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Pachamaya Suites, Wellness Spa, Retreats

2.5 star property
Adults-only Cancun hotel in Downtown Cancun with free parking

Photo gallery for Pachamaya Suites, Wellness Spa, Retreats

Outdoor pool, pool loungers
Yoga
Deluxe Studio Suite
Reception
Grand Room
Unwind in Downtown Cancun at Pachamaya Suites, Wellness Spa, Retreats. Tee off on the 18-hole golf course or indulge in a rejuvenating Thai massage and aromatherapy treatments. Enjoy a meal at Chamana restaurant, explore the art gallery and designer stores or relax by the outdoor pool with free cabanas.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Bar
  • Pet-friendly
  • Breakfast available
  • Pool
The current price is AU$126
includes taxes & fees
18 Feb - 19 Feb

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Grand Double Room

Grand Double Room

Grand Double Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
In-room massage
  • Sleeps 6
  • 1 King Bed and 2 Single Bunk Beds

View all photos for Grand Double Room

Hypo-allergenic bedding, individually decorated, individually furnished

Grand Double Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Eco-friendly cleaning supplies
Free bottled water
Wardrobe
In-room massage
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Shared Dormitory, Mixed Dorm

Shared Dormitory, Mixed Dorm

Shared Dormitory, Mixed Dorm

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
Wardrobe
  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Grand Room

Grand Room

Grand Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
In-room massage
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Deluxe Studio Suite

Deluxe Studio Suite

Deluxe Studio Suite

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
In-room massage
  • Sleeps 3
  • 1 King Bed and 1 Double Futon

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room

Deluxe Quadruple Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Bunk Bed

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About the area

Map
Av Uxmal, Lote 19, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 10 min walk
  • Puerto Cancun Marina Town Center - 18 min walk
  • Plaza Las Americas - 2 min drive
  • Plaza 28 - 2 min drive
  • Ultramar Ferry Puerto Juárez - 4 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪The Healthy Place - ‬3 min walk
  • ‪Taqueria Coapenitos - ‬4 min walk
  • ‪Temakita Cancun - ‬6 min walk
  • ‪Ty-Coz - ‬5 min walk
  • Yamamoto

About this property

Pachamaya Suites, Wellness Spa, Retreats

Hotel near Puerto Cancun Marina Town Center
At Pachamaya Suites, Wellness Spa, Retreats, you can look forward to an adjacent golf course, a terrace and an art gallery on-site. Tee up with amenities, such as a golf clubhouse and golf caddies, at this hotel. For some rest and relaxation, visit the outdoor treatment areas, and indulge in a facial, Ayurvedic treatments or aromatherapy. Be sure to enjoy a meal at Chamana, the on-site restaurant. Fitness classes and yoga classes are offered at the health club; Pachamaya Suites, Wellness Spa, Retreats also has designer shops on-site, a garden and car hire on-site. In addition to a bar, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • An outdoor pool with sunloungers
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), airport pick-up service (surcharge) and coffee/tea in reception
  • Luggage storage, wedding services and books
Room features
All guestrooms are individually furnished, and include comforts such as air conditioning, in addition to amenities such as free bottled water.
Extra conveniences in all rooms include:
  • Reusable coffee/tea filters, recycling and eco-friendly cleaning products
  • Showers and shampoo
  • Wardrobes/cupboards and housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 100 kilometres
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: MXN 200 to 500 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Chamana

Things to do

  • 18-hole adjacent golf course
  • Art gallery
  • Bicycle storage
  • Books
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Games
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Health club
  • Optional golf privileges
  • Outdoor pool
  • Pilates classes
  • Shopping
  • Yoga classes

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Individual decor
  • Individual furnishings
  • Recycling
  • Reusable coffee/tea filters
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, train station and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

This property welcomes adults only

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MXN 500 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 500 per person
  • Airport shuttle fee: MXN 750 per vehicle (maximum occupancy 10)
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have any lifts
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property
A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Pachamaya
Pachamaya Suites, Wellness Spa, Retreats Hotel
Pachamaya Suites, Wellness Spa, Retreats Cancun
Pachamaya Suites, Wellness Spa, Retreats Hotel Cancun

Frequently asked questions

Does Pachamaya Suites, Wellness Spa, Retreats have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Pachamaya Suites, Wellness Spa, Retreats?

