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Hotel Chicamocha

4.0 star property
Family-friendly hotel with 3 restaurants and full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel Chicamocha

3 restaurants, international cuisine
3 bars/lounges, karaoke bar
Executive Triple Room
Family Suite
Lobby sitting area

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
  • Breakfast included
    Breakfast included
The price is AU$101
includes taxes & fees
6 Nov - 7 Nov
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Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
Minibar
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Triple Room

Executive Triple Room

Executive Triple Room

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
Minibar
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Business Suite

Business Suite

Business Suite

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
Minibar
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
Minibar
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Single Room

Executive Single Room

Executive Single Room

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
Minibar
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
Minibar
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Private bathroom
  • 45 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Triple Room Executive

Premium bedding, minibar, desk, laptop workspace

Triple Room Executive

  • Sleeps 3
  • 3 Single Beds

View all photos for Room Standard

Premium bedding, minibar, desk, laptop workspace

Room Standard

  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room Executive

Premium bedding, minibar, desk, laptop workspace

Twin Room Executive

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior

Premium bedding, minibar, desk, laptop workspace

Suite Junior

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Executive

Premium bedding, minibar, desk, laptop workspace

Double Room Executive

  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room Standard

Premium bedding, minibar, desk, laptop workspace

Twin Room Standard

  • Sleeps 2
  • 2 Queen Beds

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About the area

Map
Calle 34 No 31-24, Bucaramanga, Santander, 680002

What's nearby

  • San Pio Park - 12 min walk
  • Canaveral Mall - 15 min walk
  • Alfonso Lopez Stadium - 19 min walk
  • Plaza de Mercado San Francisco - 3 min drive
  • Cacique Shopping Mall - 5 min drive

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 50 min drive

Restaurants

  • ‪La Cocina de la Abuela - ‬1 min walk
  • ‪Santalocura Rock Bar - ‬1 min walk
  • ‪María Casquitos Bar-Parrilla - ‬2 min walk
  • ‪Nan King - ‬3 min walk
  • ‪Restaurante Tony - ‬2 min walk

About this property

Hotel Chicamocha

Upscale family-friendly hotel near Canaveral Mall
Located close to Megamall Shopping Center and San Pio Park, Hotel Chicamocha provides free English breakfast, a poolside bar and 2 coffee shops/cafes. Treat yourself to a facial, a manicure/pedicure or a body scrub at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature international cuisine and more. Stay connected with free in-room WiFi, and guests can find other amenities, such as a playground and a hair salon.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • A round-trip airport shuttle (surcharge), concierge services and a porter/bellboy
  • Wedding services, a front desk safe and meeting rooms
  • A billiards/pool table, tour/ticket information and multilingual staff
  • Guest reviews speak highly of the helpful staff
Room features
All 160 rooms include comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches such as free WiFi and air conditioning.
More amenities include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with cable channels
  • Wardrobes/cupboards, fridges and daily housekeeping

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:00 AM to 8:00 PM on request
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Limited on-site parking

Food and drink

  • Free English breakfast available daily 6:00 AM to 9:30 AM
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Candelazo
  • El Ancla
  • Hueco Karaoke Bar
  • Piscina
  • Zaborarte

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • 10 floors
  • 2 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 1 PM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 29 October 2024 to 31 October 2024 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of COP 50000, per pet, per day, plus a deposit of COP 150000 per stay
2 total (up to 8 kg per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: COP 9.00 per night
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 45000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: COP 1
  • Pet deposit: COP 150000 per stay
  • Pet fee: COP 50000 per pet, per day
  • Facilities fee: COP 9450 per person, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chicamocha Bucaramanga
Hotel Chicamocha by Sercotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel Bucaramanga

Frequently asked questions

Does Hotel Chicamocha have a pool?

Yes, this property has an outdoor pool and a children's pool. The property will be renovating one of the swimming pools from October 29 2024 until October 31 2024 (completion date subject to change).

How much does it cost to stay at Hotel Chicamocha?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel Chicamocha on 6 Nov 2024 start from AU$101.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Chicamocha pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 8 kg per pet. There's a deposit of COP 150000 per stay and a fee of COP 50000 per pet, per day.

How much is parking at Hotel Chicamocha?

