"We booked a 3 day stay for a hockey tournament with the rest of the team. The hotel was accommodating with the use of the conference room. The rooms were clean, the beds are comfortable, breakfast was good, blah, blah, blah...all the things you would expect a good hotel to be. What sets them apart to me was their customer service. We won the championship that weekend and since we were 8 hours away from home, we decided to book another night. There was an issue with booking and I contacted...