Renters beware. I booked this apartment for a weekend in September but was placed in a different apartment called the Merlot apartment. As soon as I realized that they had placed us in the wrong the apartment I called the listing agent and let her know the mistake. She said that there had been a computer glitch that booked multiple people in the same apartment for the same days. She claimed that they only realized the mistake when we checked in. However, the person that checked us in never told us that she was taking us to a different apartment. The listing agent said she would look into what could be done for us and call us back. She never did that night. Wanting to give her another chance to rectify the situation, I called her back the next day.
The listing agent offered an extra day stay at the apartment we rented. However, as two teachers this was not possible. I let her know this and was not offered any other compensation. When I got an email to write a review of the apartment, I contacted the listing agent again to see if there was something that could be done. After waiting a week the listing agent has offered no compensation.
For that reason, I am writing this review to warn other renters that this could happen to them. Looking at other reviews of this apartment on other rental sites, I did find a review where the same thing happened this year to another renter, with the same excuse that there was a computer glitch.
If the apartment we were placed in was anywhere equal to the apartment we booked, I might have been disappointed by not enough to write a bad review of the place. However, the apartment we were placed in had no view of the vineyard, no outside seating area, and had a dated kitchen with a rusty refrigerator, and an unusual bathroom. We had booked this apartment specifically for the views and outside seating. I don't think I would have considered this apartment for a weekend and I would never have paid the same amount as the other apartment.
I realize that the listing agent has said that this was a computer glitch. However, I wonder if it was a bait and switch. If you could get two or three renters to rent the same apartment at a high price and then claim there was a glitch and place them in other properties you rent that you could not get the same rent for, I think it would be a win for the rental agency. I am suspicious that this could be the case. Sadly.
