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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with outdoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

View from room
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
View from room
On the beach, beach cabanas, sun-loungers, beach umbrellas
VIP Access

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Hot tub
  • Spa
  • Gym
The price is AU$1,496
includes taxes & fees
21 Jan - 22 Jan 2025

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

View all photos for Turquoize Sky Swim Up Ocean Front Master King

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Swim Up Ocean Front Master King

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
  • 64 sq m
  • Ocean view
  • Sleeps 3

View all photos for Turquoize Ocean Front Master King

Free minibar, in-room safe, desk, blackout curtains

Turquoize Ocean Front Master King

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
  • 64 sq m
  • Ocean view
  • Sleeps 3

View all photos for Turquoize Sky Ocean Front Master Double

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Ocean Front Master Double

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
  • 64 sq m
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Ocean Front Master Double

Free minibar, in-room safe, desk, blackout curtains

Turquoize Ocean Front Master Double

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
  • 64 sq m
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Swim Up Ocean Front Master Double

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
  • 64 sq m
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Ocean Front Master King

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Ocean Front Master King

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
  • 64 sq m
  • Ocean view
  • Sleeps 3
3 outdoor pools, pool loungers

Hyatt Ziva Cancun All Inclusive

Pool
All-inclusive
Spa
Kids pool
9.4 out of 10, Exceptional, (1900)
The price is AU$1,285
includes taxes & fees
21 Jan - 22 Jan 2025
Hyatt Ziva Cancun All Inclusive
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About the area

Map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 2 min walk
  • Cancun Convention Center - 7 min walk
  • Forum Beach - 8 min walk
  • Caracol Beach - 9 min walk
  • Hotel Zone Beaches - 18 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 28 min drive

Restaurants

  • ‪Hooters - ‬7 min walk
  • ‪Mandala - ‬7 min walk
  • ‪The Moongate - ‬1 min walk
  • ‪Monkey Business - ‬6 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬8 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Luxury all-inclusive property near Cancun Convention Center
2 poolside bars, a corner/local shop and a rooftop terrace are just a few of the amenities provided at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive. With a beachfront location, beach cabanas and sunloungers, this property is the perfect place to soak up some sun. Treat yourself to hydrotherapy, a manicure/pedicure or a massage at Zen Spa, the on-site spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner and Italian cuisine. The gym offers fitness classes and yoga classes; other things to do include beach volleyball, scuba diving and parasailing. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • An outdoor pool with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • An outdoor tennis court, newspapers in the reception and wedding services
  • Beach umbrellas, luggage storage and concierge services
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 160 rooms feature comforts, such as private outdoor hot tubs and 24-hour room service, in addition to perks, such as furnished balconies and laptop-compatible safes.
Other amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • 48-inch flat-screen TVs with digital channels
  • Wardrobes/cupboards, balconies and LED light bulbs

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorised water sports are included.

Lessons/classes/games

Aerobics
Cooking
Pilates

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bastille - Adults only
  • Lorenzo's
  • Punta Vista
  • The Moongate
  • Tradewinds

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub
  • Steam room

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 17 years old are not allowed in the spa

Property is also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Frequently asked questions

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive on 21 Jan 2025 start from AU$1,495.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yes, the property is all-inclusive. Activities include aerobics classes, cooking classes, pilates classes and more.

Where is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive located?

Nestled on the beach, this Zona Hotelera property is within a 15-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Cancun Convention Center. La Isla Shopping Mall is 2.4 mi (3.8 km) away.

Reviews

9.4

Exceptional

Rating 10 - Excellent. 815 out of 1004 reviews" "
Rating 8 - Good. 101 out of 1004 reviews" "
Rating 6 - Okay. 34 out of 1004 reviews" "
Rating 4 - Poor. 22 out of 1004 reviews" "
Rating 2 - Terrible. 32 out of 1004 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shenghai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bulter service was fantastic. My bulter Liliana was very helpful during my stay. The decoration she provided for special event was fantastic. The food quality was incrediblly good and there was a great variety of options to choose from. Truly recommend!
Stayed 3 nights in Dec 2024

10/10 Excellent

Hanh, Springfield

Liked: Property conditions & facilities
Love it
Stayed 3 nights in Dec 2024

10/10 Excellent

Karmann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my butler services. It was my 10 year anniversary I arrived with my room decorated Oscar and Rubelsi were amazing they did everything I asked and made my stay amazing. Oscar made dinner reservations and Rubelsi ran the hot tub for me just the little things they all were so good. I paid for a cabana on the beach and Briyette gave us the best facial and massage she was the sweetest ever so awesome she deserves a raise she is top tier. Overall my trip to the spa and the resort was just amazing I started to cry on my last day I did not want to leave.
Stayed 3 nights in Dec 2024

