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URH Palacio de Oriol Hotel

4.0 star property
Hotel in Santurtzi with 24-hour front desk and restaurant

Photo gallery for URH Palacio de Oriol Hotel

Terrace/patio
Junior Suite, Ocean View
Front of property
Lobby sitting area
Front of property - evening/night

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • 24/7 front desk
  • Room service
  • Breakfast available
The current price is AU$104
includes taxes & fees
2 Mar - 3 Mar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
Minibar
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, blackout curtains

Superior Double Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
Minibar
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View

Junior Suite, Ocean View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Single Room

Single Room

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Hairdryer
Private bathroom
Minibar
Satellite channels
  • 19 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Premium Room, Terrace

Minibar, in-room safe, desk, blackout curtains

Premium Room, Terrace

Highlights

Terrace
Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Bathrobes
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Map
Avenida Cristobal Murrieta, 27, Santurtzi, Bilboaldea, 48980

What's nearby

  • Vizcaya Bridge - 10 min walk
  • Playa de las Arenas - 16 min walk
  • Bilbao Exhibition Centre - 9 min drive
  • Port of Bilbao - 12 min drive
  • San Mames Stadium - 16 min drive

Getting around

  • Santurtzi Penota Station - 5 min walk
  • Penota Station - 6 min walk
  • Bilbao (BIO) - 23 min drive

Restaurants

  • ‪Restaurante Nauticos - ‬6 min walk
  • ‪Bar Lolo - ‬6 min walk
  • ‪La Galería - ‬9 min walk
  • ‪Café Antxeta - ‬8 min walk
  • ‪Garbatella - ‬9 min walk

About this property

URH Palacio de Oriol Hotel

Upscale hotel near Port of Bilbao
A terrace, a playground and a library are just a few of the amenities provided at URH Palacio de Oriol Hotel. The on-site Spanish cuisine restaurant, El Palacio, offers lunch and dinner. In addition to dry cleaning/laundry services and car hire on-site, guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), self-parking (surcharge) and luggage storage
  • Multilingual staff, wedding services and smoke-free property
  • A vending machine, a 24-hour front desk and a banquet hall
Room features
All 88 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with baths and free toiletries
  • TVs with satellite channels
  • Daily housekeeping, desks and phones

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 15 per night)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; EUR 15 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Palacio
  • El Palacio

Things to do

  • Library
  • Playground
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night.

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 15 per person
  • Self-parking fee: EUR 15.00 per night
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

URH Palacio Oriol Hotel Santurtzi
URH Palacio Oriol Hotel
URH Palacio Oriol Santurtzi
URH Palacio Oriol
Nh Hotels Santurtzi
Nh Hotel Santurtzi
Urh Palacio De Oriol
URH Palacio de Oriol Hotel Hotel
URH Palacio de Oriol Hotel Santurtzi
URH Palacio de Oriol Hotel Hotel Santurtzi

Frequently asked questions

Is URH Palacio de Oriol Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at URH Palacio de Oriol Hotel?

As of 24 Feb 2025, prices found for a 1-night stay for 2 adults at URH Palacio de Oriol Hotel on 2 Mar 2025 start from AU$103.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at URH Palacio de Oriol Hotel?

Self-parking is available for EUR 15.00 per night. Limited spots are available.

What time is check-in at URH Palacio de Oriol Hotel?

Check-in start time: 3 PM; check-in end time: 8:30 PM. After-hours check-in is not available.

What time is check-out at URH Palacio de Oriol Hotel?

Checkout is at noon.

Where is URH Palacio de Oriol Hotel located?

Located in the heart of Santurtzi, this hotel is within a 10-minute walk of Estuary of Bilbao, Bay of Biscay and Vizcaya Bridge. Playa de las Arenas and Playa de la Bola are also within 2 miles (3 km). Santurtzi Penota Station is only a 5-minute walk and Penota Station is 6 minutes.

