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"Lovely communal areas but bedroom needed refurbishing. View was of a mouldy wall and bed was hard."

"Nice staff rooms need a make over"

"Standards seems to have gone down, quite a lot of dust around. The lift still being out of commission is a problem and doesn't seem to have been mentioned on the description. I believe this is a long term problem as the staff indicated that "spare parts" were no longer available. Very young staff and hit and miss service. Good position though."

"Very pet friendly, not our choice but every thing else was excellent. I’d recommend it for location, friendly staff, canal walks/trips, good restaurant and excellent cafes in Skipton."

"The Wifi was a bit dodgy, ended up having to use data a lot of the time I was there. Otherwise a decent stay. Housekeeping came everyday and had the room nicely cleaned. "

"Warm greeting on reception by Dev who welcomed us to the hotel. He made checking in & checking out a pleasant experience. All staff around the spa, bar area & restaurant were friendly. The hotel itself had a restful & chilled atmosphere & we would highly recommend it."

"The best of the best service in an amazing place, everything taken care of. Valet parking top class, met by name and greeted with details of your stay. Every member of staff knew who you were from room to room, but never over-pestered. What a place."

"Lovely stay in Harrogate, hotel and staff were excellent and the breakfast was amazing, everything and anything you could possibly need and eat "

"We arrived 2 hours early but were told our room was ready! On asking if there was a room we could upgrade to, we were given a Suite. Wow! it was fabulous and really changed our whole experience. The extra private sitting room was such a bonus and we made the most of it. Reception staff were welcoming and helpful and when we had drinks in the bar/lounge the barman was friendly and really efficient. We only booked one breakfast on the day we were checking out and, again, breakfast staff were friendly and welcoming. Breakfast was plentiful with good choices whatever your requirements are. We've stayed here before and would definitely stay again."