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H10 Taburiente Playa

4.0 star property
Family-friendly hotel with 3 outdoor pools and sauna
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for H10 Taburiente Playa

Aerial view
View from property
Premium bedding, down duvets, minibar, desk
Breakfast, lunch, dinner served; pool views
Interior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Room service
    Room service
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Spa
    Spa
The price is AU$154
includes taxes & fees
16 Dec - 17 Dec

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Twin Room

Premium bedding, down duvets, minibar, desk

Twin Room

Highlights

Balcony
Free cots/infant beds
TV
Premium bedding
Down duvet
Blackout curtains
Fan
Private bathroom
  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Sea View

Premium bedding, down duvets, minibar, desk

Twin Room, Sea View

Highlights

Balcony
Free cots/infant beds
TV
Premium bedding
Down duvet
Blackout curtains
Fan
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Superior (2 adults + 2 children)

Premium bedding, down duvets, minibar, desk

Grand Superior (2 adults + 2 children)

Highlights

Balcony
Separate sitting area
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Premium bedding
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed OR 4 Single Beds

View all photos for Double Room Single Use, 1 Single Bed

Premium bedding, down duvets, minibar, desk

Double Room Single Use, 1 Single Bed

Highlights

Balcony
TV
Premium bedding
Fan
Blackout curtains
Down duvet
Private bathroom
Eco-friendly toiletries
  • 22 sq m
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Double Room

Premium bedding, down duvets, minibar, desk

Superior Double Room

Highlights

Balcony
TV
Premium bedding
Fan
Blackout curtains
Down duvet
Deep-soaking bath
Private bathroom
  • 22 sq m
  • Partial sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Sea View (2 adults + 1 child)

Premium bedding, down duvets, minibar, desk

Double Room, Sea View (2 adults + 1 child)

Highlights

Balcony
Free rollaway/extra beds
Free cots/infant beds
TV
Sofa bed
Premium bedding
Fan
Blackout curtains
  • 27 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room (2 adults + 1 child)

Premium bedding, down duvets, minibar, desk

Double Room (2 adults + 1 child)

Highlights

Balcony
Free rollaway/extra beds
Free cots/infant beds
TV
Sofa bed
Premium bedding
Fan
Blackout curtains
  • 26.4 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Grand Superior (3 adults + 1 child)

Premium bedding, down duvets, minibar, desk

Grand Superior (3 adults + 1 child)

Highlights

Balcony
Separate sitting area
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Premium bedding
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 4 Single Beds

View all photos for Grand Superior Sea View (3 adults)

Premium bedding, down duvets, minibar, desk

Grand Superior Sea View (3 adults)

Highlights

Balcony
Separate sitting area
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Premium bedding
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Grand Superior Sea View (2 adults + 2 children)

Premium bedding, down duvets, minibar, desk

Grand Superior Sea View (2 adults + 2 children)

Highlights

Balcony
Separate sitting area
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed OR 4 Single Beds

View all photos for Grand Superior Sea View (2 adults + 1 child)

Premium bedding, down duvets, minibar, desk

Grand Superior Sea View (2 adults + 1 child)

Highlights

Balcony
Separate sitting area
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Grand Superior Sea View (2 adults)

Premium bedding, down duvets, minibar, desk

Grand Superior Sea View (2 adults)

Highlights

Balcony
Separate sitting area
Mini-fridge
TV
Separate bedroom
Premium bedding
Down duvet
Blackout curtains
  • 40 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Superior (3 adults)

Premium bedding, down duvets, minibar, desk

Grand Superior (3 adults)

Highlights

Balcony
Separate sitting area
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Grand Superior (2 adults + 1 child)

Premium bedding, down duvets, minibar, desk

Grand Superior (2 adults + 1 child)

Highlights

Balcony
Separate sitting area
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Premium bedding
  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Grand Superior Sea View (3 adults + 1 child)

Premium bedding, down duvets, minibar, desk

Grand Superior Sea View (3 adults + 1 child)