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URH Palacio de Oriol Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 155 out of 425 reviews
Rating 8 - Good. 160 out of 425 reviews
Rating 6 - Okay. 57 out of 425 reviews
Rating 4 - Poor. 34 out of 425 reviews
Rating 2 - Terrible. 19 out of 425 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

BERTRAND

Although away from central Bilbao, it was an excellent hotel with character, in a nice populated neighborhood. The fact that they accept pets and their parking garage were significant benefits for us.
Stayed 1 night in Feb 2025

8/10 Good

Adriana

I asked a change of room and they did immediately, ranking care of me. Very professional.
Stayed 7 nights in Nov 2024

6/10 Okay

Elizabeth

The restaurant and bar in this hotel is closed until February. In the information on the website for Hotels.com it stats there is a restaurant and bar. Also no tea or coffee facilities in the room.
Stayed 1 night in Nov 2024

10/10 Excellent

Alan

GOOD HOTEL CLOSE TO FERRY PORT
Stayed at the URH. Palacido de Oriol Hotel on 3 separate occasions, and have been very happy with our stay. The only problem I can see is if someone is a light sleeper, then they must ask for a room facing away from the railway line the has trains going past from 5 am until late in the evening, and they are quite noisy.
Stayed 1 night in Oct 2024

4/10 Poor

Elizabeth

Arrived at hotel to discover that the restaurant and bar were closed from November to February. No coffee or tea facilities in our room. This was not stated on the website
Stayed 1 night in Nov 2024

10/10 Excellent

Victor

Nice place to stay
Stayed 3 nights in Sep 2022

10/10 Excellent

Alan

Excellent hotel at a fair price for great service
Stayed before. That’s why we chose again this same hotel. Hotel staff are so welcoming and helpful. Evening meal and breakfast was very good and the voice was excellent. Will be booking with this same hotel on our next trip in October.
Stayed 1 night in Jun 2024

8/10 Good

Richard

Initially it was difficult to locate the hotel. But we did so eventually. Warm welcome at reception and a lovely room. But the view was not inspiring. Overlooking the railway which was quite noisy with trains stopping and starting until late at night. We like to sleep with a window open and this was difficult with the noise.
Stayed 1 night in Sep 2024

10/10 Excellent

ROBERTA

Great value for your money.
Stayed 1 night in Sep 2023

10/10 Excellent

John

Overnight stay at ferry port
Excellent hotel lovely location and great service. Car parking a bit tight but very secure Have stayed here before and will do again
Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Dated and tired. Staff not that interested. Gave up waiting for any member of staff at all to turn up at breakfast. Needs substantial investment to bring it into line.
Stayed 1 night in Jul 2024

10/10 Excellent

Stephen

This unique propery was once a grand home overlooking the water in Santurtzi. Fabulous, spacious rooms, a bar with plentiful seating, and a restaurant with delicious food! Confortable beds, on-site underground oarking, and an atmosphere of early 29th century splendor. Loved everything!
Stayed 1 night in Mar 2023

8/10 Good

Jean

Otherwise great hotel, only the noise of trains was disturbing in the rooms of the lower floors.
Stayed 4 nights in Sep 2023

10/10 Excellent

Adriana De

All good
Stayed 2 nights in Apr 2024

10/10 Excellent

Martin

Super
Stayed 10 nights in Aug 2022

8/10 Good

Peter

Room was very clean, but facing the train station, not much sleep !
Stayed 1 night in Oct 2022

6/10 Okay

Dmitrijs

Outdated property. Impossible to sleep as windows were not sound proof and facing train station (noise). Walls not sound proof.
Stayed 1 night in Feb 2024

8/10 Good

leonardus

Not standaard room anymore
Standaard room 25 meter from rail track, with cargo trains
Stayed 4 nights in Jul 2023

8/10 Good

chris

That`s the difference.
we enjoyed our four night stay and would book again. the hotel is well documented on various review/hotel sites and generally, we agree with the comments so no repitition required. two things; 1/ stretch your budget and go for the best room configuration possible, 2/ whatever you decide, you will be in the best possible hands- the team of staff here are worthy of 10/10 throughout....from top to bottom, side to side, an impeccable approach to customer service. That`s the difference.
Stayed 4 nights in Jun 2023

