4/10 Poor
Sue-Ellen
Travelled with family
30 Dec 2024
Liked: Cleanliness
Disliked: Staff & service
I reserved two rooms weeks before our stay, and phoned directly a few days before to ensure that they would be adjoining rooms. The front desk agent I spoke to confirmed the adjoining rooms. When we arrived shortly after the 4:00 pm check-in time, only one room was ready, so our party put all our stuff in that room and headed to our event. When we returned to get keys to the 2nd room (around 10:30 pm), we found that our 2nd room wasn’t adjoining, and was on a different floor! We were traveling as a family with 2 minors (hence the request for adjoining rooms, so this was unacceptable. We were offered no solution or recompense, and so cancelled our 2nd night’s stay, and will never stay there again. Even without this specific situation, the hotel was very inconvenient - one of the two main elevators was out of service, and the check-in line was slow and inefficient at best. Also - the stairs option (that we tried because of the broken elevator) didn’t allow you to exit the stairwell at ground level without using an emergency exit that would set off an alarm. Not ideal.
Sue-Ellen
Stayed 2 nights in Dec 2024