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CasaSur Palermo Hotel

4.0 star property
Hotel with a full-service spa, near Distrito Arcos

Photo gallery for CasaSur Palermo Hotel

Property entrance
Deluxe Suite | Living area
Reception
Executive Room
Lobby sitting area
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Spa
  • Room service
  • Breakfast included
  • Housekeeping
  • Laundry
The current price is AU$374
includes taxes & fees
28 Feb - 1 Mar

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Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Balcony
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Bidet
  • 40 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About the area

Map
Costa Rica 6028, Buenos Aires, Capital Federal, 1425

What's nearby

  • Palermo Soho - 14 min walk
  • Serrano Square - 18 min walk
  • Palermo Hippodrome - 3 min drive
  • La Rural Convention Center - 4 min drive
  • Alto Palermo Shopping Center - 5 min drive

Getting around

  • Ministro Carranza Station - 9 min walk
  • Buenos Aires Palermo Station - 17 min walk
  • Buenos Aires (EZE-Ministro Pistarini Intl.) - 26 min drive

Restaurants

  • ‪Oli Ba - ‬1 min walk
  • ‪Uptown.ba - ‬3 min walk
  • ‪La Mar Cebicheria Buenos Aires - ‬3 min walk
  • ‪Bacco - ‬2 min walk
  • ‪Atte. Pizzeria Napoletana - ‬2 min walk

About this property

CasaSur Palermo Hotel

Upscale hotel near Distrito Arcos
Located close to Serrano Square and Palermo Hippodrome, CasaSur Palermo Hotel provides a free breakfast buffet, a terrace and dry cleaning/laundry services. Treat yourself to a massage or a facial at the on-site spa. The on-site restaurant, Sacro, features international cuisine. Free in-room WiFi is available to all guests, along with a health club and a business centre.
Other perks at this hotel include:
  • Free bike hire, 1 meeting room and a 24-hour front desk
  • A banquet hall, concierge services and a front desk safe
  • Luggage storage, tour/ticket information and smoke-free property
Room features
All 61 rooms include comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches such as free WiFi and air conditioning.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with bidets and free toiletries
  • Flat-screen TVs with cable channels
  • Balconies, fridges and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant

Restaurants on site

  • Sacro

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.50 per person, per night. This tax does not apply to children under 12 years of age.
  • You may be asked to pay the following charges at the property: Argentina value-added tax (21%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (21%).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CasaSur Palermo Hotel
CasaSur Hotel
CasaSur Palermo
CasaSur
CasaSur Palermo Hotel Hotel
CasaSur Palermo Hotel Buenos Aires
CasaSur Palermo Hotel Hotel Buenos Aires

Frequently asked questions

Is CasaSur Palermo Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at CasaSur Palermo Hotel?

As of 21 Feb 2025, prices found for a 1-night stay for 2 adults at CasaSur Palermo Hotel on 28 Feb 2025 start from AU$369.04, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at CasaSur Palermo Hotel?

CasaSur Palermo Hotel doesn't offer parking.

What time is check-in at CasaSur Palermo Hotel?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at CasaSur Palermo Hotel?

Checkout is at noon.

Where is CasaSur Palermo Hotel located?

Located in Palermo, this spa hotel is within 1 mi (2 km) of Distrito Arcos and Serrano Square. Palermo Hippodrome and Carlos Thays Botanic Garden are also within 2 mi (3 km). Ministro Carranza Station is 9 minutes by foot and Colegiales Station is 13 minutes.

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CasaSur Palermo Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 216 out of 357 reviews
Rating 8 - Good. 98 out of 357 reviews
Rating 6 - Okay. 35 out of 357 reviews
Rating 4 - Poor. 4 out of 357 reviews
Rating 2 - Terrible. 4 out of 357 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Great location & great friendly staff
Stayed 5 nights in Feb 2025

10/10 Excellent

Casey

Excellent staff. Truly excellent!
Stayed 4 nights in Jan 2025

10/10 Excellent

Pablo

Awesome
Stayed 3 nights in Dec 2024

8/10 Good

Christopher

Very nice property. Large room Pool was closed for upgrade. But Possibly due to unfortunate celebrity death a few weeks earlier
Stayed 1 night in Dec 2024

6/10 Okay

Carmen

.
Stayed 1 night in Jan 2025

8/10 Good

Maria

I like the place and the property
Stayed 2 nights in Aug 2024

10/10 Excellent

Lillian

The hotel is beautiful, clean and quiet. The staff are very friendly and helpful.
Stayed 8 nights in Jun 2024

10/10 Excellent

Victor

Excellent
Stayed 3 nights in Aug 2024

10/10 Excellent

Luis

Great vibe
Stayed 1 night in Apr 2024

10/10 Excellent

Raymond

Best hotel in Buenos Aires
Best area. Many good restaurants and coffee shops. Hotel is really fantastic. Rooms great . Staff amazing
Stayed 2 nights in Mar 2024

