"Great location and outstanding staff. They greet you with smiles when you arrive and when you go out. Everyone is so helpful and if there is a problem with your room they take care of it immediately. Very easy check in and checkout. I’ve stayed here three different years and will gladly return next year."
"The staff were extremely friendly and helpful with handling our queries. They even helped us arrange for the Halong Bay cruise at a cheaper price. The free breakfast was really decent for the price we paid, and they were very prompt in refilling. "
"The staff was amazing, very accommodating helpful with questions. They went above in service. Breakfast is delicious, walking distance to everything in Old Quarter. "
"Great location Friendly service Slight mishap with the hot water supply on one night but the hotel was very apologetic about the inconvenience and we got a small gift when we checked out. Breakfast spread was excellent - changes every day too so nothing gets boring. "
"Immaculate facilities and excellent customer service."