See all properties

Crystalbrook Riley

5.0 star property
Luxury Cairns hotel in Cairns Central Business District with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crystalbrook Riley

Balcony
Outdoor pool, open 7 AM to 9 PM, pool cabanas (surcharge), pool loungers
2 bars/lounges, rooftop bar
View from room
Lobby

Reviews

9.2 out of 10

Wonderful

Guests liked:

Clean rooms, comfy beds, friendly staff

Popular amenities

  • Pool
    Pool
  • Spa
    Spa
  • Bar
    Bar
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Parking available
    Parking available
The price is AU$266
includes taxes & fees
8 Dec - 9 Dec

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Family Room - Urban View

View from room

Family Room - Urban View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
2 bedrooms
  • 64 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Family Room (Resort View)

Premium bedding, in-room safe, desk, blackout curtains

Family Room (Resort View)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
2 bedrooms
  • 64 sq m
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Urban King

Premium bedding, in-room safe, desk, blackout curtains

Urban King

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Sofa bed - double
  • 69 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort King

Premium bedding, in-room safe, desk, blackout curtains

Resort King

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
  • 32 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Sea View

View from room

Family Room, Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
2 bedrooms
  • 64 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Panoramic Sea

Panoramic Sea

Panoramic Sea

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Sea King

View from room

Sea King

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Resort Twin

Premium bedding, in-room safe, desk, blackout curtains

Resort Twin

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
  • 32 sq m
  • Resort view
  • Sleeps 3
  • 2 Single Beds

View all photos for Urban Twin

Premium bedding, in-room safe, desk, blackout curtains

Urban Twin

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Similar properties

Exterior
Crystalbrook Flynn
Pool
Spa
Free WiFi
Restaurant
9.2 out of 10, Wonderful, (682)
The price is AU$212
includes taxes & fees
6 Dec - 7 Dec
Crystalbrook Flynn
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
131-141 Esplanade, Cairns, QLD, 4870

What's nearby

  • Cairns Esplanade - 1 min walk - 0.1 km
  • Esplanade Lagoon - 11 min walk - 0.9 km
  • Cairns Marlin Marina - 12 min walk - 1.1 km
  • Cairns Central Shopping Centre - 13 min walk - 1.1 km
  • Reef Fleet Terminal - 14 min walk - 1.3 km

Getting around

  • Cairns Station - 19 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 10 min drive

Restaurants

  • ‪Muddy's Cafe - ‬4 min walk
  • ‪Flynn's Italian by Crystalbrook - ‬6 min walk
  • ‪La Pizza Trattoria - ‬6 min walk
  • ‪Dundee’s at the Cairns Aquarium - ‬4 min walk
  • ‪Atrium - ‬2 min walk

About this property

Crystalbrook Riley

Luxury hotel near Cairns Esplanade
Located close to Cairns Marlin Marina and Cairns Central Shopping Centre, Crystalbrook Riley provides a poolside bar, a garden and dry cleaning/laundry services. Indulge in a manicure/pedicure, a body treatment and a massage at the on-site spa. The on-site Asian cuisine restaurant, Paper Crane, offers breakfast, lunch, dinner, light fare and ocean views. In addition to 2 bars and a 24-hour gym, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with cabanas and sunloungers
  • Full breakfast (surcharge), bike hire and self-parking (surcharge)
  • An electric car charging station, express check-out and 6 meeting rooms
  • A 24-hour front desk, massage treatment rooms and a lift
  • Guest reviews say great things the pool, helpful staff and location
Room features
All 311 rooms have comforts, such as premium bedding and first-run films, as well as thoughtful touches, such as pillow menus and air conditioning.
Other conveniences in all rooms include:
  • Eco-friendly toiletries and hairdryers
  • 55-inch flat-screen TVs with Netflix, digital channels and first-run films
  • Wardrobes/cupboards, eco-friendly cleaning products and electric kettles

Languages

English, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (AUD 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10 AM for a fee: AUD 42 for adults and AUD 21 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Calypso Club
  • Paper Crane
  • Paper Crane Pool Side
  • Rocco

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room roll-in shower
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • At least 80% of food locally-sourced
  • Built in 2018
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • First-run films
  • IPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 1 per cent for credit card payments
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday and Wednesday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per day.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately AUD 42 for adults and from AUD 21 for children
  • Self-parking fee: AUD 15.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Frequently asked questions

Does Crystalbrook Riley have a pool?

Yes, this property has an outdoor pool. Pool access is from 7 AM to 9 PM.

How much does it cost to stay at Crystalbrook Riley?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Crystalbrook Riley on 8 Dec 2024 start from AU$265.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crystalbrook Riley pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crystalbrook Riley?

Self-parking is available for AUD 15.00 per day.

What time is check-in at Crystalbrook Riley?

Check-in start time: 2:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Crystalbrook Riley?

Checkout is at 11 AM. Late check-out is available for a fee.

Where is Crystalbrook Riley located?

Located in Cairns Central Business District, this luxury hotel is steps away from Muddy's Playground and Cairns Esplanade. Cairns Marlin Marina and Cairns Central Shopping Centre are also within 15 minutes. Cairns Station is 19 minutes by foot.