Highlights

Balcony
Separate sitting area
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 4 Single Beds

View all photos for Grand Superior (2 adults)

Premium bedding, down duvets, minibar, desk

Grand Superior (2 adults)

Highlights

Balcony
Separate sitting area
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Premium bedding
Down duvet
  • 40 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room Single Use

Premium bedding, down duvets, minibar, desk

Superior Double Room Single Use

Highlights

Balcony
TV
Premium bedding
Fan
Blackout curtains
Down duvet
Deep-soaking bath
Private bathroom
  • 21 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room Single Use, Sea View

Premium bedding, down duvets, minibar, desk

Double Room Single Use, Sea View

Highlights

Balcony
Free rollaway/extra beds
Free cots/infant beds
TV
Sofa bed
Premium bedding
Fan
Blackout curtains
  • 27 sq m
  • Sea view
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, Sea View (3 adults)

Premium bedding, down duvets, minibar, desk

Double Room, Sea View (3 adults)

Highlights

Balcony
Free rollaway/extra beds
Free cots/infant beds
TV
Premium bedding
Down duvet
Blackout curtains
Fan
  • 27 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room (3 adults)

Premium bedding, down duvets, minibar, desk

Double Room (3 adults)

Highlights

Balcony
Free rollaway/extra beds
Free cots/infant beds
TV
Sofa bed
Premium bedding
Fan
Blackout curtains
  • 27 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

Similar properties

Exterior
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Pool
Breakfast included
All-inclusive
Spa
8.4 out of 10, Very good, (403)
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About the area

Map
Calle de los Cancajos, 36, Brena Baja, La Palma, 38712

What's nearby

  • Playa los Cancajos - 7 min walk - 0.6 km
  • Playa de Bajamar - 4 min drive - 4.7 km
  • Santa Cruz de la Palma Harbour - 7 min drive - 6.4 km
  • Santa Cruz de la Palma City Hall - 8 min drive - 7.0 km
  • Puerto Naos Beach - 63 min drive - 41.8 km

Getting around

  • Santa Cruz de la Palma (SPC) - 11 min drive

Restaurants

  • ‪Bar_Bahía - ‬8 min drive
  • ‪El Cafe de Don Manuel - ‬7 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪Restaurante Casa Indiano's - ‬7 min drive
  • ‪Casa Osmunda - ‬8 min drive

About this property

H10 Taburiente Playa

Upscale eco-certified hotel by the ocean
You can look forward to a poolside bar, a free daily manager's reception and a terrace at H10 Taburiente Playa. Adventurous travellers may like the cycling at this hotel. Treat yourself to a massage or other spa services. The on-site restaurant, H10 Taburiente Playa, offers breakfast, lunch, dinner and ocean views. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
Other perks include:
  • 3 outdoor pools and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), bike hire and tennis courts
  • An electric car charging station, a lift and tour/ticket information
  • Guest reviews speak well of the overall condition
Room features
All 430 rooms offer comforts such as premium bedding, in addition to perks such as free WiFi and safes.
Other amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and hairdryers
  • TVs with satellite channels
  • Wardrobes/cupboards, balconies and childcare services

All-inclusive details

All-inclusive room rates at H10 Taburiente Playa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • Street parking available
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 10 for adults and EUR 5 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee of EUR 18

Restaurants on site

  • H10 Taburiente Playa
  • H10 Taburiente Playa

Family friendly

  • 3 outdoor pools
  • Children's pool
  • In-room babysitting
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms

Outdoors

  • Garden
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Lift
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Living plant wall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Fan
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 10 for adults and from EUR 5 for children
  • In-room safe fee: EUR 2.40 per night
  • Hosted evening meal: EUR 18

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

H10 Taburiente
H10 Taburiente Playa
H10 Taburiente Playa Brena Baja
H10 Taburiente Playa Hotel Brena Baja
Playa Taburiente
Taburiente Playa
Taburiente Playa H10
H10 Taburiente Playa Hotel
H10 Taburiente Playa Hotel
H10 Taburiente Playa Brena Baja
H10 Taburiente Playa Hotel Brena Baja

Frequently asked questions

Does H10 Taburiente Playa have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at H10 Taburiente Playa?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at H10 Taburiente Playa on 16 Dec 2024 start from AU$154.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is H10 Taburiente Playa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at H10 Taburiente Playa?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at H10 Taburiente Playa?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at H10 Taburiente Playa?

