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Lancaster House

4.0 star property
Family-friendly Bogotá hotel in Usaquén with 2 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Lancaster House

Outdoor spa tub
Lobby sitting area
Room service - dining
Piano bar
Junior Suite, 1 Bedroom | View from room
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Hot tub
  • Pet-friendly
  • Parking available
  • Gym
The price is AU$66
includes taxes & fees
26 Dec - 27 Dec

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Heating
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Mini-fridge
  • 84 sq m
  • City view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom, Terrace

Junior Suite, 1 Bedroom, Terrace

Junior Suite, 1 Bedroom, Terrace

Highlights

Furnished patio
Separate dining area
Separate sitting area
Soundproofed
Heating
Free rollaway/extra beds
Free cots/infant beds
Kitchen
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Heating
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Mini-fridge
  • 57 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed
Exterior

Hemma Bogotá Luxury Suites Hotel

Hot tub
Kitchen
Pet-friendly
Free WiFi
8.4 out of 10, Very good, (166)
The price is AU$81
includes taxes & fees
29 Dec - 30 Dec
Hemma Bogotá Luxury Suites Hotel
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About the area

Map
Paralela Autonorte No 106B - 28, Bogotá, Distrito Capital, 110111

What's nearby

  • Unicentro Bogotá - 4 min drive
  • Hacienda Santa Barbara Mall - 5 min drive
  • 93 Park - 5 min drive
  • Andino Shopping Center - 7 min drive
  • Virrey Park - 7 min drive

Getting around

  • Estación Usaquén Station - 11 min drive
  • San Antonio Station - 18 min drive
  • Bogotá (BOG-El Dorado Intl.) - 36 min drive

Restaurants

  • ‪Combo Express Donde Lucho - ‬10 min walk
  • ‪Tostao' - ‬2 min walk
  • ‪Boru - ‬9 min walk
  • ‪Seratta Gourmand Market - ‬5 min walk
  • ‪J&R - ‬9 min walk

About this property

Lancaster House

Upscale family-friendly hotel near Virrey Park
Located close to La Castellana National Theater and World Trade Center, Lancaster House provides a terrace, a garden and a library. Indulge in a facial, a deep-tissue massage and a body treatment at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a fireplace in reception.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self-parking (surcharge) and a round-trip airport shuttle (surcharge)
  • Express check-out, multilingual staff and massage treatment rooms
  • Coffee/tea in reception, a water dispenser and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All 55 rooms feature comforts, such as 24-hour room service and laptop-friendly workspaces, as well as perks, such as separate sitting areas and separate dining areas.
More conveniences in all rooms include:
  • Highchairs, free infant beds and free extra beds
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Eco-friendly toiletries and hairdryers
  • 100-cm HDTVs with premium channels and DVD players
  • Separate sitting areas, separate dining areas and kitchens

Languages

English, French, Hebrew, Hungarian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Parking on site (USD 4 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 10 for adults and USD 10 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Bistro 106
  • Chimney Bar
  • Gatsby

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Full-service spa
  • Karaoke
  • Library
  • Piano
  • Sauna
  • Spa tub
  • TV in common areas

Family friendly

  • DVD player
  • Free cot
  • Free rollaway/extra bed
  • Highchair
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Living room
  • Mini-fridge
  • Separate bedroom
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Conference centre (646 square foot of space)

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Thalassotherapy
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (89 centimetre high)
  • Lift (32 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 100-cm LCD TV with premium satellite channels
  • DVD player
  • MP3 dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Hob
  • Kitchen
  • Microwave
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Living room
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 35, per pet, per night, plus a deposit of USD 35 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 35
  • Christmas Eve (24 December) Gala Dinner per child: USD 25 (up to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 65
  • New Year's Eve (31 December) Gala Dinner per child: USD 30 (up to 12 years old)
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 10 for adults and from USD 10 for children
  • Airport shuttle fee: USD 35 per vehicle (return, maximum occupancy 4)
  • Self-parking fee: USD 4 per night
  • Pet deposit: USD 35 per night
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 15 years old are not allowed in the health club, fitness facility or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Lancaster House Aparthotel
Lancaster House Aparthotel Bogota
Lancaster House Bogota
Lancaster Hotel Bogota
Lancaster House Hotel Bogota
Lancaster House
Lancaster House Aparthotel Bogotá
Lancaster House Aparthotel
Lancaster House Bogotá
Aparthotel Lancaster House Bogotá
Bogotá Lancaster House Aparthotel
Aparthotel Lancaster House
Lancaster House Bogota
Lancaster House Hotel
Lancaster House Bogotá
Lancaster House Hotel Bogotá

Frequently asked questions

Is Lancaster House pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of USD 35 per night and a fee of USD 35 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Lancaster House?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Lancaster House on 26 Dec 2024 start from AU$66.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Lancaster House?

