4/10 Poor
Bridget T.
20 Sept 2023
Unable to access resort facilities as no pre-check info received
Moreton is a beautiful place and luckily we were well stocked with food and items as we could not use the resort facilities!!!!. We did not receive any pre-arrival information regarding check in or how to access accommodation. This info was sent to my junk so it went unreceived (no ones fault)- however there were no real attempts made to follow up to ensure we were properly informed and had received the required information. We arrived with no idea on how to get into our property and no contact details to make enquiries. The lights above the dark wood stairs don't work making it very dangerous at night, the smoke alarms went off in the middle of the night one night, and the dishwashing liquid container was left there entirely empty. Because our arrival details were not properly followed up my husband was almost rejected from purchasing ice from the resort because they did not have our information. Our family enjoyed our time together at this beautiful island, but the pre-arrival debacle did put a dampener on our stay and was disappointing that no effort to adequately follow up was made - surely the hosts would have know our information had no been received and could have called my phone number provided.
Bridget T.
Stayed 3 nights in Sep 2023