 adults at Sercotel Ayala Bilbao on 13 July 2025 start from AU$163.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Sercotel Ayala Bilbao?

Check-in start time: 2:30 PM; check-in end time: anytime.

What time is check-out at Sercotel Ayala Bilbao?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Sercotel Ayala Bilbao located?

Located in Bilbao City Centre, this hotel is within a 10-minute walk of Ensanche and Bay of Biscay. Guggenheim Museum Bilbao and San Mames Stadium are also within 1 mile (2 km). Abando Station and Abando Tram Stop are within a 5-minute walk.

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Sercotel Ayala Bilbao Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 311 out of 455 reviews
Rating 8 - Good. 112 out of 455 reviews
Rating 6 - Okay. 25 out of 455 reviews
Rating 4 - Poor. 4 out of 455 reviews
Rating 2 - Terrible. 3 out of 455 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

Nice new hotel, city center. Close to shopping and restaurants. Clean, quiet room with nice bathroom.
Stayed 2 nights in Jun 2025

10/10

Close to everything and great staff.
Stayed 4 nights in May 2025

10/10

Great location and value
Stayed 2 nights in May 2025

10/10

Excellent location Great beds Clean hotel
Stayed 1 night in Apr 2025

10/10

Clean, friendly staff. Decent breakfast and a nice central location in Bilbao. Having the room next to the staff door maybe wasn't ideal but there was only one morning when they were using it.
Stayed 3 nights in May 2025

10/10

Nice hotel, well located. We only stayed there for 1 night but it was good.
Stayed 1 night in May 2025

10/10

I really enjoyed staying 5 nights in this property. First, it definitely was in a central location in a very walkable area. I love to walk, silo this location fit me well. The room was adq
Stayed 6 nights in Apr 2025

10/10

Great place..very clean and friendly staff..right in the middle of town .easy to walk everywhere
Stayed 2 nights in Feb 2025

10/10

I really enjoyed staying at this hotel. Everything was great.
Stayed 3 nights in Jan 2025

10/10

Great breakfast!
Stayed 3 nights in Dec 2024

8/10

Great location
Stayed 3 nights in Sep 2024

10/10

The staff were very helpful with restaurant recommendations & directions. It’s right in centre of things so great for exploring. Clean & comfortable no frills hotel.
Stayed 3 nights in Sep 2024

10/10

.
Stayed 4 nights in Apr 2025

8/10

Everything was OK. Felt more like a 3 star hotel than a 4 star.
Stayed 3 nights in Feb 2025

10/10

We enjoyed our stay - great location and the hotel had everything we needed, it was clean and well maintained!
Stayed 2 nights in May 2024

10/10

This was a great hotel! Very clean and quiet and walking distance to many of the main sites.
Stayed 2 nights in Jul 2024

10/10

Very good hotel, modern and spacious and in walking distance of all shops
Stayed 5 nights in Jul 2024

8/10

comfortable and friendly hotel convenient for the city centre.
Stayed 2 nights in Jun 2024

10/10

Great hotel in a central position. Staff were friendly and helpful. The rooms were clean and comfortable, would recommend.
Stayed 4 nights in Jul 2024

8/10

This is a good business hotel. No real amenities, gym/bar etc but perfect location and really quiet and clean rooms. Would choose this hotel again if I travelled to Bilbao
Stayed 4 nights in Sep 2024

8/10

Nice clean rooms
Stayed 2 nights in Sep 2024

10/10

We enjoyed the stay a lot - the hotel is very comfortable and convenient for both the train station and the city centre. The staff were friendly and accommodating. Good breakfast with very nice coffee.
Stayed 2 nights in Aug 2024

10/10

This is a very nice hotel situated close to everything interesting in Bilbao. My room was small, but it was good enough for my needs and it was clean. I would definitely stay here again.
Stayed 3 nights in Sep 2024

10/10

Excellent hotel. The staff is wonderful and always helpful with a smile. The room is very good. The area is perfect, close to everything
Stayed 3 nights in Aug 2024

8/10

Tranquil for a city hotel close to all the tourist sites Receptionists spoke mgood English and were helpful to us
Stayed 5 nights in May 2024