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Krystal Cancun All Inclusive

4.0 star property
Family fun on the beach, with outdoor pool, near Tortuga Beach
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Krystal Cancun All Inclusive

View from room
Cafe
3 bars/lounges, swim-up bar, poolside bar
Outdoor banquet area
Outdoor wedding area

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • All-inclusive
  • Room service
The price is AU$597
includes taxes & fees
25 Jan - 26 Jan

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Hairdryer
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dining table
LED TV
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout curtains, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, King Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Bathrobes
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Hairdryer
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout curtains, iron/ironing board, free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Dining table
LED TV
Blackout curtains
Bathrobes
Hairdryer
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Emporio Cancun Optional All Inclusive

Pool
All-inclusive
Spa
Kids pool
7.8 out of 10, Good, (1562)
The price is AU$378
includes taxes & fees
25 Jan - 26 Jan
Emporio Cancun Optional All Inclusive
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About the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 3 min walk
  • Cancun Convention Center - 4 min walk
  • Forum Beach - 5 min walk
  • Caracol Beach - 7 min walk
  • Hotel Zone Beaches - 12 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Coco Bongo - ‬4 min walk
  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪Forum Beach Club - ‬5 min walk

About this property

Krystal Cancun All Inclusive

Upscale all-inclusive hotel near Cancun Convention Center
At Krystal Cancun All Inclusive, you can look forward to a swim-up bar, a poolside bar and shopping on-site. With a white sand beach, sunloungers and beach volleyball, this hotel is the perfect place to soak up some sun. Treat yourself to aromatherapy, a body scrub or a manicure/pedicure at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and local and international cuisine. Fitness classes are offered at the gym; the property also has a garden, a hair salon and dry cleaning/laundry services. In addition to 3 bars and a free children's club, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking and valet parking
  • A free beach club on-site, concierge services and tour/ticket information
  • A porter/bellboy, ATM/banking services and beach umbrellas
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 502 rooms feature comforts such as 24-hour room service and laptop-compatible safes, in addition to perks such as late-night room service and free WiFi. Guests reviews say good things about the clean rooms at the property.
More amenities include:
  • Recycling and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 42-inch LED TVs with cable channels
  • Wardrobes/cupboards, childcare services and coffee/tea makers

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Children's club

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping
  • Spa tub
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

Does Krystal Cancun All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on 25 Jan 2025 start from AU$591.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Cancun All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Krystal Cancun All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Krystal Cancun All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Krystal Cancun All Inclusive?

Yes, the property is all-inclusive.

Where is Krystal Cancun All Inclusive located?

Located in Zona Hotelera, this beachfront hotel is connected to the convention centre and within a 5-minute walk of Gaviota Azul Beach and Cancun Convention Center. La Isla Shopping Mall is 2.1 mi (3.4 km) away.

Krystal Cancun All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 337 out of 1002 reviews" "
Rating 8 - Good. 216 out of 1002 reviews" "
Rating 6 - Okay. 192 out of 1002 reviews" "
Rating 4 - Poor. 106 out of 1002 reviews" "
Rating 2 - Terrible. 151 out of 1002 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The amenities, location, price, and cleanliness were excellent. The food was consistently average- nothing amazing, but it was so nice to not worry about food prices ever. They seemed short staffed getting service by the pool and beach, as it was slow and hard to find someone to take our order. The value you get for the price is worth it though! We would definitely stay again at the price we paid. I highly recommend the balcony rooms on the 8th floor. We paid to upgrade and it was SO worth it! Overall, this is an amazing resort with an amazing price!😁
Stayed 5 nights in Jan 2025

10/10 Excellent

Kong Myung c

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 1 night in Sep 2024

6/10 Okay

Jesus

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Comida poca cantidad se acaba pronto Camas duras Dan le cuarto que esté no el que escoge uno
Stayed 3 nights in Jan 2025

6/10 Okay

Jason Carl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and beach area are top notch , the bed was super uncomfortable, lots of noise from the surrounding area at night, food was just okay… only two small bar areas on property so getting a drink sometimes took forever, for the all inclusive package there was no alcohol in the rooms and a charge of 70 pesos each to bring canned drinks back to your room , I would honestly not go back but if I did I wouldn’t purchase the all inclusive package , so many restaurants and stores around and fairly cheap , I only eat once or twice a day so it was not worth it in my mind
Stayed 4 nights in Jan 2025

10/10 Excellent

Melissa Mae, Orange Cove

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had a wonderful visit
Stayed 7 nights in Jan 2025

8/10 Good

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities
some maintenance issues, we reported and were solved right away
Stayed 2 nights in Jan 2025

10/10 Excellent

Edward

Liked: Cleanliness
Stayed 6 nights in Nov 2024

10/10 Excellent

Nicole, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 4th time at this property. Love the beach. The food is great.
Stayed 3 nights in Jan 2025

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 6 nights in Jan 2025

2/10 Terrible

Ihor

Stayed 5 nights in Jan 2025

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing beach and view
Stayed 4 nights in Dec 2024

8/10 Good

Antonio

Liked: Cleanliness, staff & service
Great staff
Stayed 1 night in Jan 2025

6/10 Okay

Daniel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They had roaches and we booked luxury suit wasn’t nothing luxury about it
Stayed 2 nights in Jan 2025

4/10 Poor

Jose N

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Sales guys went way overboard trying to sell us a timeshare, rude
Stayed 7 nights in Jan 2025

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jan 2025

2/10 Terrible

salvador

Business traveller
Disliked: Cleanliness, amenities
Stayed 2 nights in Jan 2025

10/10 Excellent

Vianka I

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything. It was wonderful. .
Stayed 3 nights in Jan 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had issues with hot water every time we took a shower, poor pressure and water was coming in cold and warm, sometimes completely nothing.
Stayed 7 nights in Dec 2024

8/10 Good

Isabelle Rose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff
Stayed 7 nights in Dec 2024

6/10 Okay

Berenice

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the location really convenient to the beach with a beautiful view. The property is outdated and needs to do some renovations. We did not like the food that was offered in the buffet.
Stayed 5 nights in Dec 2024

8/10 Good

Rodney

Liked: Staff & service
In general we had a pretty good vacation. Our room was great with a perfect ocean view. Bathroom could use work but had hot water. Beach is perfect there. Loud music from all night new years party.... Signing tickets for every meal though all inclusive was confusing and annoying.. likely it's done for tips.... If you give one do it in Pesos and right pesos. Lobby was nice. The best part of hotel is service staff. They are really helpful and hard working. Entertainment is minimal if there is any. Food is good for a few days but doesn't really change much and you get tired of it. Do a day trip to get away.
Stayed 7 nights in Dec 2024

10/10 Excellent

Robert Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 7 nights in Dec 2024

10/10 Excellent

Janet

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close by, very close to the beach.
Stayed 6 nights in Dec 2024

6/10 Okay

Roger G

Travelled with partner
Disliked: Amenities, property conditions & facilities
Smell humidity,
Stayed 4 nights in Dec 2024