As of 9 Feb 2025, prices found for a 1-night stay for 2 adults at Pachamaya Suites, Wellness Spa, Retreats on 18 Feb 2025 start from AU$125.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pachamaya Suites, Wellness Spa, Retreats pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of MXN 500 per stay. Service animals are exempt from fees.

How much is parking at Pachamaya Suites, Wellness Spa, Retreats?

Self-parking is free at this property.

What time is check-in at Pachamaya Suites, Wellness Spa, Retreats?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Pachamaya Suites, Wellness Spa, Retreats?

Checkout is at noon.

Does Pachamaya Suites, Wellness Spa, Retreats provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of MXN 750 per vehicle applies.

Where is Pachamaya Suites, Wellness Spa, Retreats located?

Located in Downtown Cancun, this spa hotel is within 1 mile (2 km) of Benito Juarez Municipal Building and Puerto Cancun Marina Town Center. Ultramar Ferry Puerto Juárez is 2.1 mi (3.4 km) away.

Pachamaya Suites, Wellness Spa, Retreats Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 38 out of 64 reviews
Rating 8 - Good. 15 out of 64 reviews
Rating 6 - Okay. 5 out of 64 reviews
Rating 4 - Poor. 4 out of 64 reviews
Rating 2 - Terrible. 2 out of 64 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Stayed 1 night in Jan 2025

10/10 Excellent

Marian, Victoria Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location and walablility to restaurants. The hot tub was not heated and no coffee available except at restaurant.
Stayed 11 nights in Jan 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff and the facilities. Excellent!
Stayed 1 night in Jan 2025

10/10 Excellent

Chelsea

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back
Stayed 2 nights in Jan 2025

8/10 Good

Chelsea

Stayed 1 night in Jan 2025

6/10 Okay

Tanju

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very minimalistic. The morning lady who speaks English at the reception is not friendly at all. The rooms are very basic. Do not expect any luxury at all. After heavy rains, our rooms are flooded twice so we had to change rooms at 11 pm twice.
Stayed 7 nights in Dec 2024

8/10 Good

Henry

Stayed 2 nights in Dec 2024

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were nice and I used the spa services and had a great massage. They offer yoga and sound baths as well.
Stayed 1 night in Dec 2024

4/10 Poor

Julius

Stayed 1 night in Dec 2024

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect
Stayed 1 night in Dec 2024

8/10 Good

Jordan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and private. Great for zen and relaxation!
Stayed 2 nights in Dec 2024

10/10 Excellent

Krisie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Especially for a solo traveler, safety is the on the top of mind. The place let you feel like at home. Soft and light music playing in the background with aromatic fragrance in the air reduce the stress right away. Either you are relaxing by the pool or stretching on the mat at patio, or sipping and/or dinning under soft lighting surrounded by the green, you will find whatever you need as a break from traveling. Close to the safest area in the city, City hall and public transit, walking distance to the local shopping and hidden jems. With flexible types of accommodations and warm hearted staff, you can find people from all walks of life, different continents and difference age group flocking here even in the slow tourist season.
Stayed 6 nights in Nov 2024

10/10 Excellent

Andrew, Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet feeling of seclusion amid the near downtown area. Breakfast was excellent. Room was spacious and clean.
Stayed 4 nights in Nov 2024

6/10 Okay

kat

Liked: Staff & service
Stayed 5 nights in Nov 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTELY HANDS DOWN IF YIU ARE LOOKING FOR A PEACEFUL PLACE A TEN MINUTE WALK TO A BEAUTIFUL MALL IN A VERY VERY BEAUTIFUL AREA IF CANCUN AND FIVE MINUTES FROM DOWNTOWN. THE HOTEL ITSELF WAS INCREDIBLY CLEAN AND THE STAFF WERE GENUINELY KIND!
Stayed 5 nights in Oct 2024

10/10 Excellent

Harsh Mukeshbhai

Liked: Cleanliness, staff & service
It is a very passive hostel, mostly for relaxing and is great for older age groups
Stayed 5 nights in Oct 2024