Checkout is at noon.

Are there all-inclusive benefits at H10 Taburiente Playa?

Some rate plans available at this hotel are all-inclusive.

Where is H10 Taburiente Playa located?

This family-friendly Brena Baja hotel is located on the boardwalk, within a 10-minute walk of La Palma Beaches and Playa los Cancajos. Playa de Los Guinchos and Playa de Bajamar are also within 2 miles (3 km).

H10 Taburiente Playa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 145 out of 501 reviews" "
Rating 8 - Good. 232 out of 501 reviews" "
Rating 6 - Okay. 91 out of 501 reviews" "
Rating 4 - Poor. 21 out of 501 reviews" "
Rating 2 - Terrible. 12 out of 501 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had an amazing view, meals with room were great and the area is fantastic!! Only downside was the room was a bit older and the bathroom had water damage.
Stayed 2 nights in Aug 2024

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service
The food quality seems quite mediocre and the pools are somewhat chilly.
Stayed 5 nights in Jul 2024

2/10 Terrible

Rich

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are extremely unfriendly and their manor is very unkind! I have informed them through Expedia.com 2 months ahead of time that I need to arrive at their hotel very late at night and requested for a reserved parking space. When we arrived at this hotel at about 9:00 pm, they did reserve at least 6 parking spaces, but their manager refused to offer any of them to let us park. He ordered us to park at the street at least 200 meters from the hotel. The next morning, I found out that there was not a single car being parking in those 6 reserved spots!
Stayed 1 night in Jun 2024

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent value for money in a lovely setting, the half board buffet was good quality. All staff were friendly. I stayed after getting off a cruise and was allowed access to my room at 10am, this was really appreciated. Would definitely return to the hotel. It is beside a beautiful beach and lovely coastal walk.
Stayed 1 night in Apr 2024

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was good, noisy corridor outside room
Stayed 4 nights in Feb 2024

6/10 Okay

Stehanie

Liked: Staff & service
Stayed 2 nights in Feb 2024

2/10 Terrible

Mark

Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Should not be a four star hotel , very dated, carpets ripped and stained, room furniture old room was smelled, fridge rust stained and the bed mattress was so hard i could feel the springs worst bed if you don't like extreme hard beds! No tea or coffee or kettle in the room just a coffee machine with no pods supplied. Overall i wouldn't stay there again and wouldn't recommended it to anybody.
Stayed 3 nights in Jan 2024

6/10 Okay

Simon

Business traveller, Travelled with partner
Liked: Cleanliness
H10 is a large hotel about 5 min drive from the airport. On arrival the receptionist dealt with my booking whilst also talking on the phone to someone else (not very professional). My room was on the ground floor and could hear music from the bar area. Dinner and breakfast was average. Limited choice and the hot dishes were only warm. I was on half-board and surprised that no drinks were included for dinner.. not even water!
Stayed 1 night in Nov 2023

8/10 Good

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel
Stayed 3 nights in Sep 2023

6/10 Okay

GIUSEPPE

Travelled with family
Ok
Needs introverts to be a real 4* hotel
Stayed 9 nights in Aug 2023

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good hotel
Pleasant staff. Good location very near airport- used public bus. Shops nearby. Handy for local buses to access different areas for walking routes. Spacious, clean and comfortable room. Nice hot shower. Varied meal options with buffet style dining. Only criticism is food not always very hot. Experienced this before on continent.
Stayed 7 nights in Jan 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
July 2022
Great as always!
Stayed 1 night in Jul 2022