6/10 Okay

Kenneth

Unique beautiful building, short walk to metro to Bilbao, safe parking, staff spoke excellent English, spacious room. Didn’t like restaurant which served the worst meal we’ve had over 10 day vacation. Food was flavorless, meat was terribly dry. Google maps did not find correct location so we hired an Uber to let us follow to the hotel. Streets are difficult if you don’t know the area.
Stayed 2 nights in Sep 2023

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived to the hotel after a 10 hours drive from Algeciras because I was driving back to the UK. As mentioned in the description the parking is not always guaranteed, but you can park is the hospital car park across the road whixh is fine. However l had lots fo luggage to unload and asked if someone could help or at least take my car to the carpark unload it then leave. The female receptionist was very rude inconsiderate and unhelpful and said this is a 4* hotel not 5 so no one is available to help. i had to push the trolley is a very steep path and it got stuck and couldn’t move it luckily one of the guests saw me struggling and helped. The place is smells of mould and has mould everywhere. I don’t have asthma and I was struggling as I was coughing the whole night. The room was also dirty. I’m only giving this place a 1 star because of the gentleman next day who allowed me to take my car inside the carpark to load it as its way easier because I just had to take the lif and push the trolly for two seconds instead of a 10 min journey!!!! Will DEFINITELY NOT BE RECOMMENDING THIS PLACE TO ANYONE!! Horrible service.
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not a 4 star hotel, very expensive for what offers
Not a 4 star hotel AT ALL! In the room you find not even half liter water bottle, no toothbrush, just some SMALL shower gel and shampoo "bottle". VERY, VERY noizy due to trains passing just couple of meters to hotel. Only one reception stuff understood me that I could not sleep and changed the room. The other ones were arogant, anyway NOT 4 STAR HOTEL EMPLOYEE! When client claims the noise from trains, WE MAKE EVERYTHING POSSIBLE TO MAKE HIM HAPPY, NOT TELL HIM IMMEDIATELY "NOT POSSIBLE"
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Liked: Room comfort
I cannot recommend
Most of the rooms are not in the beautiful, historic building you see on the photos, but rather on a huge underground extension they built underneath. Because of the sloped terrain, rooms face the back of the building and don't seem apparent when looking at the original palace building. These rooms are below-grade and face busy train tracks, and they are quite close to them. The noise and, often, the vibration of trains passing by made our stay very unpleasant, it really was hard to get a good sleep. Rooms also feel tired and outdated, but they are otherwise spacious and comfortable. The grounds and surroundings are nice. Very limited parking within the hotel, but we found plenty of space in the hospital's parking lot across the street. I do not recommend the restaurant at the back of this hotel, despite the views and outdoor patio.
Stayed 1 night in Oct 2023

6/10 Okay

Joseph

Liked: Staff & service
Does the job
The hotel was fine. It did the job. It's in a good location being so close to the train station - getting into Bilbao is very easy. Some nice places to eat just down the road. Rooms were fine, pretty standard affair, although cleaned to a high standard. Biggest disappointment was the service. Staff at check in and check out were cold and unwelcoming, bordering on rude. Very much not in keeping with how friendly I found Spanish people to be in general. The hotel bar is also a waste of time and not worth visiting. There was no outside seating at all despite clearly having space for it, and it normally being there (according to staff) presumably because it wasn't summer. At the end of the day it does the job.
Stayed 4 nights in Mar 2023

8/10 Good

Barbara

Hotel was large, clean and comfortable. Reception was efficient. Car park good but spaces quite small. Room was adequate but nothing special. Breakfast good. Biggest problem was the restaurant was shut for dinner and we were told the nearest restaurant was about 800 metres away. There was a shelf of snack meal for sale at very high prices.
Stayed 1 night in Dec 2024