4/10 Poor
Pamela, Indian Trail
15 Feb 2025
Liked: Cleanliness
Our stay was reasonable although our ceiling fan didn't work and the A/C made a funny noise all night long. These things are inconveniences but not that big a deal.
My real issue is that we brought our dog and had two 1 night stays (lay overs on a long drive) but were charged for 3 pet charges. I tried several times to bring the error to their attention and was only met with arguments that their "folio" showed credits. The fact is no credits made it from their folio to my credit card, only the charges. When presented with this information, they continued to argue that they were right and I was wrong. At the end fo the day, the bank statement is the true record, not their computer system.
If it were my business, I would have just given me back $40 even if I didn't think it was due. Customer service is pretty important and now they've become a place I will not stay nor recommend!
Pamela
Stayed 1 night in Feb 2025