6/10 Okay

Alexandra

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel with horrible service
Check in was great, did an upgrade to a Suite, but the service has been terrible, we requested at 5:00 pm extra pillows and it’s already 12:30 and nothing yet, called The front desk 30 min ago and artillery nothing, My husband suffers from back pain and need the extra pillows to sleep, also only one garbage can on the bathroom, requested another and still waiting, this is a 5 star hotel but the pillow on the chair on the living room is all ripped….
Stayed 3 nights in Jul 2022

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked last minute. Enjoyed ourselves, the closed proximity to the water, accessible beach and pathways. Would stay again
Stayed 1 night in Jun 2022

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One word: outstanding/una palabra: sobresaliente
The hotel is everything you can look for in a fantastic stay at a very reasonable rate. The room Is comfortable with lots of details (universal outlet, bottle opener, toiletries, lots of lighting, chairs, etc). The food was fantastic and extensive, the facilities are gorgeous and clean, and the staff is really accommodating. This hotel has it all and is a fabulous place to stay. Unfortunately, I got sick while here and the staff went above and beyond to care for me. Este hotel lo tiene todo. La habitación es cómoda y tiene muchos detalles (enchufe universal, abrebotellas, mucha iluminación, sillas, etc). La comida era fantástica y extensa, las instalaciones eran preciosas y muy limpias, y el personal es muy acogedor. Lamentablemente, me puse enfermo durante mi estancia y el personal cuidó de mí más de lo que se esperaba.
Stayed 1 night in Jun 2022

8/10 Good

Maurilia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly place to stay with family and friends
Stayed 2 nights in May 2022

6/10 Okay

Anna-Louise

Stayed 1 night in Feb 2022

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter sun trip
Really great hotel , we had a sea view which was fab , really helpful staff , only down side was the buffet breakfast was cold every day apart from the omelette station which was great .
Stayed 5 nights in Jan 2022

2/10 Terrible

Olivia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable rooms, furniture could use an upgrade. Nice lobby and reception. Lots of variety at breakfast, though rather chaotic. Pleasant location.
Stayed 2 nights in Nov 2021

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, amenities
Very picturesque and being right on the ocean the sound of the waves at night was very nice. The food in the dining area was well prepared and very tasty. On the downside, the phone in my room couldn't dial out even to the front desk. The air conditioner was next to useless and the water feature in the atrium only added to the already oppressive humidity. Otherwise a very pleasant stay.
Stayed 2 nights in Oct 2021

6/10 Okay

Mr d

Liked: Cleanliness, property conditions & facilities
not a good start to my stay
line of 7 people at check-in and, although documents and room keys neatly prepared on shelf behind reception process seemed to take forever with only a single receptionist on duty. just my luck, a second appeared as I reached the head of the queue. A smart member of staff walked past during this time, said hello, but did nothing to alleviate the situation- I took it to be the duty manager. this is simply not acceptable. had I completed this analysis earlier I would have given one star but, on reflection, the girls were very helpful and apologetic and so I relented and gave three. - what was so bad was this was at 5pm
Stayed 1 night in Oct 2021

6/10 Okay

Katie

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Slow service - not enough staff!
The hotel was very full and nowhere near enough staff. The staff worked so hard but still had to queue to get into breakfast and then queue at every station to get get food. The bar in the evening had one waiter serving iver 50 people and one barman. Service was not good but the fault was not the staff it was lacking staff. The pool area is the best part of this hotel it’s lovely
Queue for breakfast
Great views from balcony iver the pool and ocean
Stayed 5 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Nice views of Santa Cruz, conveniently located. The outside greenery and terrace were really pleasant. The building is quite old and could do a renovation. Friendly staff and average food. This could improve. Cocid19 measures in place and overall good experience.
Stayed 3 nights in May 2021

10/10 Excellent

Theresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021