Limited spots are available.

What time is check-in at Hotel Chicamocha?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Hotel Chicamocha?

Checkout is at 1 PM.

Does Hotel Chicamocha provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 8:00 AM-8:00 PM on request. A fee of COP 45000 per vehicle applies.

Where is Hotel Chicamocha located?

This family-friendly Bucaramanga hotel is located in a shopping district, within a 15-minute walk of Megamall Shopping Center, Parque del Agua and San Pio Park. Canaveral Mall and Alfonso Lopez Stadium are also within 1 mi (2 km).

Hotel Chicamocha Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 155 out of 320 reviews" "
Rating 8 - Good. 106 out of 320 reviews" "
Rating 6 - Okay. 32 out of 320 reviews" "
Rating 4 - Poor. 15 out of 320 reviews" "
Rating 2 - Terrible. 12 out of 320 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Marvin, Hutto

Liked: Amenities
Great Service!!!
Stayed 1 night in Sep 2024

6/10 Okay

Javier, Pembroke Pines

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was fine …. But the hotel requires a renovation Urgent 🚨 old, old
Stayed 1 night in May 2024

10/10 Excellent

Marvin, Hutto

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This place is great!!
Stayed 4 nights in Aug 2024

10/10 Excellent

JUAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to stay with friends.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ernest

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff and service. Food was excellent and always a seat open at the restaurant. Only concern is the neighborhood surrounding is less family friendly and more of a club and bar scene, but the hotel itself is the best option in Bucaramanga for travelers with pets
Stayed 15 nights in Jul 2024

10/10 Excellent

Ivan

Stayed 1 night in Jul 2024

10/10 Excellent

Marvin, Hutto

Liked: Amenities
Great!!!
Stayed 6 nights in Jun 2024

6/10 Okay

Nor

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Marcos

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent pet friendly option. Amazing Breakfast included.
Stayed 3 nights in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

Richard Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and transportation
Stayed 10 nights in Feb 2024

8/10 Good

Louis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Marvin, Hutto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 5 nights in Jan 2024

10/10 Excellent

Teres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful in the front desk and in the restaurant. Breakfast was great, buffet style. The common restrooms need upgrade, cover yellowing. The room was clean and comfy.
Stayed 5 nights in Dec 2023

10/10 Excellent

Marvin, Hutto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it.
Stayed 3 nights in Dec 2023

8/10 Good

Haydee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise outside the hotel
Stayed 4 nights in Dec 2023

10/10 Excellent

Kristine, Ridgewood

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las camas necesita un buen update! Son muy duras pero con el cansancio te quedas dormido. El baño tenía grietas pero estaba update. El agua del aire se escuchaba duro en el baño pero no en el cuarto. El staff del hotel muy bueno. Accesible para caminar y tiene supermercado y restaurante buenos al su alrededores. El precio los vale y la comodidad.
Stayed 4 nights in Nov 2023

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at an affordable price. We stayed for 4 nights and have to say I am quite impressed with the quality of the service, always delivered with a smile. Room as clean and relatively spacious, the food at the restaurant by the pool is of the highest quality offering local dishes and outstanding service. I also tried the SPA, and they were able to accommodate a massage on short notice. Certainly when traveling to Bucaramanga in the future I will stay here again.
Stayed 4 nights in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
This was a great hotel. Very clean and comfortable accommodations. The staff was great and very helpful. The room was comfortable and good hot water flow for the shower. Internet-great. Breakfast-great. Definitely worth staying here again. Great job everybody.
Stayed 2 nights in Nov 2023

6/10 Okay

MARJORIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is such a great hotel with excellent staff.
Stayed 3 nights in Oct 2023

8/10 Good

Robinson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Rafael

Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Do not stay here
We got stained towels, an overstuffed fridge that caused and accident and were basically called liars by the staff. We also paid exorbitant fees unfairly for attempting to clean the mess of glass from the overstuffed fridge. It definitely feels as if our nature of tipping and taking care of the staff was taken advantage of and when asked to speak to someone in charge of everyone, we were given a runaround and not resolved at all. Will never stay here again and don’t recommend it given the staffs multiple times that we were taken for fools and ripped off.
Stayed 9 nights in Jul 2023