10/10 Excellent

BOYUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation we’ve ever had. The food and view are great. Thanks to all staff especially our butlers Natalia and Marie. We will be back next time for another vacation!
Stayed 1 night in Dec 2024

10/10 Excellent

BOYUAN

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Best vacation we’ve ever had. The food and view are great. Thanks to all staff especially our butlers Natalia and Marie. We will be back next time for another vacation!
Stayed 1 night in Dec 2024

10/10 Excellent

BOYUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation we’ve ever had. The food and view are great. Thanks to all staff especially our butlers Natalia and Marie.
Stayed 1 night in Dec 2024

2/10 Terrible

Louis

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
After three visits to Hyatt Ziva Turquoize in Cancun, it is deeply disheartening to say this resort, once a beacon of luxury and relaxation, has fallen into mediocrity. Our first visit was a dream—seamless service, exceptional food, and a luxurious atmosphere. By our second stay, we noticed a slight decline but were still able to enjoy the overall experience. However, our third visit was a complete letdown, marked by neglect, poor management, and a disappointing lack of care. We always make it a point to share honest reviews only after experiencing a property without prior announcements or intervention. This allows us to evaluate the hotel as any guest would. Unfortunately, this time, we left not only dissatisfied but with a deep sense of frustration and regret for choosing Hyatt again for this stay. Dining Decline The food, once a highlight of our experience, has become monotonous, repetitive, and uninspired: • Buffet Experience: During our first visit, the buffet offered an exciting variety of dishes that were fresh, vibrant, and creative. By this stay, it felt like an afterthought. Breakfast items were recycled into lunch and dinner service, and the variety had dwindled to the point that we dreaded eating there. The spark of culinary excellence was completely gone. • Poolside Food: Poolside dining used to be delightful, with fresh fruits like mangoes and pineapples—a personal favorite of my wife—always available. This time, options were reduced to burgers and hotdogs
Stayed 7 nights in Dec 2024

10/10 Excellent

Jing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay at Hyatt Ziva Cancun. The location is absolutely beautiful, with stunning beaches and amazing views. The facilities were well-maintained, and I especially appreciated the variety of restaurants and the quality of the pools. I’d like to specifically highlight the outstanding service provided by my butlers, Diego and Dario. They were attentive, professional, and consistently went above and beyond to ensure my stay was enjoyable. Their dedication truly enhanced my experience. Lastly, I want to thank all the servers and staff for their hard work and friendly service throughout my stay. The entire team deserves recognition for creating such a welcoming and pleasant atmosphere.
Stayed 6 nights in Nov 2024

10/10 Excellent

Zizhuang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place !
Stayed 4 nights in Nov 2024

10/10 Excellent

Danielle Brooke

Travelled with group
Liked: Staff & service, property conditions & facilities
I liked all the amenities, the food, the friendly staff except for some
Stayed 4 nights in Nov 2024

10/10 Excellent

Nuanphan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything!!
Stayed 4 nights in Nov 2024

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Seung Wook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

iliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone eas so eager to help and everything was very clean!
Stayed 1 night in Nov 2024

10/10 Excellent

Morgan Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was a great experience. Everyone was friendly and helpful. The food was great, the cleaning staff were amazing. We took a water fitness class and it was also great!
Stayed 4 nights in Nov 2024

8/10 Good

SURKHO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and the events are perfect
Stayed 3 nights in Oct 2024

10/10 Excellent

Lucila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Khalil

Liked: Cleanliness, staff & service, property conditions & facilities
Location is unique.food on the other hand could be improved
Stayed 5 nights in Oct 2024

10/10 Excellent

Drew Alyn

Liked: Cleanliness, staff & service, property conditions & facilities
Friendliest staff of any resort we have ever stayed. Our tower was adults only, but all but one dining option and one pool allowed kids.
Stayed 4 nights in Oct 2024

10/10 Excellent

Dolores S

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It does have a private areas for couples fantastic
Stayed 3 nights in Oct 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

sameer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property.
Stayed 3 nights in Sep 2024

10/10 Excellent

Zichang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the staff are very friendly, food was alright. Very close to downtown, 10 mins walk to coco bongo
Stayed 5 nights in Sep 2024

10/10 Excellent

Scarlett, FUQUAY VARINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, food and location
Stayed 4 nights in Sep 2024