6/10 Okay
Stefan, Whitehorse
29 Sept 2024
Liked: Cleanliness, property conditions & facilities
Upon our arrival after midnight (we had notified the property about our late arrival - no response), the walkway from Busan Station to G7 Marina was closed for the night and it was difficult to get there. This needs to be included in the check-in instructions. This property is unresponsive - any email-links turned out to be elusive, chats are by chatbots. On the two last days, the access code for Tower B did not work. An email message regarding a wind-warning (”please don’t open the windows”) was sent to all Le Collective guests, so that all email addresses were visible. An unnecessary breach of privacy (sending it “BCC” would have been easy :-). Three announcements over the tower’s PR system are in Korean only - we had to go down to security to ask about the meaning of the announcements.
We had booked a king size bed, but it’s only a queen. The English instructions (“Stay
Guide”) are minimal or non-existent - we had to use Google Lens for climate, lights, washer, toilet mechanism - it took us too long to figure it all out. There was no indication if guests are allowed to use the swimming pool, and how.
Having said all this, the layout of the apartment is very good, including effective noise insulation, ample storage space and an excellent bathroom. The view from the 49th floor across Busan Harbour was fantastic. If not for the above-mentioned deficiencies, we would have given 5 stars.
Stefan
Stayed 11 nights in Sep 2024