10/10 Excellent

Ravinder

Amazing property! Very convenient location to restaurants!
Stayed 3 nights in Nov 2023

10/10 Excellent

Jose Daniel

Perfect location on a very nice hotel with a great restaurant on the first floor.
Stayed 2 nights in Dec 2023

6/10 Okay

Lisa

Liked: Cleanliness
Great location md very walkable. Not an overly friendly staff and room/carpet in hallway felt dated

8/10 Good

Carla

All good
Stayed 3 nights in Mar 2024

6/10 Okay

Narinder

Liked: Staff & service, amenities, property conditions & facilities
Most staff did not speak English or understand much. Did not verify information and asked us to leave during our 2 day stay when we had 6 days..
Stayed 6 nights in Mar 2024

6/10 Okay

Graham

Unfortunately the CasaSur seems to be more interested in making money from its captive guests than supporting their enjoyment of a nice city hotel

10/10 Excellent

Edward

Staff was great from the start. I had really heavy bags, and it was nice that the team grabbed them and took them to the room as well as in the cab. When I left, the bag storage was great so I could roam around town. Let an expensive hat in the room when I checked out and they had saved it for me.
Stayed 1 night in Aug 2023

10/10 Excellent

Rafael

My place to stay in Palermo
I recently stayed for 5 nights at this hotel. I have everything good to say about it . The location is near restaurants and bars in very secure neighborhood of Palermo. The staff is very courteous and helpful. They had wonderful recommendations of things to do. The hotel is very clean and well kept right next to an awesome café is you decline the hotel breakfast. The hotel offers a free tour of the city with a guide who is very knowledgeable of the city and speaks both Spanish and English fluently. I highly recommend
Stayed 5 nights in Aug 2023

4/10 Poor

Diamond

Liked: Cleanliness, amenities
Disliked: Staff & service
The staff was so rude and not friendly, We stayed at the SLS before our stay here and loved that much better! We stayed for 4 nights. The location is perfect but I would rather stay at a further hotel location for better staff and service. The front desk staff would only give us one key. They said it was a rule. My friend or I had to take turns getting escorting to our room so they could let us in. I was asking the kitchen staff for almond milks. They have it. I guess they assumed I didn’t understand Spanish, they were talking about us and laughing in our face. They never greeted us when we would arrive in the hotel or in and out of the hotel. The only time they were nice was at checkout. Also, I saw ants in the room around the snack bar.
Stayed 4 nights in Jan 2024

6/10 Okay

Graham

For a four star hotel at this price, we were disappointed. The staff who checked us in weren’t overly friendly or helpful. We wanted to check in, order room service and relax. It took 3 trips back to the front desk to get into our room and get the lights turned on. Then we called the front desk and room service line a few times before eventually ordering food outside the hotel. They wouldn’t let the person bring it up so we had to go back down and get it. The room was really nice and very clean. The cleaning staff were good. One additional item we didn’t expect from a hotel of this price was that they charge for every single item (for example we had to pay for each coffee we wanted in our room in the morning). No free morning coffee in your room at an 4 star hotel was surprising. All in all we had the same level of service we received from 2 star hostels that cost a quarter of the price.
Stayed 2 nights in Nov 2023

8/10 Good

Simon

This was our final hotel after seven weeks away we were travel weary and there were clear pros and cons to this hotel. Staff were amazing, Laura on the front desk in particular. Location and surrounding area was what we wanted and needed. However for the price and status of this hotel it is tired and not up to spec. Firstly there were many reviews of the AMAZING rooftop bar being one of the best in BA. It is closed - and when asked about it there was no real comment or explanation offered/ this is one of the reasons we booked this property so disappointing to find this. It’s a dark empty rooftop space with some garden furniture but not even a tap or jug to get a cold water ( this remains advertised on the website despite clearly being shut for some time) $3 for a Nespresso capsule - Really! & $18 ( USD) for a small plate of French fries! Flagged with staff - yes management know customers complain was the reply. The pool area needs some love - it and the spa area are tiled with mosaic / but walking barefoot thru this space, tiles would come undone and stick to your feet! A staff member saw this on one occasion and giggled and walked off with the tile in hand. The pool is missing many such tiles and it’s little things like this that take the sheen off a hotel that has the real potential to be very luxurious. The dark corridor walls to the bedrooms and the rooms them selves are scuffed and dirty - not a major thing but lowers the impression of the place.

10/10 Excellent

Claude

Stayed 3 nights in Feb 2025

10/10 Excellent

Raymond

Me gustó lo que mencioné en el cuestionario. Eran dos habitaciones. La mía todo bien, pero en la segunda el a/c no funcionaba y no se arregló por lo que tuvieron que moverlos la última noche.
Stayed 3 nights in Jan 2025

10/10 Excellent

Juan

La alberca cerrada, el gym le faltaba mucho para tener lo básico
Stayed 4 nights in Nov 2024

10/10 Excellent

eider

Stayed 4 nights in Nov 2024