4/10 Poor

Christopher

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
My Restaurant Consesstion Experience.
I provided a Stellar Review of this Property. I failed to include the Private Restaurant Consesstion! On my first one day stay at this property, and Because I was traveling onward. I decided to just give the 'Chef' two beautiful 1/4 lb Pork Chops and 3/4 lbs of Premium Virginia Ham ($$). Yesterday the last day of my stay. I provided 'Them' a Special Bread item to be included in a Lunch order I thought that I made with the 'Cook'. He then informed me at 1:40 pm that the 'Concession' was closing in 20 minutes! He was obviously 'Pissed Off At Me'!! Supposedly a 8am- 4pm operation? After about 30+ minutes, I went to the kitchen only to see my bread sitting on the outside counter. I asked the 'Chef' why It was just abandoned there. Only to be looked at like I had "Two Heads". I inquired that perhaps I could have some food prepared at that time? Only to be Rebuffed. As they claimed 'they' were Closed For Business! At 2:05pm.? I was traveling the next morning, so I asked 'Them' to Pls perpare a bearkfast sandwich with the bread I provided. Only to be told that 'They' didn't have any Ham to make it with. Only Eggs. I then provided them with a 240oz package of Virginia Ham. I mentioned to 'Them' that I was leaving for the airport at 10:00am and I needed it by then. Now I had Three heads!! I knew right then I was Getting Nothing before my departure to the airport. Believe me I got Nothing. I just said "Enjoy some more Free Ham" and I left this morning 'Disappointed and Disgusted. FM!
Stayed 1 night in Oct 2024

4/10 Poor

grace

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This was a last minute booking due to a very dirty and dangerous hotel we book the last night before our return flight. The girl at the front desk was very nice and friendly. The room itself was spacious and clean, however there were not blankets, no good pillows, and the mattress need to be change. They were bend in the .middle and rock as a rock.
Stayed 1 night in Oct 2024

10/10 Excellent

Chris

Stayed 1 night in Oct 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pachamaya Palace
This property is by far the best place to stay in downtown Cancun. I can't say enough 'Great things' about this "Wonderful Place". It's been "Truly a Gift" for me.
Stayed 1 night in Oct 2024

10/10 Excellent

Lamanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Kajal

Stayed 1 night in Oct 2024

10/10 Excellent

Kajal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pachamaya Wellness Spa
When I booked Pachamaya at the last moment due to flight cancellations I was merely looking for a place to stay, but what I got was surprizing and unexpected in a very good way. They are a holistic wellness center and deserve the stars they have. The lady at the reception, Lucero was friendly and courteous. Tho I was unable to attend their wellness activities, I did take advantage of their spa services and it provided the much needed theraputic relaxation. The room was not sound proof but I had restful sleep both nights I stayed with them. Several great food options around the place. Safe neighborhood for pedestrians.
Stayed 1 night in Oct 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a Great Place. With wellness clearly from the moment you enter. Special Place.
Stayed 1 night in Oct 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the most transformative experience at Pachamaya, a sanctuary for the mind, body, and soul. From the moment I arrived, I was enveloped in an atmosphere of calm and serenity. Every aspect of this retreat is carefully designed to promote deep relaxation and healing. The wellness treatments, from rejuvenating massages to holistic therapies, were truly life-changing. Each session felt like a journey toward inner peace, expertly guided by caring professionals who intuitively knew what my body needed. The peaceful surroundings, combined with the gentle, nurturing environment, allowed me to fully disconnect from the stresses of everyday life and reconnect with myself. The personalized approach of the staff made me feel valued and understood. The retreat not only nourished my physical well-being but also touched my spirit, offering clarity and a renewed sense of purpose. Whether you're seeking relaxation, healing, or a profound reset, Pachamaya offers an experience that leaves you feeling whole, balanced, and inspired. I left feeling lighter, more aligned, and with a profound sense of gratitude for the care and intention that went into every detail. This retreat is not just a getaway—it’s a path to true wellness. I cannot wait to return!
Stayed 17 nights in Sep 2024