Self-parking is available for USD 4 per night.

What time is check-in at Lancaster House?

Check-in start time: 3:00 PM; check-in end time: 4:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available from 6:00 AM to 1:00 PM.

What time is check-out at Lancaster House?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Lancaster House provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 35 per vehicle applies.

Where is Lancaster House located?

This family-friendly Bogotá hotel is located in the business district, within 2 mi (3 km) of La Castellana National Theater and Virrey Park. World Trade Center and Hacienda Santa Barbara Mall are also within 3 mi (5 km). Estación Usaquén Station is 28 minutes by foot.

Reviews

8.4

Very good

Rating 10 - Excellent. 552 out of 1005 reviews" "
Rating 8 - Good. 236 out of 1005 reviews" "
Rating 6 - Okay. 97 out of 1005 reviews" "
Rating 4 - Poor. 49 out of 1005 reviews" "
Rating 2 - Terrible. 71 out of 1005 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Paola

Business traveller
Rooms without air conditioning and very uncomfortable beds. I didn't sleep for 5 days.
Stayed 5 nights in Dec 2024

10/10 Excellent

Roy

Stayed 4 nights in Nov 2024

10/10 Excellent

Lina Maria

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, limpio, mucha amabilidad por parte del personal y muy seguro.
Stayed 1 night in Dec 2024

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good.
Stayed 5 nights in Nov 2024

10/10 Excellent

Dino

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful stay I will for sure stay again
Stayed 1 night in Nov 2024

10/10 Excellent

Carlos, Kissimmee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy bueno, solo por algunas cosas que se puede corregir, como la cortesía de algunos meseros y de recepción y lo mas importante la limpieza de la habitación
Stayed 8 nights in Nov 2024

10/10 Excellent

Jose, wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Nn
Stayed 1 night in Nov 2024

10/10 Excellent

Maria Gabriela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent property. The value for the money is amazing. The only thing they can improve. Is there Internet Internet service, which is very spotty and slow.
Stayed 9 nights in Oct 2024

10/10 Excellent

Juan

Stayed 4 nights in Aug 2024

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Oct 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 2 nights in Jul 2024

10/10 Excellent

Laura

Stayed 4 nights in Sep 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at all times. Thank you
Stayed 2 nights in Sep 2024

10/10 Excellent

Edith

Stayed 4 nights in Sep 2024

2/10 Terrible

Leandro

Stayed 1 night in Sep 2024

10/10 Excellent

Maria Gabriela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suites are very spacious, clean and comfortable. The service is outstanding. The location is really convenient.
Stayed 8 nights in Sep 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The staff were excellent, especially Javier. I enjoyed the jacuzzi option they offered.
Stayed 3 nights in Sep 2024

8/10 Good

Tonos de

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Jose, wayne

Stayed 1 night in Aug 2024

10/10 Excellent

DIEGO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic attention. Customer service excellent.
Stayed 1 night in Aug 2024

10/10 Excellent

DIEGO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a fascinating experience. The staff went beyond excelling in everything. Highly recommend Lancaster House to everyone.
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely friendly and helpful
Stayed 4 nights in Aug 2024

10/10 Excellent

DANILDO

Stayed 2 nights in Aug 2024

2/10 Terrible

Jamie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es terrible. En primer lugar, antes de hacer la reserva en línea, llamamos directamente al hotel para preguntar si necesitábamos incluir a un niño de 8 años en la reserva de una suite para 3 personas. El hombre nos informó que no, ya que los niños no pagan. Sin embargo, el día que reservé el hotel, el personal me informó de que si el niño tenía más de 6 años, teníamos que pagar costos adicionales. Les informé que la única razón por la que reservé este hotel en lugar de mi habitación habitual era que el niño se aloja gratis, lo que en la mayoría de los hoteles de 5 estrellas se paga por la cantidad de personas que se alojan en la habitación. Me llevó más de una hora argumentar mi caso con el gerente de relaciones con el cliente para que reconocieran su propio error. A pesar de que teníamos la fecha y la hora de la llamada, dijeron que no podían saber quién estaba trabajando cuando nos informaron de esto. El personal de recepción ni siquiera se disculpó por el error de un miembro de su personal. La habitación en sí está muy anticuada. Una toalla no estaba limpia y la ropa de cama tenía marcas. Había un botón de ropa en el baño junto al lavabo. El frigorífico tenía una pulgada de agua en el fondo, donde estaban las botellas. El desayuno no era muy variado. El pan estaba viejo y rancio y no era de buena calidad. Esto está muy por debajo de la media de los hoteles de 4 estrellas de Colombia. Aún así, el hotel no se ha disculpado por su error, que me costó más de una hora
Stayed 1 night in Aug 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
large patio and helpful and professional staff. I wopuld definately stay here again.
Stayed 28 nights in Jul 2024