Crystalbrook Riley Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 697 out of 975 reviews" "
Rating 8 - Good. 189 out of 975 reviews" "
Rating 6 - Okay. 54 out of 975 reviews" "
Rating 4 - Poor. 22 out of 975 reviews" "
Rating 2 - Terrible. 13 out of 975 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shiena

Stayed 2 nights in Oct 2024

8/10 Good

Cristiana-Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel very conveniently located
Stayed 2 nights in Nov 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel resort, nice pools and sun area. Loads of bar and dining options in Cairns esplanade area. Loved it
Stayed 4 nights in Nov 2024

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

6/10 Okay

RONALD

Liked: Staff & service
This is NOT a 5 star hotel. At best a below average 4 star. The lighting in the rooms is terrible. The room is small without a table so if you order room service there is no place to eat except on the bed. I booked a king room with a water review so I was expecting a lot more. Very disappointing hotel.
Stayed 5 nights in Nov 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really great Hotel, friendly staff, nice pool, good rooms. A bit random with regards to housekeeping replacing things you use in the room, or not!
Stayed 4 nights in Oct 2024

10/10 Excellent

alan victor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, beautiful property, and superb rooms. We had a full ocean view with balcony and really enjoyed the quality of the room's fittings and fixtures, especially the lighting. Only criticism is that the bars and restaurants close WAY too early around 10pm and the Rooftop Bar was closed on Weduand Thursday when we really wanted to go, that seems pretty mental to be honest!
Stayed 4 nights in Oct 2024

10/10 Excellent

Angelika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at the Chrystalbrook Riley and have stayed in various rooms, all very nice. It is walking distance to everything and parking is easy. 1. They have opened a new restaurant since our last visit, Calypso Club thinking this would provide more options for meals. The restaurants were closed both Paper Crane & Calypso therefore only providing pool food which does not have a good variety, not at all. When the restaurants have private functions they do not advertise this, when not prepared it does become an inconvenience especially if you have children. 2. It is one of the only hotels in Cairns that do not provide an outdoor or an indoor shower for those who have to check out and have a late flight time. They do offer the resort facilities; they are happy for you to use the pool and continue to spend money on drinks and food until you leave for the Airport. The downside and it’s a big one, ourselves and others were all told we could walk up the street to the Flynn to shower, dress and come back to pick up our luggage for the Airport. Not what I would expect for this hotel and the money you pay.
Stayed 5 nights in Oct 2024

8/10 Good

Daniel, Thomastown

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at the Crystalbrook Riley, and overall, it was a good experience. However, a few aspects of the breakfast service left much to be desired. When paying for the buffet breakfast, it’s reasonable to expect that coffee would be included, but it wasn’t, which was disappointing. Additionally, the breakfast itself didn’t feel worth the price. The variety and quality of food didn’t quite live up to our expectations, especially for the cost. The service and table maintenance at the buffet were also underwhelming. Tables often weren’t cleared promptly, and the general atmosphere felt lackluster, which detracted from the overall experience. While the stay was enjoyable in other aspects, the breakfast certainly needs improvement to match the hotel’s standards.
Stayed 3 nights in Oct 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Douglas Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the Esplanade, easy walk to the central areas with all the restaurants, the marina, etc - but far enough away that it's quieter, not as noisy.
Stayed 4 nights in Oct 2024

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Aftab Ali

Stayed 2 nights in Sep 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and will definitely return. Great staff, clean and comfortable rooms and great for couples and families.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jasmine Kaur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Suvarna, Quakers Hill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and the hotel in general was spectacular.
Stayed 3 nights in Sep 2024

10/10 Excellent

Annette Gaye

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel in a great location. The staff were very helpful and knowledgeable.
Stayed 4 nights in Sep 2024

10/10 Excellent

Kirsten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t really fault anything. Amenities and service were great. Our room was spacious, clean and comfortable. The food at Paper Crane was a particular highlight. We’ll be back.
Stayed 3 nights in Sep 2024

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the room. Beautiful pool. Lovely staff except for one Australian girl when checking in. Was rude to her colleague -and nudged her to move as she was checking us in and told us move over harshly. Being in hospitality ourselves was very shocked at her behaviour. Other than that was all perfect. I think people should be warned not to go out by yourself at night as our 22 year old son was walking to Woolworths at 8pm to be confronted by a gang of indigenous youths with knives on there belts. They pushed him and fortunately he is a fast runner he took off and they chased him. Police were roaming the area which stopped them. We were then warned by many locals about this happening. Foreign travellers especially need to know about the youth crime in the area.
Stayed 5 nights in Sep 2024

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pool was in a great spot for the sun. Calypso bar lovely place to spend an afternoon. Only negative thing was the rooms ac . Couldnt set the temp below 21 and when reported to reception they did something on the computer at reception so the ac only went on full fan and full cooling ,so it would stay down to 14 deg .The service guy never showed up after requesting 3 times .
Stayed 7 nights in Sep 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel.
Stayed 4 nights in Sep 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Aminiasi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and friendly. It's location was perfect, the panoramic room was just stunning. It was quite, convenient and just beautiful. I would recommend it to family and friends
Stayed 4 nights in Aug 2024